Summary
Overview
Work History
Education
Skills
Technicaloverview
Workexperiencesummary
Timeline
Generic

Francisco Escobedo

San Jose,CA

Summary

A challenging position which will effectively utilize my organizational skills, hard working ethics,customer service experience, and leadership abilities in an atmosphere conducive to professional advancement.

Overview

19
19
years of professional experience

Work History

Computer Technician/SSF Hardware Repair

CyberCSI
02.2013 - Current
  • Diagnosed and configured Nortel/Avaya VoIP telephones
  • Diagnosed and serviced Xerox solid ink printers (Phaser 8400,8500,8550,8560,8860,ColorQube 8570/8870)
  • Set up of new HP and Apple laptop & desktop systems consisting of transfer of data and configuration of customer profiles
  • Delivery and retrieval of laptops, desktops, and printers using Company vehicles
  • Setup and delivery of loaner systems to customers when required or requested when systems were brought in for service
  • Maintained inventory of both newly ordered, and existing Loaner, computer systems
  • Diagnosis and repair of both HP and Apple systems including ordering of service parts required to restore full functionality
  • Operating System installation, using both Casper and Microsoft imaging software, for systems using Windows 7, Windows 10, OS X Mavericks, OS X El Capitan, and OS X Sierra.

Floor Prepper

Welker Bros
Milpitas, California
08.2018 - 08.2021
  • Mixed paints and solutions and monitored consistencies.
  • Maintained thorough inventory of paint equipment and supplies by checking product levels.
  • Primed vehicle repairs to improve adhesions of new paint coats.
  • Prepared surfaces by removing imperfections, applying rust-resistant undercoats and sealing seams.
  • Sanded and sealed completed finishes according to precise specifications.
  • Reported daily job updates to supervisors, including whether workers had completed tasks on time.
  • Operated equipment and made adjustments to settings to achieve proper quality and adherence to requirements.
  • Inspected floor surface, assessed conditions and corrected potential imperfections affecting carpet and flooring installations.
  • Used hand and power tools to install hardwood, vinyl, laminate and other types of flooring.
  • Trimmed and installed padding to specified dimensions to meet client requirements.
  • Cut and trimmed flooring to suit specified areas before installation.
  • Repaired diverse flooring types using tools and equipment.
  • Removed existing flooring and discarded old material.
  • Evaluated work areas before planning flooring layout for different projects.
  • Measured, marked and cut carpeting to size with hand-held and powered tools.
  • Applied waterproofing compounds and filled cracks with materials such as plaster, putty or grouting.
  • Prepared base surfaces by removing debris, correcting imperfections and applying treatments.
  • Read plans, instructions or specifications to determine work activities.
  • Maintained inventory list of items used on job sites to provide reordering details.
  • Removed excess cement and flooring materials to form tight joints and attractive finishes.
  • Displayed high standards for quality workmanship and routinely double-checked work.
  • Prioritized tasks for each job after reading project blueprints and documents.
  • Protected surfaces from avoidable damages by using correct forming, bracing, preparation and finishing techniques.
  • Cut flooring material to fit around obstructions using hand tools, dies and special equipment.

Tier 1 Customer Support

SanHo Corporation
12.2012 - 01.2013
  • Assist customers with returns, purchasing store protection plans and service packages
  • Product troubleshooting support for Macintosh computers and mobile devices such as iPhone, iPad, and Android
  • Answering email and telephone inquiries from customers regarding product information and technical support
  • Solved cross-functional customer issues like collections and fraud
  • Demonstrated ability to quickly diffuse heated customer situations
  • Assist customers dealing orders, shipping, and technical questions via online chat or phone support
  • In charge of handling return material authorization (RMA) and customer refunds
  • Managed credit card chargeback’s and insurance claim
  • Managed several reseller domestic and international accounts, including sales of product.

Tester

Nokia
12.2012 - 12.2012
  • Tested navigation systems
  • Created test routes
  • Test causes where routes go through multiple intersections
  • Making sure navigation system is working properly along with correct route visual and audio guidance.

Tester

Polaris Wireless
10.2012 - 11.2012
  • Drove routes to check signal strength for 911 call boxes
  • Setup Nemo Outdoor to sync with cellular phones.

Data Specialist Facilities Monitoring System FMS

Genentech Inc
05.2010 - 06.2012
  • Worked on GMP Database required for Facilities Monitoring System: Siemens applications (Insight and InfoCenter), MatrikonOPC (Data Manager and MatrikonOPCExplorer)
  • 24/7 mission critical environment for GMP systems for facility's working closely with Automation and GTI to ensure that critical alarms are monitored and annunciated
  • Generate Work Notifications/ Work Orders (SAP)
  • Setup Data in SIEMENS/APT
  • Coordinate IP.21 data requirements
  • Backup for Plan/Schedule
  • Create data reports for FMS, end users, upper management (Sys Activity log and BO Reports)
  • Review, audit data from multiple systems to ensure accuracy
  • Followed GMP Doc: FN9233, SOP’s and Secure Records
  • Point of Contact for business users regarding Internal Intranet resources
  • Completed all required training
  • Provide informal, hands on training to end users
  • Cross-Functional Teams- collaborated with Automation, GI, UOME and FMS to optimize FMS system.

