Francisco Garcia
Richmond,CA
Summary
Proven multitasker and team player, demonstrated through successful project completions at Amazon and exceptional guest service at Hotel Adagio. Skilled in inventory management and guest satisfaction, enhancing loyalty and operational efficiency. Reliably meets tight deadlines, showcasing strong work ethic and effective time management.
Offering friendly demeanor and willingness to learn and grow in fast-paced hospitality setting. Brings understanding of customer service principles and ability to perform physical tasks such as lifting and carrying luggage. Ready to use and develop communication and organizational skills in role.
Overview
9
9
years of professional experience
Work History
Bellman/Doorman
Hotel Adagio
02.2023 - Current
- Escorted guests to assigned rooms and transported luggage.
- Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
- Responded quickly to emergency situations to assess and deflect issues.
- Investigated suspicious activities and persons to maintain security of premises.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Coordinated with vendors for deliveries or services, ensuring minimal disruption to residents'' routines.
- Transferred luggage, bags, and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Enhanced guest satisfaction by promptly and professionally attending to luggage and transportation needs.
- Managed bell carts efficiently, resulting in quick turnaround times for both incoming and departing guests.
- Greeted arriving guests and assisted with luggage, sports equipment, and pets.
- Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums, and concerts.
- Delivered newspapers, mail, packages, faxes, and check-out invoices to guest rooms.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Notified front desk manager of any guest issues in need of additional attention.
- Escorted guests to and from rooms and assisted with baggage.
- Explained important features of guest rooms to travelers.
- Delivered timely room service orders, providing guests with an exceptional dining experience within their rooms.
- Enhanced guest satisfaction by promptly delivering room service orders and addressing special requests.
- Enhanced guest satisfaction by promptly addressing and resolving room service requests.
- Maintained a clean and organized workspace, ensuring a positive first impression for all visitors entering the premises.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Bellman/houseman/Host
White Swan Inn Bed And Breakfast
10.2019 - Current
- Escorted guests to assigned rooms and transported luggage.
- Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
- Upheld security procedures by verifying identification before releasing stored luggage items or granting access to secured areas within the property.
- Maintained hotel cleanliness standards, ensuring a welcoming atmosphere in all public areas and elevators.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Transferred luggage, bags, and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Enhanced guest satisfaction by promptly and professionally attending to luggage and transportation needs.
- Greeted arriving guests and assisted with luggage, sports equipment, and pets.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Washed and put away kitchen dishes, utensils and glassware.
- Returned emptied garbage receptacles to proper locations.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Bussed and reset tables to keep dining room and work areas clean.
- Ensured compliance with all relevant health codes and regulations regarding alcohol service and storage conditions.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Houseman
Abri Hotel
04.2022 - 12.2023
- Disposed of trash and recyclables each day to avoid waste buildup.
- Reported found guest articles and merchandise damage to managers on duty.
- Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
- Gathered linen supplies and organized linen closets for prompt room restocking.
- Enhanced guest satisfaction by maintaining clean and organized public areas, including lobbies and hallways.
- Delivered exceptional customer service through friendly interactions with guests while addressing their needs or concerns promptly.
- Completed multiple tasks effectively within tight deadlines, ensuring smooth hotel operations during peak hours.
- Demonstrated strong attention to detail while conducting routine inspections of public areas for cleanliness and presentation standards.
- Kept building entryway glass clean and polished for professional presentation.
- Washed and put away kitchen dishes, utensils and glassware.
- Contributed to a positive team environment by assisting housekeepers with heavy lifting when necessary.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
Prime Associate
Amazon
03.2016 - 11.2018
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Trained new employees on company procedures and policies, ensuring a smooth transition into their roles.
- Assisted in maintaining inventory control systems while adhering strictly to established guidelines set forth by company policy.
- Managed multiple projects simultaneously, contributing to the successful completion of project deadlines.
- Maintain a fast pace and quality control environment.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
High School Diploma -
John F. Kennedy
Richmond, CA06-2012
Skills
- Team player mentality
- Multitasking proficiency
- Strong work ethic
- Reliability and punctuality
- Effective time management
- Heavy lifting
- Guest services
- Guest service excellence
- Stock replenishment
- Team player
Accomplishments
- Informed guests of the establishment's array of services, including the spa, salon, upscale restaurants, and the casino, improving overall sales.
- Provided exceptional service to both incoming and outgoing guests and was rewarded with an overall five-star rating on the hotel's check-out survey.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bellman/Doorman
Hotel Adagio
02.2023 - Current
Houseman
Abri Hotel
04.2022 - 12.2023
Bellman/houseman/Host
White Swan Inn Bed And Breakfast
10.2019 - Current
Prime Associate
Amazon
03.2016 - 11.2018
High School Diploma -
John F. Kennedy
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