Francisco Guerrero
Island Lake
Summary
Empathetic, goal focused customer service professional offering years of experience and knowledge in the customer care field. Always bringing patience, attentiveness, and positivity to the customer. Identifying and addressing the areas that need revamping, implementing efficient problem-solving skills leading to results. Having the capability to work either with a team or independently. Thriving in challenging, rapid-paced environments.
Overview
14
14
years of professional experience
Work History
Uber Driver
Uber
Island Lake
07.2024 - 02.2026
- Utilized navigation apps to optimize delivery routes.
- Maintained vehicle cleanliness and ensured safety standards.
- Followed local traffic laws and regulations while driving.
- Enhanced customer satisfaction through friendly interactions.
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
- Followed safety regulations and state laws governing vehicle operation.
- Followed regular schedule of pickups for individual customers and groups.
Customer Service Representative
Robert Half-AUB
Lake Zurich
05.2024 - 06.2024
- Assisted customers with inquiries and issue resolution through multiple communication channels.
- Collaborated with team members to enhance customer service processes and workflows.
- Managed customer accounts, ensuring accurate data entry and updates in systems.
- Resolved complex customer issues by coordinating with other departments for effective solutions.
- Educated customers about products and services to enhance their experience and satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Resolved customer complaints promptly and efficiently.
- Updated databases with new and modified customer data.
Customer Support Specialist
RH-IHDA- ILLINOIS HOUSING DEVELOPMENT AUTHORITY
Island Lake
11.2023 - 03.2024
- Assisted clients with housing applications and eligibility requirements.
- Responded to customer inquiries via phone, email, and in-person communication.
- Collaborated with team members to resolve complex customer issues efficiently.
- Utilized database systems to track client interactions and case progress accurately.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
- Analyzed customer complaints and service trends to identify and correct systematic issues.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Answered user inquiries to resolve computer software or hardware operation problems.
CVS CUSTOMER SERVICE
CVScaremark
Buffalo Grove
03.2018 - 12.2019
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
Customer Service Representative
Randstad / Alight Solutions
Lincolnshire
08.2017 - 12.2018
- Supported the development of business and as well as assisted with the implementation of people’s strategies; organized daily tasks, leading and motivating the team by implementing individual goals that aligned with teams’ vision.
- To support the service culture and customer care so that we may deliver an excellent experience to the customer.
- Managed customer relations; answered questions and resolved every and any issues that the customer may have, while ensuring accurate information was provided to them all the while performing all assigned functions in compliance with expected procedures.
- Helped improve process operations thus increasing efficiency and productivity.
- Utilized case management tools to prepare and maintain customer inquiries.
- Established a positive work environment, helping drive an efficient and friendly service, motivating the team to go beyond business goals.
- Established customer loyalty, acquiring several repeat customers; providing high level customer care and producing consistent quality products for guests.
Cashier/Salesperson
Bed Bath & Beyond
Crystal Lake
07.2014 - 11.2017
- Greet customers and ascertain what each customer wants or needs.
- Describe merchandise and explain use, operation, and care of merchandise to customers.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Place special orders or call other stores to find desired items.
- Watch for and recognize security risks and thefts and know how to prevent or handle these situations.
- Ticket arrange and display merchandise to promote sales.
- Exchange merchandise for customers and accept returns.
- Clean shelves, counters, and tables.
- Bag or package purchases and wrap gifts.
Cashier/Cook
Taco Bell
Wauconda
05.2012 - 03.2015
- Take food and drink orders and receive payment from customers.
- Assist customers by providing information and resolving their complaints.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
- Supervise kitchen while taking orders through both the drive-thru & front counter making sure that things ran smoothly by making myself flexible by assisting the cook line when needed while yet still taking orders.
- Serve orders to customers at windows, counters, or tables.
- Cook the exact number of items ordered by each customer, working on several different orders simultaneously.
- Maintain sanitation, health, and safety standards in work areas.
- Verify that prepared food meets requirements for quality and quantity.
- Clean, stock, and restock workstations and display cases.
- Clean food preparation areas, cooking surfaces, and utensils.
- Answer customers' questions and provide information on procedures or policies.
Education
High School -
WAUCONDA HIGHSCHOOL
Wauconda, ILCollege -
COLLEGE OF LAKE COUNTY
Grayslake, ILSkills
- Patience/Empathy
- Attentiveness
- Clear Communication Skills
- Knowledge of Service
- Positive language
- Time Management
- Ability to Understand the Customer
- Goal-oriented focus
- Willingness to Learn
- Teamwork/Leadership
- Customer Relations
- Data Entry
- Logistics
- Data Analysis
- Crowd control
- Interpersonal skills
- De-escalation techniques
Timeline
Uber Driver
Uber
07.2024 - 02.2026
Customer Service Representative
Robert Half-AUB
05.2024 - 06.2024
Customer Support Specialist
RH-IHDA- ILLINOIS HOUSING DEVELOPMENT AUTHORITY
11.2023 - 03.2024
CVS CUSTOMER SERVICE
CVScaremark
03.2018 - 12.2019
Customer Service Representative
Randstad / Alight Solutions
08.2017 - 12.2018
Cashier/Salesperson
Bed Bath & Beyond
07.2014 - 11.2017
Cashier/Cook
Taco Bell
05.2012 - 03.2015
High School -
WAUCONDA HIGHSCHOOL
College -
COLLEGE OF LAKE COUNTY