Francisco Gonzalez
La Mirada,CA
Summary
Accomplished Training Coordinator and Store Team Leader at Northgate Gonzalez Markets, adept in verbal and written communication and virtual training. Excelled in mentoring over 30 personnel, enhancing store performance through innovative training methods and effective conflict resolution. Proven track record in fostering significant employee development and customer satisfaction improvements.
Overview
15
15
years of professional experience
Work History
Training Coordinator
Northgate Gonzalez Markets
01.2020 - Current
- Delivered high-quality classroom instruction using a variety of teaching methods tailored to individual learning styles.
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
- Trained and mentored [Number] new personnel hired to fulfill various roles.
Store Team Leader
Northgate Gonzalez Markets
01.2010 - 12.2019
- Trained new employees on store operations, customer service skills, and product knowledge.
- Collaborated with other Store Team Leaders to share best practices and improve overall store performance.
- Handled customer complaints and issues politely and professionally.
- Optimized store layout for improved customer flow and easier navigation through merchandise displays.
Education
Northgate Leadership Program
Dale Carnegie Training
Anaheim, CA01-2015
Skills
- Verbal and written communication
- Coaching and Mentoring
- Virtual Training
- Presentation
Timeline
Training Coordinator
Northgate Gonzalez Markets
01.2020 - Current
Store Team Leader
Northgate Gonzalez Markets
01.2010 - 12.2019
Northgate Leadership Program
Dale Carnegie Training
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