Francisco Gonzalez
Vancouver
Summary
Dynamic debt collector with proven success at Collectal Associates, enhancing recovery rates through strategic negotiation and effective repayment plan structuring. Skilled in skip tracing and customer relationship management, I foster positive interactions while ensuring compliance with industry standards. Committed to operational excellence and customer satisfaction, I thrive in high-pressure environments.
Professional in financial services sector with extensive experience in managing and collecting overdue accounts. Recognized for achieving high recovery rates and maintaining positive relationships with clients. Known for collaborative teamwork and results-driven approach, adapting effectively to changing priorities and contributing to collective goals. Skills include negotiation, conflict resolution, and data management.
Bilingual Collector adept at reaching out to customers to obtain payments, outline obligations, and determine plans. Eager to pursue new professional challenges by leveraging 10 yrs of related experience.
Overview
22
22
years of professional experience
Work History
Collector
Collectal Associates
09.2004 - 02.2019
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Streamlined debt collection processes for increased efficiency in the workplace.
- Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
- Maintained accurate records of all collection activities, ensuring compliance with industry standards and regulations.
- Provided excellent customer service during difficult conversations, defusing tensions while effectively collecting payments.
- Enhanced company reputation by professionally handling sensitive financial matters.
- Increased recovery rates with consistent follow-up on overdue accounts.
- Counseled debtors on payment options and arranged installment agreements.
Debt Collector
All Cal Collection Services
04.2000 - 09.2004
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Utilized various skip tracing tools effectively locating hard-to-find debtors, increasing opportunities for successful collections.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Implemented customized payment plans based on debtor''s financial situation, increasing likelihood of full repayments over time.
Supervisor in Training
Rite Aid
01.1997 - 10.2000
- Achieved operational excellence through consistent monitoring and evaluation of team performance.
- Increased customer satisfaction with effective communication and timely resolution of issues.
- Established clear expectations for team members, leading to increased accountability and better overall performance.
- Improved safety standards by conducting thorough inspections and enforcing strict compliance with regulations.
- Boosted team morale with regular recognition of outstanding contributions and accomplishments.
- Resolved conflicts between team members diplomatically, promoting a harmonious workplace atmosphere.
- Facilitated smooth transitions during organizational restructuring, ensuring minimal disruption to daily operations.
Education
Business Admi9nistration
Watsonoville High School
Watsonville, CA06-1993
Skills
- Safety procedures
- Customer research
- Call center experience
- Assertiveness
- Repayment plan structuring
- Issue investigation
- Account analysis
- Skip tracing
- FLUENT IN [Spanish]
- Account auditing
- Debt negotiation
- Script usage
- Legal compliance
Languages
Spanish
Timeline
Collector
Collectal Associates
09.2004 - 02.2019
Debt Collector
All Cal Collection Services
04.2000 - 09.2004
Supervisor in Training
Rite Aid
01.1997 - 10.2000
Business Admi9nistration
Watsonoville High School
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