Francisco Gonzalez - Lobaton
Westover,MD
Summary
Proven leader and effective Business Manager with a track record of enhancing customer satisfaction and fostering strong relationships at Ocean View Cleaning LLC. Skilled in staff hiring and customer relations, I excel in driving team performance and business growth. Achieved significant repeat business through exceptional service and efficient management.
Overview
6
6
years of professional experience
Work History
Owner
Ocean View Cleaning LLC
02.2023 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
Assistant Manager
Poultry Equip Services
03.2018 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Employee Training Coordinator
Leah's Heavenly Cleaning
05.2022 - 08.2023
- Produced targeted instructional materials and training curriculum focused on leadership for organizational implementation.
- Led efforts to expand the scope of existing training programs by incorporating more diverse topics relevant to the evolving needs of the organization.
- Contributed to company-wide initiatives aimed at improving overall employee satisfaction and engagement, promoting a positive work environment.
- Managed a team of trainers, ensuring consistent delivery of high-quality instruction and content across all departments.
Education
High School Diploma -
Crisfield Academy And High School
Crisfield, MD06.2023
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Business Management
- Staff hiring
Languages
Spanish
Full Professional
Timeline
Owner
Ocean View Cleaning LLC
02.2023 - Current
Employee Training Coordinator
Leah's Heavenly Cleaning
05.2022 - 08.2023
Assistant Manager
Poultry Equip Services
03.2018 - Current
High School Diploma -
Crisfield Academy And High School
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