Knowledgeable Field Service with top strengths in planning, problem-solving and communication. Skilled in maintaining high customer satisfaction, controlling inventory and providing technical support.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Field Service Engineer
Crane Nuclear Inc.
01.2021 - Current
Performed onsite installation, modification and maintenance of systems and equipment.
Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
Repaired and calibrated systems and equipment post-installation.
Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
Tested equipment performance and demonstrated operation and servicing of equipment to customer.
Maintained tools and equipment, parts inventory and library of machine manuals.
Tested equipment performance and demonstrated operation and servicing best practices.
Inspected equipment and processes to reduce maintenance-related downtime incidents and mitigate equipment failures.
Maintenance Technician Contractor
DHL Supply Chain
12.2019 - 12.2021
Operated varied hand and power tools to complete repairs.
Troubleshot equipment breakdowns and performed preventive maintenance.
Used problem-solving skills to alleviate issues efficiently with minimal supervision.
Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
Developed, drafted and conducted preventive maintenance procedures to enforce business standards.
Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
Followed safety protocols to minimize workplace accidents.
Troubleshot programs and maintained programmable logic controllers.
Replaced worn or broken parts on machines and equipment.
Reviewed equipment areas to observe conditions impacting design and identified solutions to technical issues that arose during installation.
Machine Operator Technician
Pitney Bowes, Inc
12.2017 - 12.2018
Complied with company and OSHA safety rules and regulations.
Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
Set up and ran machinery to produce exceptional products for industrial needs.
Operated machining equipment safely with team of operators.
Used work instructions and measuring tools to check specifications of finished items.
Modified machine settings to accommodate different materials.
Manipulated controls to feed, admit, apply and transfer materials and adhesives, adjusting temperature, pressure, and time settings.
Monitored gauges, meters, and control panels to obtain information about equipment temperatures and pressures
Removed jammed materials from machines and readjusted components as necessary to resume operations.
Set up and adjusted equipment and properly configured machines for daily operation.
Used precision measuring tools, micrometers and calipers to meet required product specifications.
Operated multiple machines simultaneously to meet production requirements.
Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
Replenished materials and supplies as needed to maintain production.
Performed test production runs to identify and execute needed adjustments.
Education
Master of Science - Artificial Intelligence And Robotics
Kennesaw State University
Kennesaw, GA
07.2023
Bachelor of Science - Mechanical Engineering
Kennesaw State University
Kennesaw, GA
05.2022
Associate of Applied Science - Industrial Engineering
Atlanta Technical College
Atlanta, GA
06.2018
Skills
Corrective Actions
Corporate Procedures
Team Direction
Systems Analysis
Design Modification
Components Assembly
Equipment Reassembly
Preventive Maintenance
Troubleshooting and Repair
Mechanical Troubleshooting
Engineering Operational Functions
Certification
CME - Certified Maintenance Employee
Calibration Lab License - 2023
Languages
French
Native or Bilingual
English
Full Professional
Ewe
Native or Bilingual
Timeline
Field Service Engineer
Crane Nuclear Inc.
01.2021 - Current
Maintenance Technician Contractor
DHL Supply Chain
12.2019 - 12.2021
Machine Operator Technician
Pitney Bowes, Inc
12.2017 - 12.2018
Master of Science - Artificial Intelligence And Robotics
Kennesaw State University
Bachelor of Science - Mechanical Engineering
Kennesaw State University
Associate of Applied Science - Industrial Engineering