Receptionist/Center Assistant

National University
02.2007 - 02.2009
  • Efficiently & effectively operated telecommunications console with numerous incoming lines
  • Properly directed calls to the correct internal department
  • Maintained knowledge of university departments, functions and personal to properly field incoming calls and direct them to appropriate departments for further assistance
  • Served as receptionist by assisting visitors, staff and students
  • Accurately recorded and relayed messages
  • Scheduled appointments for placement and College Board (CLEP) exams
  • Worked well independently, displayed a positive demeanor on the telephone and in the admissions office
  • Worked efficiently under pressure
  • Assisted with administrative projects including the processing of mailing and assembling materials for packaging
  • Maintained an accurate telephone directory by periodically updating information
  • Created admission packets and overseen the ordering of all collateral materials and supplies
  • Organized and maintained the supply of flyer's in the lobby area
  • Assisted with special projects as assigned
  • Ensured classroom and facility readiness for conferences, meetings, continuing education, and academic classes
  • Coordinated classroom, and equipment security to accommodate daily operations
  • Facilitate communication and updates to faculty, students and staff communicating information through appropriate channels and posting materials
  • Served as a resource person while providing assistance to faculty, staff, students and visitors
  • Assisted with lead tracking
  • Coordinated the usage, maintence, and security of audiovisual equipment for classroom facility
  • Coordinated daily and monthly classroom usage with the DSS, faculty and university departments
  • Overseen the copy & postal services
  • Facilitate all copy and postal services for all departments on campus.

Lab Assistant

National University
02.2006 - 02.2007
  • Managed four computer lab operations
  • Build secure images using Ghost and Install secondary software and hardware according to course descriptions
  • Provide Desktop Support and training for 40 staff /faculty and 300+ students
  • Provide support for conference services and continuing education
  • Assist with new campus installations, staff computers and student computers in labs, plus network configuration
  • Assist telecommunications with dial-up and leased line modem, phone installation and rerouting
  • Configure Avaya IP telephony and troubleshoot PBX, Video Conferencing and Multimedia equipment
  • Support and Troubleshoot iLinc VOIP communications software
  • Handle facility and security issues.

Education

Computer/Software/Cisco Class -

East Side Adult Education School
06.2013

High School Diploma -

San Jose Community High School

Skills

  • Operating Systems: Windows XP, 7 and OSX 1083
  • Anti-Virus: Symantec
  • Remote: WebEx, Remote Desktop Production
  • Databases: HPSM, gRemedy, OPUS, Volution, APT, Siemens, Matrikon OPC, SAP, Business Objects, People Soft
  • Google Suite Gmail, gCal and gDocs
  • Printing Devices: Xerox Certified for Phaser 8400,8500,8550,8560,8860 & 8860 MFP & ColorQube 8570/8870 printers
  • ACMT 2015 certifications and updated certification for all 2016 systems
  • System Images: Ghost
  • Other Products: MS Office, Corporate Applications (Google Applications & Oracle)
  • Truck loading
  • Product verification
  • Order Picking
  • Route Planning
  • Vehicle Maintenance
  • DOT Compliance
  • Cargo Handling
  • Vehicle Cleaning and Maintenance
  • Valid Driver's License
  • Vehicle inspections
  • Excellent sense of direction
  • Time management skills
  • Exceptional written and verbal communication skills
  • Pallet jack and hand truck operation
  • Materials Transport
  • Positive Attitude
  • Skilled forklift operator
  • Safe Driving
  • Fluent in [Language]
  • Verbal and Written Communication
  • Dependable and reliable
  • Defensive Driving
  • Forklift Operation
  • Attention to Detail
  • Documentation And Reporting
  • Punctual and Reliable
  • Clean Driving Record

Technicaloverview

Windows XP, 7, OSX 10.8.3, Symantec, WebEx, Remote Desktop Production, HPSM, gRemedy, OPUS, Volution, APT, Siemens, Matrikon OPC, SAP, Business Objects, People Soft, Gmail, gCal, gDocs, Xerox Certified for Phaser 8400, 8500, 8550, 8560, 8860 & 8860 MFP & ColorQube 8570/8870 printers, ACMT 2015, updated certification for all 2016 systems, Ghost, MS Office, Corporate Applications (Google Applications & Oracle)

Workexperiencesummary

5+ years of technical/IT experience. Strong commitment to customer service for both internal and external customers; previous and current experience working closely with Facility’s, Customer Service, Manufacturing, Research organizations. Leadership ability with strong organizational skills. Demonstrated success at managing large scope corporate projects and operations.

Timeline

Floor Prepper

Welker Bros
08.2018 - 08.2021

Computer Technician/SSF Hardware Repair

CyberCSI
02.2013 - Current

Tier 1 Customer Support

SanHo Corporation
12.2012 - 01.2013

Tester

Nokia
12.2012 - 12.2012

Tester

Polaris Wireless
10.2012 - 11.2012

Data Specialist Facilities Monitoring System FMS

Genentech Inc
05.2010 - 06.2012

Receptionist/Center Assistant

National University
02.2007 - 02.2009

Lab Assistant

National University
02.2006 - 02.2007

Computer/Software/Cisco Class -

East Side Adult Education School

High School Diploma -

San Jose Community High School

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Francisco Escobedo