Francisco Gomez
Houston,TX
Summary
Reliable heavy and tractor-trailer truck driver with solid experience in transporting goods efficiently and safely over long distances. Possess strong navigation skills, adherence to safety protocols, and ability to maintain vehicle condition. Skilled in time management and route planning, contributing to consistent on-time deliveries. Demonstrated capability to improve fuel efficiency through strategic driving techniques, reducing operational costs for previous employers.
Overview
13
13
years of professional experience
Work History
Truck Driver
Swift Transportation
Phoenix, Arizona
06.2023 - 12.2024
- Responded promptly to emergency situations including inclement weather conditions or traffic delays while remaining calm under pressure.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
- Worked well with dispatchers to communicate route and schedule changes.
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
- Inspected and maintained vehicle supplies and equipment to ensure vehicles remained in proper working condition.
- Conducted daily DOT pre-trip inspections according to set checklist.
- Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.
- Verified load against shipping papers to ensure accuracy of shipment.
- Inspected truck for defects and safe operating condition before, during and after trips.
Customer Service Representative
Houston Tubular
Pearland, Texas
03.2023 - 04.2023
- Mentored junior team members and managed
- Provided exceptional customer service to ensure customer satisfaction.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Supervisor of Operations
Texas Pipe and supply
Houston, TX
04.2012 - 12.2022
- Addressed customer concerns with suitable solutions.
- Enforced federal, state, local and company rules for safety and operations.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Resolved customer complaints or answered customers' questions.
Education
GED -
Milby High School
Houston, TX05-2010
Skills
- Commercial driving
- Transportation safety
- Load security
- Equipment maintenance
- Route logs
- Delivery scheduling
- Flexible schedule availability
- Trip planning
- Route planning expertise
- Logbook management
- DOT compliance
- Class A commercial Driver's license
- Vehicle inspection
- Schedule management
- Vehicle maintenance
- GPS and route planning
- Route planning
Timeline
Truck Driver
Swift Transportation
06.2023 - 12.2024
Customer Service Representative
Houston Tubular
03.2023 - 04.2023
Supervisor of Operations
Texas Pipe and supply
04.2012 - 12.2022
GED -
Milby High School