Summary
Overview
Work History
Education
Skills
Certification
Automotive Repair
Languages
Timeline
Generic

Francisco Guerrero

Irving,TX

Summary

Detail-oriented HVAC Technician versed in troubleshooting and repairing heating, ventilation and air conditioning equipment. Skilled at quickly identifying problems and clearly explaining issues to customers.

Overview

12
12
years of professional experience
1
1
Certification

Work History

HVAC Technician

ElstonAire
03.2023 - Current
  • Improved system efficiency by conducting thorough HVAC equipment inspections and maintenance.
  • Enhanced customer satisfaction by providing prompt and professional service for all HVAC-related issues.
  • Performed comprehensive preventative maintenance on various types of HVAC equipment, prolonging their lifespan.
  • Contributed to a safer work environment by adhering to industry safety standards and regulations during all tasks performed.
  • Developed strong relationships with clients through exceptional communication skills, leading to repeat business opportunities.
  • Managed inventory levels of tools and parts, ensuring technicians had access to necessary resources for successful job completion without delay.
  • Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
  • Provided emergency response services for critical system failures, minimizing downtime impacts on businesses or homeowners.
  • Participated in team meetings to discuss project progress, challenges encountered, and strategies for overcoming any obstacles.
  • Performed troubleshooting on HVAC systems to determine root cause of issues.
  • Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.

Help Desk Support Specialist

Brinks Home Security
04.2017 - 11.2022
  • Enhanced customer satisfaction by promptly resolving technical issues and providing professional assistance.
  • Streamlined help desk operations for increased efficiency and improved response times.
  • Reduced ticket resolution time with thorough problem analysis and effective troubleshooting techniques.
  • Collaborated with IT team members to develop comprehensive solutions for complex problems.
  • Conducted regular training sessions for new help desk staff, ensuring consistent quality of service across the team.
  • Managed high call volume, maintaining professionalism and patience while addressing customer concerns.

Technical Support Representative

Support.Com In
03.2015 - 01.2017
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
  • Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.

Safety Supervisor

DC Contractors & Services
01.2012 - 07.2014
  • Enhanced workplace safety by conducting regular inspections and identifying potential hazards.
  • Reduced incident rates through the implementation of comprehensive safety training programs for employees.
  • Improved employee compliance with safety regulations by developing and implementing clear policies and procedures.
  • Promoted a safety-first culture by providing ongoing coaching, feedback, and support to staff members.

Education

Associate of Applied Science -

San Jacinto College District
Pasadena, TX

Skills

  • Recovering and Recycling
  • RS Sheets and Floor Plans
  • Diagnostic Techniques
  • Electrical and Pneumatic Controls
  • Single Compressor Systems
  • Refrigeration System Evacuation
  • Warranty Service
  • Technical Troubleshooting
  • HVAC and Refrigeration Systems
  • Certified HVAC Technician
  • Adaptable
  • Focused on Safety
  • EPA Requirements Knowledge
  • MSDS Knowledge
  • Valid Texas Driver's License
  • Quality-Focused
  • Heating Principles Knowledge
  • Cooling Systems Maintenance
  • Preventive Maintenance
  • EPA Regulations
  • Heating Systems
  • Gas Furnaces
  • Air Conditioning
  • System Troubleshooting
  • Electrical Safety
  • Thermostat Installation
  • Equipment Diagnostics
  • Vehicle Maintenance

Certification

  • Certified Specialist In Safety & Health.
  • Certified Alarm.com Tech, Brinks Home

Automotive Repair

I enjoy working on cars in my spare time to maintain my automotive knowledge.

Languages

Spanish
Professional Working

Timeline

HVAC Technician

ElstonAire
03.2023 - Current

Help Desk Support Specialist

Brinks Home Security
04.2017 - 11.2022

Technical Support Representative

Support.Com In
03.2015 - 01.2017

Safety Supervisor

DC Contractors & Services
01.2012 - 07.2014

Associate of Applied Science -

San Jacinto College District

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Francisco Guerrero