Francisco Flores
Sanford
Summary
Dependable Service Coordinator with a strong background in managing and improving service operations. Demonstrated ability to coordinate multiple tasks, prioritize workloads, and communicate effectively with both clients and team members. Known for enhancing customer satisfaction by identifying issues promptly and resolving them efficiently. Proven track record of making impactful changes leading to improved operational efficiency and increased client retention rates.
Overview
1
1
Language
19
19
years of professional experience
Work History
Service Coordinator
QXO / American Builders Supply
Sanford
02.2022 - 06.2026
- Managed scheduling for service appointments and technician assignments to enhance efficiency.
- Coordinated service schedules and maintained accurate records of client interactions.
- Handled incoming customer inquiries regarding services and provided accurate information.
- Monitored communication channels to deliver prompt responses and effective solutions.
- Facilitated training sessions for staff on best practices in service coordination.
- Confirmed completion of work orders by reviewing notes and following up on pending items.
- Communicated directly with clients to address concerns and ensure satisfaction.
- Toggled between multiple systems to update records and retrieve information.
Fabricator
QXO/ Advantage Glass
Sanford
05.2021 - 12.2021
- Maintained clean and organized workspace to ensure safety compliance.
- Used hand tools to position, align, and secure product components.
- Measured and marked materials for cutting or shaping with precise measuring tools.
- Adhered to production schedules, achieving company objectives consistently.
- Inspected incoming shipments for quality and accuracy upon receipt.
- Organized inventory in designated storage areas for efficient retrieval.
- Sorted and labeled items by size, type, style, color, or product code.
- Maximized space utilization by organizing backroom storage by item type.
Assistant Store Manager
Five Below
Orange City
07.2017 - 05.2021
- Managed daily store operations, including customer service and inventory management.
- Supervised team, providing ongoing training to ensure high customer satisfaction.
- Trained new staff on customer service standards and store policies.
- Facilitated effective communication among staff to enhance collaboration.
- Monitored sales trends to optimize product placement and promotions.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Addressed customer inquiries and resolved issues promptly.
- Implemented campaigns and promotions to support product development.
Stock Clerk
Fisher Island Club Island Market
Fisher Island
01.2014 - 01.2018
- Processed daily shipments at warehouse, ensuring timely delivery to meet customer expectations.
- Maintained orderly sales floor and stock room for efficient access to products, supporting customer satisfaction.
- Provided customer service at retail location, enhancing shopping experience and fostering customer loyalty.
Visual Merchandiser
Old Navy
Hialeah
01.2009 - 01.2011
- Updated men's department visuals to enhance customer engagement and promote sales.
- Delivered exceptional customer service
- Trained store personnel to improve product knowledge and customer service skills.
- Oversaw daily personnel activities to ensure effective operations and maintain store standards.
- Processed shipment on a daily basis
- Maintained stock room
Overnight Shift Supervisor
CVS Pharmacy
Hialeah
01.2007 - 01.2009
- Directed overnight team to maintain store standards
- Delivered exceptional service, resulting in increased customer satisfaction
- Managed weekly shipment processing, ensuring optimal stock availability
- Oversaw maintenance of sales floor and stock room, achieving optimal visual presentation
Education
Associate in Arts - Business Management
Miami Dade College
Miami, FL01-2017
Skills
- Inventory control and stock management
- Shipping and retail operations
- Product display and organization
- Data entry and customer service
- Bilingual communication
- Team collaboration and training
- Organizational and communication skills
- Interpersonal skills and customer engagement
- Certified forklift operation
- Bistrack proficiency
- Freshdesk proficiency
Languages
Spanish
Limited
Timeline
Service Coordinator
QXO / American Builders Supply
02.2022 - 06.2026
Fabricator
QXO/ Advantage Glass
05.2021 - 12.2021
Assistant Store Manager
Five Below
07.2017 - 05.2021
Stock Clerk
Fisher Island Club Island Market
01.2014 - 01.2018
Visual Merchandiser
Old Navy
01.2009 - 01.2011
Overnight Shift Supervisor
CVS Pharmacy
01.2007 - 01.2009
Associate in Arts - Business Management
Miami Dade College