Francisco Escorza
China Grove,NC
Summary
Dynamic and results-oriented professional with a proven track record at Melendez Signs, enhancing service documentation clarity and accuracy. Skilled in leadership and creative thinking, I excel in customer relations and problem-solving, significantly increasing customer satisfaction. Demonstrated ability to lead teams and manage multiple tasks efficiently, always focusing on impactful achievements.
Overview
2
2
years of professional experience
Work History
Invoice Clerk
Melendez Signs
12.2023 - Current
- Reworded and edited translations to ensure clarity, readability, and alignment with target audience needs
- Analyzed and categorized companies services to ensure accuracy and consistency across service documentation to support business operations.
Walmart Associate
Walmart
05.2023 - 10.2023
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Managed inventory levels and insured timely restocking to meet customer demands and company standards.
Host
O’Charley’s
09.2022 - 02.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Bachelor Of Design - Architectural Technology
East Carolina University
Greenville, NCSkills
- Leadership
- Communication
- Creative thinking
- Problem-solving abilities
- Multitasking
- Organizational skills
- Team collaboration
- Relationship building
- Customer relations
Accomplishments
As student body president, I planned and organized every school event for my highschool, with focus on entertaining and interactive events.
Languages
Spanish
Native or Bilingual
Timeline
Invoice Clerk
Melendez Signs
12.2023 - Current
Walmart Associate
Walmart
05.2023 - 10.2023
Host
O’Charley’s
09.2022 - 02.2023
Bachelor Of Design - Architectural Technology
East Carolina University
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