Francisco Garza

Work History

Bridgestone Firestone

10.2017 - 04.2024

Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assisted with hiring, training and mentoring new staff members.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Completed point of sale opening and closing procedures.
Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Rotated merchandise and displays to feature new products and promotions.

Tom's Tire Pros

06.2015 - 10.2018

Resolved customer complaints in professional and timely manner.
Met with customers to discuss service needs and offer available solutions.
Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
Hired, trained and supervised team of service staff members to meet business goals.
Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Met with customers to discuss service needs and develop effective and practical solutions.
Developed and maintained positive relationships with customers to build rapport and trust.

US Post Office

02.2010 - 09.2012

Established foundational processes for business operations.
Negotiated favorable contracts with suppliers and vendors, ensuring cost-effective procurement processes.
Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
Identified new revenue generation opportunities to maximize bottom-line profitability.
Streamlined operations for improved efficiency, reducing overall costs and increasing profitability.

US Postal Office

03.2007 - 02.2010

Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
Collaborated with other departments to address recurring customer concerns, improving overall service quality.
Coached employees through day-to-day work and complex problems.
Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
Led regular customer service meetings to review progress identify challenges and provide feedback.

US Post Office

11.2001 - 03.2007

Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
Improved customer satisfaction by delivering mail accurately and efficiently to city residents.
Navigated through various weather conditions safely while ensuring the prompt delivery of mail items.
Picked up outgoing mail from letter boxes and in person from customers.
Planned and cased mail in sequence of delivery for designated route.
Adhered to all postal regulations and guidelines when handling sensitive materials such as restricted mail items or hazardous substances.
Ensured timely delivery of packages and parcels by adhering to established routes and schedules.