Summary
Overview
Work History
Education
Skills
Timeline
Generic

Francisco Escobar

Bakersfield,CA

Summary

Resourceful Wellhead professional with proven ability to deliver high productivity and efficiently complete tasks. Skilled in client relationship management, problem-solving, and workflow coordination. Excel in communication, teamwork, and adaptability, ensuring seamless service delivery and client satisfaction. Hard working and goal driven wellhead professional with 10+ years experience.

Overview

12
12
years of professional experience

Work History

Wellhead Service Coordinator

TechnipFMC
Odessa, TX
07.2024 - Current
  • Maintained accurate records of services provided for each client.
  • Provided support to field technicians during service visits when necessary.
  • Updated internal systems with information related to new or revised service and equipment.
  • Ensured compliance with all relevant regulations pertaining to service operations.
  • Monitored email and phone communication to provide prompt responses and solutions.
  • Liaised between client and technician to keep parties fully informed.
  • Followed up with technicians and managers to receive and communicate status updates.
  • Worked with technicians to complete paperwork within designated time.
  • Managed emergency service requests by communicating schedules and expediting parts shipments and repairs.
  • Coordinated delivery of services to clients, ensuring timely and efficient support.
  • Implemented and monitored quality assurance measures to uphold service standards.
  • Addressed and resolved client complaints and issues in a timely manner.
  • Provided customer service to ensure client satisfaction.

Field Service Specialist

TechnipFMC
Odessa , Texas
04.2023 - 07.2024
  • Performed preventative maintenance on field service equipment.
  • Provided technical support to customers and staff in the field.
  • Diagnosed, troubleshot, and repaired complex mechanical systems.
  • Maintained accurate records of all service calls, parts used, and labor hours required to complete each job.
  • Conducted regular inspections of field services equipment to ensure proper functioning.
  • Collaborated with other technicians to share knowledge and best practices.
  • Responded promptly to emergency callouts when necessary.
  • Managed multiple tasks simultaneously while meeting tight deadlines.
  • Delivered outstanding customer service on field visits to meet corporate guidelines.
  • Operated hand tools and power equipment according to corporate safety procedures.
  • Assist in designing new wellhead equipment.
  • Help train new techs and assist with the growth of techs.
  • Operate lubricators under high-pressure live wells.
  • Keep up and maintain company assets.
  • Follow procedure for all equipment and tools being operated and installed.

Field Service Specialist

TechnipFMC
Bakersfield, CA
11.2022 - 04.2023
  • Provided technical support to customers and staff in the field.
  • Diagnosed, troubleshot, and repaired complex mechanical systems.
  • Maintained accurate records of all service calls, parts used, and labor hours required to complete each job.
  • Conducted regular inspections of field services equipment to ensure proper functioning.
  • Coordinated with vendors regarding product availability and delivery schedules.
  • Documented findings from service calls in a clear and concise manner.
  • Resolved customer issues in a timely manner while ensuring quality standards were met.
  • Installed and troubleshooted wells offshore on shallow platforms.
  • PA wells on an offshore platform project, test BOPs, and figure out how to disassemble wells.
  • Worked on geothermal wells and helped design new wellhead systems for that region.
  • Help train new techs in the field and in the shop.
  • Help out other bases around the U.S. on new projects and service support.

Wellhead Service Coordinator / Field Sales

TechnipFMC
Bakersfield, CA
11.2017 - 11.2022
  • Coordinated service schedules and appointments with clients.
  • Provided customer service to ensure client satisfaction.
  • Maintained accurate records of services provided for each client.
  • Handled incoming calls and inquiries from customers regarding services offered.
  • Researched, identified and resolved customer complaints in a timely manner.
  • Assisted in the development of training materials related to service coordination processes.
  • Monitored staff performance and provided feedback on areas of improvement needed.
  • Conducted regular meetings with departmental staff to discuss current initiatives and projects.
  • Provided support to field technicians during service visits when necessary.
  • Worked closely with other departments within the company to ensure successful completion of projects.
  • Updated internal systems with information related to new or revised services.
  • Prepared monthly reports summarizing current service activities.
  • Provided timely feedback to management on service failures and customer concerns.
  • Monitored email and phone communication to provide prompt responses and solutions.
  • Communicated with customers upon service completion to answer final questions and determine level of customer satisfaction.
  • Liaised between client and technician to keep parties fully informed.
  • Identified methods to improve customer experiences, meeting or exceeding expectations.
  • Followed up with technicians and managers to receive and communicate status updates.
  • Worked with technicians to complete paperwork within designated time.
  • Toggled between multiple systems and databases to look up information and update records.
  • Obtained paperwork from the field and distributed to appropriate departments for processing.
  • Provided labor resources to support engineers and technicians for large and small projects.
  • Conducted outreach to identify and engage potential new clients and service partnerships.
  • Negotiated contracts and terms with service providers and vendors.
  • Participated in professional development opportunities to stay informed on industry trends.
  • Monitored service delivery and client satisfaction, implementing improvements as necessary.

