Francisco Gomez Diaz
Elgin
Summary
High-achieving project management professional with over 10 years of leadership experience across multiple industries, including commercial cleaning and facilities services. Proven ability to manage large-scale operations and lead sizable teams, with experience overseeing up to 200 employees across departments. Skilled in optimizing workflows, improving team performance, and delivering projects on time, within budget, and to high-quality standards. Known for motivating teams, driving accountability, and maintaining a strong focus on safety and operational excellence. Holds a Bachelor’s degree in Crime Scene Investigation, which strengthens analytical thinking, attention to detail, and problem-solving abilities in fast-paced, high-pressure environments.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Account Manager
ABM Aviation
12.2023 - Current
- Currently managing 70 employees
- Directed and managed daily operations across multiple departments, including cleaning, maintenance, dispatch, driver operations, and supervisory staff, ensuring alignment with organizational goals and service standards.
- Oversaw cleaning operations to ensure buses and facilities were consistently maintained to the highest levels of cleanliness, safety, and regulatory compliance.
- Coordinated maintenance schedules and priorities, ensuring timely inspections, repairs, and preventive measures to minimize downtime and maintain fleet readiness.
- Supervised dispatching activities, optimizing route planning, driver assignments, and shift coverage to support efficient and reliable service delivery.
- Provided leadership and guidance to department supervisors, fostering collaboration, accountability, and performance excellence across teams.
- Led the investigation and resolution of all safety-related incidents and operational disruptions, collaborating with HR, external authorities, insurance providers, and internal leadership.
- Conducted regular safety audits, coached management staff on best practices, and facilitated daily, weekly, and monthly safety and performance meetings.
Director of Safety and Compliance OSHA & DOT/HUMAN RESOURCES MANAGER
Kemko Trucking
05.2021 - 12.2023
- Managed the cleaning and maintenance department of the warehouses and fleet.
- Managed 140 driver, 15 employees for the cleaning and maintenance department and 30 warehouse employees.
- Educate and train new employees.
- Enforce companies’ regulations.
- Represent the company in court meetings.
- Work with the insurance company to provide the best rates possible for the company.
- Safety and Health OSHA Certified.
- Manage a fleet that is composed of 100 assets.
- Developed and implemented safety programs for fleet and warehouses.
- Provide DOT/OSHA Compliance Training.
- Evaluate workplace conformance with OSHA standards and DOT regulations, implementing immediate strategies to resolve deficiencies.
- Provided new-employee health and safety orientations and developed materials for presentations.
Driver,Fleet and Safety Manager
Infinity Transportation
01.2019 - Current
- Managed the bus cleaning and maintenance department.
- Managed 100 employees.
- Perform and coordinated weekly and monthly cleaning audits for over 40 buses.
- By implementing strong and efficient safety programs that saved the company $300,000 per year on insurance.
- Increase the quality of drivers by implementing and providing quality and efficient training.
- Provided the company with quality vendors.
- Overseeing vehicles to confirm they're in safe and working order, recruiting, mentoring and monitoring the fleet.
- Make sure company follows federal laws from DOT.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Ordered new equipment and inventory and scheduled repairs for damaged equipment.
- Monitoring CSA point and scoring for company and drivers.
- Developed and implemented safety programs.
Store Manager
Thornton's
01.2018 - 12.2018
- Oversea and manage the cleaning team.
- Conduct daily cleaning audits.
- Merchandising, Operations, Customer Service and Human Resources within a high-volume store location.
- Developed creative plans to increase store sales, oversee and monitored loss prevention and operational programs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Bus Operator
Pace Suburban Bus
01.2017 - 12.2018
- Drove customers safely and on time, provided them with great customer service to make a great experience for them.
- Fully understood how to operate and drive safely the assigned vehicle.
- Communicated with dispatch as needed.
- Notified managers of any major maintenance issues encountered.
- Complied with DOT regulations, performed inspections of the vehicle assigned prior to and following each trip.
