Francisco Escudero
Boca Raton
Summary
Experienced information specialist proficient in data management for employers and clients, ensuring smooth information flow throughout the organization. Analyzes data accurately, offering valuable insights and supporting security measures. Expertly organizes and categorizes information, maintaining precise records to contribute to team initiatives. Possesses extensive knowledge in information technology, showcasing strong technical understanding, exceptional documentation skills, and reporting proficiency. Committed to providing exceptional customer service and consistently seeking opportunities for process improvement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Helpdesk Engineer
Zinnia Health
12.2024 - Current
- Automated user management cycles in line with company-wide information security policies, including multi-factor authentication and strong password policies set by NIST frameworks.
- Planned, configured, and implemented a network/agent-based asset management inventory system to track hardware lifecycles.
- Developed and maintained secure endpoint baseline configurations, ensuring compliance with industry frameworks to maintain consistency across the organization.
- Monitored and responded to security incidents through the incident response system, including IPS and IDS software.
- Assisted in the migration of on-premise systems to cloud-based environments.
- Managed IAM processes to create identities, develop access packages, and connect enterprise applications using single sign-on (SSO).
- Managed Active Directory for user creation, email lists, and group policies.
- Assisted with the remediation of on-call network and system outages with respective vendors.
- Supported daily end-user needs through the company’s ticketing system.
- Developed secure access management policies using least privilege practices.
- Assisted in the installation and configuration of Fortigate firewalls to ensure secure monitoring and network access.
- Assisted with the configuration of site-to-site VPNs to connect branch offices across the United States.
- Set up Windows and Linux-based servers for network resources such as printing, file sharing, and application hosting.
- Set up TLS/SSL certificates to ensure secure communication between end users and applications.
- Implemented and supported full-disk and file encryption technologies across endpoints and servers to ensure data security and privacy.
Information Technology Specialist
Florida Atlantic University
04.2024 - Current
- Configuring and maintaining network devices, including switches, cameras, and servers.
- Maintaining Windows 2012 servers and using administrative tools like Active Directory and Group Policy Management.
- Providing technical assistance to faculty and staff, including hardware, software, and network issues.
- Deploying MS Windows to new computers and coordinating software implementations with vendors.
- Implementing security measures by configuring group policies, managing access controls, and auditing security groups.
- Managing and maintaining physical and virtual machines, databases, and websites.
- Maintaining inventory of IT devices and troubleshooting equipment like printers and copiers.
Student Affairs IT Internship
Florida Atlantic University
04.2022 - 04.2024
- Monitor our ticketing system and providing customer service, ensuring all cases are handled in a timely and professional manner
- Assisted in coordinating and implementing shared network resources such as network drives, printer servers, virtual machines, hardware allocation for virtual desktop infrastructure
- Created divisional security group policies based on each departmental needs
- Assisted in divisional replacement and refreshment projects such as mass computer refreshments, access points replacements, network video recorders and camera upgrades
- Created network infrastructure blueprints for the division’s servers, including physical server network design and logical server communications
- Ensured systems are compliant with organizational security compliance policies
- Creating documentation for our department’s training and knowledge base.
Store Cashier
Living Green Cafe
01.2022 - 04.2022
- Maintain store appearance by completing daily appointed tasks
- Assist other coworkers with completing their orders to provide flow to the regular operations
- Providing other shifts with ease of operations by maintaining items restocked and prepared.
Retail Store Operations and IT Management
Website, Inventory, Social Media Management
01.2021 - 12.2021
- Managed and updated website content to keep fresh content relevant to the store's seasonal fashion releases
- Upkeeping the online inventory system which assisted in the flow of retail sales operations and online shipping orders for customers
- Troubleshoot computer issues relating to software and hardware
- Computer maintenance to ensure they are up to date
- Purchasing and inventory management of company’s technological assets
- Coordinate with vendor to troubleshoot and address issues.
Seasonal Product Flow Specialist
BestBuy
10.2020 - 12.2020
- Receives and documents physical product from trucks (Best Buy Supply Chain and External Carrier) following processes outlined in Standard Operating Procedures (SOP)
- Monitors notifications of online orders and brings product to customer service desk or ships directly from store based on SOP
- Prepared and documented physical product shipments from the store to specified destinations as outlined in SOP.
Education
BBA - Management Information Systems - CyberSecurity
Florida Atlantic University
Boca Raton, FL08.2024
Skills
- Endpoint Compliance
- Network Support
- Firewall Configuration (Netgate/Fortigate)
- Network Design & Implementation
- Snort & WireShark & Nmap
- Autopsy & FTK Imager
- Active Directory
- Group Policy Management
- Intune, Entra, Exchange, Defender, and Sharepoint Administration
- Windows Server
- Hyper V and VMWare
- SCCM
Certification
- CompTIA Security +
- MTA: Windows Operating Systems Fundamentals
Coursework
- Intro to CyberSecurity
- Management Information Assurance Security
- Computer Forensics
- Advance System Analysis & Design
- Business Data Communication
Game Server Hosting
As a hobbyist systems administrator, I've gained experience setting up and managing game servers on Windows platforms. Security is a top priority, and I employ various techniques to protect my servers from unauthorized access, such as hardening the operating system, segregating network traffic, and enforcing strict access policies.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Helpdesk Engineer
Zinnia Health
12.2024 - Current
Information Technology Specialist
Florida Atlantic University
04.2024 - Current
Student Affairs IT Internship
Florida Atlantic University
04.2022 - 04.2024
Store Cashier
Living Green Cafe
01.2022 - 04.2022
Retail Store Operations and IT Management
Website, Inventory, Social Media Management
01.2021 - 12.2021
Seasonal Product Flow Specialist
BestBuy
10.2020 - 12.2020
BBA - Management Information Systems - CyberSecurity
Florida Atlantic University
Similar Profiles
Christopher VillanuevaChristopher Villanueva
Operations Supervisor at Zinnia HealthOperations Supervisor at Zinnia Health
Danielle FerreiraDanielle Ferreira
Claims Resolution Specialist at Zinnia HealthClaims Resolution Specialist at Zinnia Health
Jeff PartinJeff Partin
Anger Management Specialist/Addiction Counselor at Zinnia HealthAnger Management Specialist/Addiction Counselor at Zinnia Health