Talented Automotive Master Technician specializing in Mopar vehicles and after market high performance applications. Dealership trained and certified for over 10 years with Shop Foreman experience. Great team leader that is able to keep teammates on-task, motivated, and production flowing smoothly to meet challenging deadlines. Result driven individual with forward thinking approach; focused on success and competitive growth.
Hi, I’m
Francisco Dupon Jr.
Panorama City,CA
Summary
Overview
13
years of professional experience
Work History
Dependable Dodge
Lead Service Technician
09.2023 - Current
Job overview
- Improved customer satisfaction by promptly addressing service requests and providing knowledgeable support.
- Troubleshot complex technical issues to identify root causes and implement effective solutions.
- Provided exceptional customer service by clearly communicating timelines, expectations, and results throughout the entire service process.
Simi Valley Chrysler Dodge Jeep Ram
Shop Foreman /Lead Service Technician
03.2021 - 09.2023
Job overview
- Surpassed corporate goals by reaching 100% customer satisfaction rating.
- Applied knowledge of standard equipment and manufacturer repair guidelines.
- Diagnosed and troubleshot problems, repairing and restoring vehicles to peak performance.
- Assisted team members with proper troubleshooting and diagnostics of reoccurring complications
- Efficiently troubleshot and repaired vehicles to cut company costs, improve productivity and maximize customer retention
Santa Monica CDJR
Shop Foreman /Lead Service Technician
02.2016 - 03.2021
Job overview
- Used hand and power tools, equipment and instruments accurately
- Trained and coached employees to improve performance and skills
- Directed daily operations of 12 teammates and shop personnel
- Provided training, coaching and support of staff members, resulting in elevated individual performance to boost service standards
- Verified safe and proper operation of power tools, equipment, and instruments
- Oversaw maintenance and repair of shop equipment
- Managed materials inside shop and at job locations
- Enforced safety protocols to maintain productive and clean working environment
- Accurately completed service reports and warranty forms
- Provided outstanding customer service
- Consistently assumed additional responsibilities and worked extended hours to meet project deadlines
Van Nuys CDJR
Lead Service Technician
07.2013 - 02.2016
Job overview
- Conducted extensive tests of components and systems to evaluate performance and identify customer concerns
- Constant contact with engineers on new product issues to develop repairs of repeat repair vehicles
- Adhered to established policies and standards to safely complete projects
- Managed daily activities, assigned tasks and utilized proven diagnosis techniques to cut work flow downtime and maximize revenues
- Repaired, upgraded and inspected electronic, electrical and mechanical systems
- Developed corrective action plans and negative CSI prevention strategies to improve product reliability and fix first visits reports of 100%
Rydell Chrysler Dodge Jeep Ram
Technician
05.2011 - 07.2013
Job overview
- Executed diagnostics, troubleshooting and evaluations on electrical, emission and mechanical systems
- Organized work to meet demanding production goals with 100% success rate
- Completed all job reports and logs immediately following service repairs
Education
Pierce Community College Winnetka, CA
Associate of Science from Automotive Technology
University Overview
- Continuing education
Los Angeles City CollegeLos Angeles, CA
Bachelor of Science from Automotive Engineering
University Overview
- Continuing education
Van Nuys Senior High SchoolVan Nuys, CA
High School Diploma
01.2004
University Overview
Skills
- Workshop planning and delivery
- Workshop coordination
- Leadership ability
- Development and training
- Motivational style
- Strong communicator
- HVAC license
- ASE certified
- Self-Motivated
- Upbeat and Positive Personality
- Multitasking and Prioritization
- Creative Problem Solving
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Flexible and Adaptable
- Dependable and Responsible
Accomplishments
Accomplishments
- Received numerous letters of recommendation and overall appreciation from customers
- Trained and mentored numerous team members
- Successful business owner
- 100% fix it right first visit for 5 years in a row
Timeline
Lead Service Technician
Dependable Dodge
09.2023 - Current
Shop Foreman /Lead Service Technician
Simi Valley Chrysler Dodge Jeep Ram
03.2021 - 09.2023
Shop Foreman /Lead Service Technician
Santa Monica CDJR
02.2016 - 03.2021
Lead Service Technician
Van Nuys CDJR
07.2013 - 02.2016
Technician
Rydell Chrysler Dodge Jeep Ram
05.2011 - 07.2013
Pierce Community College
Associate of Science from Automotive Technology
Los Angeles City College
Bachelor of Science from Automotive Engineering
Van Nuys Senior High School
High School Diploma
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