Francisco Echeverria
La Mesa,CA
Summary
Accomplished Lead Technician at NSW-National Security Works, adept in Programming, low voltage wiring and system troubleshooting, enhanced client satisfaction through exceptional service and innovative security solutions. Proven track record in advancing security system design and electrical safety standards. Helpful professional commended as valuable team player with expertise in Security and Intrusion. Ready to bring 7 years of relevant work experience to new position. Responsible Technician with excellent installation, troubleshooting ,working with other vendors, customer service. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Lead Technician
NSW-National Security Works
07.2017 - Current
- Well versed in standards and protocol for large scale projects in the health care Industry for SHARP, KAISER PERMENETE, SCRIPPS , UCSD and Rady's Children's Hospital
- Maintain overall health of the security system
- Program clients lenel, DMP, Bosch, AXIS
- Planned, scheduled, and delegated daily work to team of employees.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Delivered comprehensive training sessions to clients on the proper usage of their new security systems, ensuring optimal functionality and user confidence.
- Demonstrated strong attention to detail through accurate documentation of system schematics and wiring diagrams during installation processes.
- Established rapport with clients and vendors by maintaining open lines of communication and addressing concerns in a timely manner, fostering long-term relationships.
- Performed thorough testing procedures post-installation, validating that all components were functioning as intended before final project sign-off from clients.
- Upheld strict safety standards throughout all tasks performed, minimizing workplace accidents and ensuring compliance with OSHA regulations.
- Increased customer retention through providing exceptional technical support and troubleshooting assistance when needed.
- Contributed to the successful completion of numerous large-scale security system installations, earning recognition for exceptional workmanship and dedication to client satisfaction.
- Streamlined communication between departments by proactively sharing updates on project progress, resulting in more efficient collaboration among teams.
- Ensured client satisfaction with timely installations of security systems, including access control and CCTV equipment.
- Optimized security system configurations to meet clients'' unique needs and requirements.
- Responded to maintenance calls and troubleshot devices.
- Fully installed various security devices.
Pest Control Technician
We Do Creepy
02.2014 - 07.2017
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
- Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.
- Strengthened relationships with commercial accounts through attentive service and consistent communication regarding treatment progress.
- Reduced callbacks by effectively addressing all areas of concern during initial service appointments.
- Navigated challenging properties with ease, identifying potential access points for pests and offering recommendations for structural improvements to prevent future infestations.
- Responded to customer phone calls and emails quickly to maximize service and improve retention rates.
- Streamlined inventory management processes, ensuring timely delivery of necessary materials for scheduled services.
Education
California State Certified - Soundman
Palomar College
San Marcos, CA04.2021
Skills
- Low Voltage Wiring
- Access Control Systems
- Security System Design
- Electrical Safety
- System Troubleshooting
- Video Surveillance
- Testing and repair
- Installation
- Intrusion Installation and troubleshooting
- Access Control Management
- Programming
CERTIFICATIONS
- Lenel (Onguard)
- Bosch
- DMP
- Milestone
- Avigilon
- AXIS
- Lift
Timeline
Lead Technician
NSW-National Security Works
07.2017 - Current
Pest Control Technician
We Do Creepy
02.2014 - 07.2017
California State Certified - Soundman
Palomar College
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