Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Francisco Gomes

Winter Garden,FL

Summary

IT professional with over 20 years of experience, specialized in leadership and strategic consultancy for companies. Combines technical expertise with commercial skills, excelling in identifying and capitalizing on business opportunities. Has extensive experience in management software and innovative solutions for companies. Additionally, Act as a strategic consultant, helping companies align their business strategies with emerging IT trends. My strategic vision and analytical skills allow me to identify opportunities for improvement and implementation of innovative solutions. My people-focused approach results in cohesive, highly effective teams, driving individual and collective success and excellence. I am passionate about training and development, promoting an environment of continuous learning and professional growth. I am driven by the challenge of optimizing processes and contributing to business growth, constantly looking for ways to improve operational efficiency. With skills in leadership, consulting and team development, I am an active asset to organizations seeking success in the current technological landscape. Authorized to work in the US for any employer

Overview

18
18
years of professional experience

Work History

Business Owner

ONE SOLUTION CONSULTING
Orlando, FL
03.2020 - Current
  • Completely focused on business empowerment and personal development
  • Solid experience in leading teams in implementing innovative IT solutions for companies across various sectors
  • Specialization in business analysis, identifying growth and efficiency opportunities
  • Strategic consulting for business process optimization, aligning technology and business strategy
  • Development and implementation of customized training programs to improve skills and productivity
  • Close collaboration with clients to understand their needs and offer customized solutions
  • Extensive knowledge of market trends and emerging technologies, applied practically and effectively
  • Effective communication to build strong relationships and inspire teams to reach their maximum potential
  • Commitment to continuous learning and professional development, always seeking new knowledge and skills
  • Passion for integrating business strategies and IT solutions to drive the success of companies and the personal growth of their employees
  • Determination to tackle new challenges and seek growth opportunities in a dynamic and competitive environment.

Customer Experience Leader

Apple Computer Brasil LTDA.
Rio de Janeiro, RJ
08.2014 - 06.2018
  • Business manager with duties of supervision, training and development of sales teams
  • Responsible for store layout and mapping operations for Apple representatives
  • Maintain strong and collaborative relationships with partner stores
  • Responsible for analytical management of the financial results of resellers
  • Leadership in executive meetings with Apple senior managers in order to map sales team gaps and align billing objectives
  • Train, train the sales force and create excitement about the brand, facilitating the execution of marketing campaigns and incentive programs
  • Influence all direct reports to remain faithful to the high level of ethics, values, integrity and trust advocated by Apple Inc
  • Make national and international trips in order to participate in internal meetings and training sessions
  • Highlights: In my last year, I was highlighted in the entire regional being the only account manager to have growth in the entire regional
  • 18% growth in sales results while the average result for managers was negative.

Executive Account Manager B2B SMB

Vivo Telefonica SA
Rio De Janeiro, RJ
11.2012 - 07.2014
  • Small and Medium-sized enterprises
  • Responsible for the management of the resellers in the indirect channels of the company Vivo
  • With a total of 7 sales resellers with a sales force of more than 250 salespeople
  • Lead the prospecting for new sales channels for representatives
  • Monitoring of Representatives along with indicators stipulated by the company
  • Management and development of the commercial team and commercial processes
  • Analysis and execution of projects and goals for the development of the North Fluminense and Northwest regions
  • Fulfillment of visits and monitoring of salespeople in negotiations with business partners
  • Management of contracts and order processing ensuring excellence in sales processing through interaction with the support areas (credit, back office, logistics and others)
  • Assistance to the client portfolio of medium and large companies, focusing on growth and loyalty of the subscriber base
  • Consultative business relationship - composing proposals for corporate solutions
  • Team management, training and development of the sales force
  • Highlights: The regional was losing share and with a sharp drop in the results of the representatives, in 6 months I managed to grow the regional with strong growth in revenue and results of the representatives
  • With the speed of results, another headcount was created in the regional due to the rapid growth
  • With a lot of work, I managed to hire the biggest representative of our biggest competitor in the region.

Executive Account Manager B2B

Nextel Telecomunicações LTDA
Rio de Janeiro, RJ
03.2006 - 10.2012
  • Small and Medium Business., : Retail and Enterprise (SMB)
  • Executive Indirect Channels
  • Responsible for strengthening Nextel's relationship with Reseller of the
  • Follow the Reseller focusing on Nextel's guidelines
  • In order to develop the Dealer
  • Elaboration, direction and execution of processes that enable the intellectual and behavioral development of the salespeople of the representation
  • Monitor the growth of the Resellers in meeting the goals and business objectives of the Indirect Retail Channel
  • Make sure that the Representative has its points of sale within the Nextel standard through the checklist
  • Accompany the salesperson of the representation in the negotiations
  • Develop action plans according to the strategies outlined by the company
  • Highlights: The company had a revenue from sales of data solutions for SMB
  • The regional represented only 1% of the national result in sales of data solutions
  • Planned and implemented an action plan that resulted in the creation of 12 more headcounts due to our growth in results and revenue growth with a 38% growth in the average revenue ticket of the regional representatives
  • We became responsible for 63% of the national result of data sales.

Education

Professional Development Courses in Conflict Management / Business Course -

Harvard University
04.2011

certification in Project Management -

Fundação Getulio Vargas
10.2007

Bachelor's degree in Information Technology -

Faculdade Unicarioca
12.2004

MBA in Business Management -

IBMEC

Skills

  • Strategic Business and IT Consulting
  • Leadership and Team Management
  • Business Analysis and Strategy Development
  • Business Training and Development
  • Effective Communication and Customer Relationship
  • Adaptation and Innovation

Languages

English
Full Professional
Spanish
Professional
Portuguese
Native/ Bilingual

Timeline

Business Owner

ONE SOLUTION CONSULTING
03.2020 - Current

Customer Experience Leader

Apple Computer Brasil LTDA.
08.2014 - 06.2018

Executive Account Manager B2B SMB

Vivo Telefonica SA
11.2012 - 07.2014

Executive Account Manager B2B

Nextel Telecomunicações LTDA
03.2006 - 10.2012

Professional Development Courses in Conflict Management / Business Course -

Harvard University

certification in Project Management -

Fundação Getulio Vargas

Bachelor's degree in Information Technology -

Faculdade Unicarioca

MBA in Business Management -

IBMEC

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Francisco Gomes