Field Service Technician

FMC Technologies
Bakersfield, CA
10.2013 - 11.2017
  • Completed all necessary paperwork for service calls in a timely manner.
  • Responded promptly to emergency service requests from clients.
  • Collaborated with other technicians to resolve complex issues quickly and efficiently.
  • Assisted with training of junior technicians in proper installation techniques and safety protocols.
  • Resolved customer complaints regarding product performance or malfunctioning equipment in a professional manner.
  • Traveled all the U.S. To help support and start new projects.
  • Assist in projects on offshore projects with senior techs.
  • Support the current coordinator when needed.
  • Operated hand tools and power equipment according to corporate safety procedures.
  • Help out with inventory and shop work when needed.
  • Install and troubleshoot new and old wellhead equipment.
  • Worked on high-pressure live wells with snubbing hangers and lubricator tools.
  • Analyzed equipment data to isolate and diagnose faults.
  • Drove and maintained company vehicle, keeping in peak condition.
  • Explained and demonstrated equipment operations to customer.
  • Collaborated with team members to assess equipment performance needs.
  • Observed field safety protocols to prevent injuries and accidents.
  • Trained customers on equipment after installation.
  • Maintained equipment performance by cleaning and lubricating components.
  • Communicated with vendors, upper management, and peers.
  • Reviewed blueprints and manuals to repair and restore optimal functionality.
  • Completed scheduled appointments on time to drive quality service.

Shop Technician

FMC Technologies
Bakersfield, CA
07.2012 - 10.2013
  • Conducted routine inspections of all shop tools and machinery for safety purposes.
  • Maintained accurate records of repair work completed in the shop logbook.
  • Followed standard operating procedures when performing maintenance tasks in the shop area.
  • Interpreted blueprints, schematics and drawings when diagnosing equipment malfunctions.
  • Communicated effectively with supervisors regarding progress on assigned projects.
  • Trained staff members on the safe use of shop tools and machinery.
  • Adhered strictly to safety protocols while working in the shop environment.
  • Ensured that all necessary paperwork was completed accurately after completing repair jobs.
  • Unloaded and stocked incoming shipments of parts and tools to support efficient shop operations.
  • Repair, rebuild, and test valves in the shop.
  • Assemble wellhead systems and pressure test.
  • Paint equipment, per customer requirements.
  • Ensure all equipment was ready to go before the deadline.
  • Follow procedure when assembling, testing, and prep for delivering equipment.

Education

High School Diploma -

Coronado High School
West Covina, CA
06-2012

Skills

  • Team Leadership
  • Detail orientation
  • Goal Setting
  • Team player
  • Bilingual
  • Fast Learner
  • Goal Driven
  • Work under pressure
  • People person
  • Computer proficient
  • Public Speaking

Timeline

Wellhead Service Coordinator

TechnipFMC
07.2024 - Current

Field Service Specialist

TechnipFMC
04.2023 - 07.2024

Field Service Specialist

TechnipFMC
11.2022 - 04.2023

Wellhead Service Coordinator / Field Sales

TechnipFMC
11.2017 - 11.2022

Field Service Technician

FMC Technologies
10.2013 - 11.2017

Shop Technician

FMC Technologies
07.2012 - 10.2013

High School Diploma -

Coronado High School

Similar Profiles

CREATE PROFILE
Francisco Escobar