Operations Manager
Marshalls
01.2015 - 12.2017
- Spearheaded department training to enhance employee performance and boost employee productivity.
- Monitored day-to-day production to verify packaging and efficient delivery of purchased merchandise to respective facilities within expected timeframes.
- Analyzed operational expenses and cost of inventory to identify losses and developed strategies for increased profits.
- Determined layout of store merchandise for visual appeal to consumers.
- Human resources tasks such as finding candidates, prescreening, interviewing and hiring team members.
- Streamlined monthly, quarterly and yearly bank audits, effectively reducing financial discrepancies and risks.
Front Desk/Shuttle Driver
Extended Stay America
01.2013 - 12.2015
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Maintained clean and neat shuttle for passenger comfort.
- Operated with safety and skill to avoid accidents and delays.
- Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
- Performed daily inventory for keys and linens and detailed information in audit reports.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Asset Protection Specialist/Operations Supervisor
The Home Depot Inc
01.2011 - 12.2015
- Managed 200 employees
- Outsourced unnecessary services to save on labor, supplies, and equipment costs and adhere to company budgets.
- Implemented OSHA regulations.
- Implemented safety issues to protect the store's assets, associates, and customers from hazardous situations, detained shoplifters, internal or externals, and attend court hearings.
- Supervised the departments regarding the hazard free.
- Trained and encouraged employees on how to engage in conversations with the customers in order to help the customers resolve their projects and therefore, improve the sales of the store.
- Monitor a count of high theft items and the improvement for store safety for the employees and customers.
Loss Prevention Officer/Store Manager of Operations
Jewel Osco
01.2006 - 12.2011
- Managed the cleaning and maintenance team
- Managed 95 employees
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Delivered training to all new executives and asset protection personnel, both one-on-one and in group settings.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible and directing shoppers to safety.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Train, coach new employees as well as members of managements.
- Manage inventory, daily revenue and monthly financial goals of the store.
Plant Manager
Favorita Biscuit
06.2001 - 12.2005
- Managed 30 employees
- Made sure employees reached the company's goals daily.
- Hired and terminated employees as the company requested.
- Coached and helped employees with low productivity to help them improve on their areas.
- Also, helped developed employees to future positions.
Education
Certificate of Business - Business management and administration training
Sunshine Enterprises Business Academy
Chicago, IL01.2023
Bachelor - crime scene investigation
Kaplan University
Lafayette, IN03.2012
Skills
- Analytical Thinking
- Client Communication & Relationship Building
- Presentation & Reporting
- Leadership & Team Coordination
- Conflict Resolution
- Conflict Management
Certification
- Safety and Health OSHA Certified
- CDL Class B
- Passengers Endorsement
- Airbrakes Endorsement
- Group Facilitator Certified
Training
- Continuing education in Home Depot University focusing on labor laws, management, hiring techniques, difficult conversation techniques, Profit/Laws, and KPI
- Continuing education for Commercial and defensive Driving
- Ongoing church leadership training
Timeline
Account Manager
ABM Aviation
12.2023 - Current
Director of Safety and Compliance OSHA & DOT/HUMAN RESOURCES MANAGER
Kemko Trucking
05.2021 - 12.2023
Driver,Fleet and Safety Manager
Infinity Transportation
01.2019 - Current
Store Manager
Thornton's
01.2018 - 12.2018
Bus Operator
Pace Suburban Bus
01.2017 - 12.2018
Operations Manager
Marshalls
01.2015 - 12.2017
Front Desk/Shuttle Driver
Extended Stay America
01.2013 - 12.2015
Asset Protection Specialist/Operations Supervisor
The Home Depot Inc
01.2011 - 12.2015
Loss Prevention Officer/Store Manager of Operations
Jewel Osco
01.2006 - 12.2011
Plant Manager
Favorita Biscuit
06.2001 - 12.2005
Bachelor - crime scene investigation
Kaplan University
Certificate of Business - Business management and administration training
Sunshine Enterprises Business Academy
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