FRANCISCO GUECO
West Valley City
Summary
Accomplished Captain Waiter with a proven track record at The Craic - Irish/Scottish Pub, adept in team management and guest service excellence. Skilled in food and beverage expertise, demonstrated through successful private event collaborations and seamless team training. Maintains high hygiene standards, ensuring guest satisfaction and operational efficiency.
Professional hospitality expert with proven track record in delivering top-notch dining experiences. Known for strong team collaboration and ability to adapt to changing demands. Possesses exceptional skills in guest relations and service management, ensuring consistent and high-quality performance.
Experienced with guest service, team leadership, and high-pressure environments. Utilizes excellent communication to enhance customer satisfaction and team efficiency. Track record of maintaining high standards of service and seamless dining operations.
Professional hospitality leader prepared for fast-paced dining environment. Skilled in managing high standards of service, optimizing workflow, and enhancing guest experiences. Strong focus on team collaboration and achieving results. Adept at anticipating needs, training staff, and maintaining flexibility in dynamic situations.
Overview
29
29
years of professional experience
Work History
Captain Waiter
The Craic - Irish/scottish Pub
01.2002 - 12.2004
- Showed high-level understanding of fine dining standards and practices.
- Trained new hires on restaurant policies, menu offerings, and service techniques for seamless integration into the team.
- Ensured proper payment processing by accurately entering orders into the POS system and handling cash transactions.
- Completed restaurant opening and closing functions that included POS report generation.
Bar Waiter
La Tasca Restaurants
02.1979 - 12.2001
- Maintained clean and organized bar area.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
- Performed opening and closing duties efficiently, ensuring the bar was ready for operation each day or safely secured after closing time.
- Greeted customers and provided friendly service.
- Cleared away dirty dishes, glasses, and cutlery between courses as needed.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Processed payments using cash registers or point-of-sale systems.
Dishwasher Janitor
La Tasca Restaurants
01.1976 - 02.1979
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Ensured that workstations were kept neat and tidy throughout the shift.
- Removed garbage and trash to designated disposal areas in accordance with health regulations.
- Operated industrial dishwashers to clean plates, glasses, silverware, and cooking utensils.
- Scrubbed pots, pans, and trays by hand or cleaned using industrial washing machine.
- Sanitized surfaces after each use following standard sanitation practices.
- Swept and mopped floors in the kitchen area at regular intervals throughout shift.
Education
High School Diploma -
Holy Angel University
Angeles City, Philippines05-1972
Skills
- Order taking
- Team management
- Reservation handling
- Table setting
- Food and beverage expertise
- Hygiene standards
- Guest service
- Safe food handling
- Customer service management
Timeline
Captain Waiter
The Craic - Irish/scottish Pub
01.2002 - 12.2004
Bar Waiter
La Tasca Restaurants
02.1979 - 12.2001
Dishwasher Janitor
La Tasca Restaurants
01.1976 - 02.1979
High School Diploma -
Holy Angel University
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