Accomplished Operation Manager with over 20+ years of experience in warehouse management. Smoothly administers budgets towards a strong P&L, trains staff and monitors procedures to maximize efficiency, balances objectives with operational requirements and creating a culture of Continuous Improvements at all levels. Motivated leader, problem solver with a strong safety record. Along with 10 years in the food industry and a current certified food Manager.
Overview
24
24
years of professional experience
Education
High School Diploma -
Huntington Park High School
06.1985
Work History
Deli MIT
WinCo Foods
Norco, CA
11.2022 - Current
Trained under store Deli Managers
Supported Deli Managers train new associates
Supported Deli Manager to meet all KPI's, control costs, identify safety issues and provided continuous customer service.
Practiced and performed all aspects of the MIT program
Completed all MIT tasks in a timely fashion
Certified Food Safety Manager
DC Department Manager II
Bobs Discount Furniture
San Bernardino, CA
12.2017 - 10.2022
Initiated the start up process for Quality Control-Assurance & Repairs, Receiving, Parts, Facility Maintenance, HouseKeeping, Asset support and recycling departments while providing continuous improvement and SOP's for each department.
Modeled supportive leadership qualities, motivating staff to achieve department goals, promote staff participation and team building.
Developed and recommended department operating budget, kept expenses within budget resulting in a strong and balanced P&L.
Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Developed a strong safety culture, by utilizing best practices and enforcing safety policies to protect employees and minimize company liability.
While operating 2-4 departments, we held morning briefings to go over objectives and expectations.
Service Repair Technician/Warehouse Supply Specialist
Living Spaces Furniture
Rialto, California
12.2009 - 11.2016
Tracked and monitored all returned goods applying analysis for repaired goods back to stock.
Initiated Continuous Improvement procedures within the flow of inventory handling to ensure best practices were being followed maintaining inventory integrity and associate safety
Trained & developed new associates to drive a productive and safe team culture.
Provided ongoing training to address staff needs.
Complied with company policies, objectives and communication goals.
Identified and corrected performance and personnel issues to reduce impact to business operations.
Planned and managed resources to consistently meet production, quality and cost goals.
Reviewed completed work to verify consistency, quality and conformance.
Trained new team members on service processes to increase productivity.
Established a process to examine previously repaired work for accuracy.
Followed established safety rules, OSHA guidelines and company safety policies and procedures.
Cultivated interpersonal skills by building positive relationships with others.
Warehouse Supervisor
Aspen Transportation
Buena Park, California
09.2007 - 12.2009
Established the flow process & developed the SOP's for a new customer account.
Initiated ongoing improvement methods to enhance efficiency for all live loads and picking accuracy.
Supervised a team of [19]full-time associates [2] leads.
Monitored daily shipping, handling and receiving to promote smooth operations within warehouse.
Complied with standards and protocol requirements regarding warehouse operations, shipping and receiving and material handling.
Generated warehouse shipping documents, packing lists and invoices.
Provided live cycle counts for delivered bakery goods managing and reporting discrepancies and adjusting orders for delivery contractors.
Organized warehouse staging and picking footprint to provide timely high volume traffic zones ensured on time picking for delivery teams.
Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
Maximized warehouse efficiency by dispatching crews and coordinating optimal daily schedules.
Held daily huddles with leadership group, implementing positive challenges and driving a team culture within the group.
Increased productivity through cross-training and thorough training of both current employees and new hires.
Warehouse Supervisor
States Logistics Services, Inc
Ontario, CA
10.2005 - 09.2007
Evaluated procedures, making corrections and changes to reduce safety issues and meet compliance.
Established and maintained good relations with customers, vendors and transport companies.
Control operations, and KPI’s to ensure standards are at or above both internal and external customer levels.
Planned and optimized warehouse work processes to improve fulfillment system efficiency.
Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
Performed periodic inventory counts to assess inventory system accuracy and integrity.
Partnered with leadership team to resolve order management challenges, safety or regulatory issues.
Conducted safety huddles with the teams of the various departments, acknowledging individuals exercising best practices.
Q.A. Production Manager
Anvil Art Crafts Co
Lomita, California
02.2000 - 10.2005
Cultivated communication among senior managers and floor supervisors to encourage optimal productivity.
Directed cost reduction and process improvements to boost workflows and productivity.
Created SOPs and documented system, planning criteria and procedures.
Collaborated with leadership to develop production department budget and forecast.
Performed sampling procedures with various analytical instruments.
Aided raw material planning and escalated supplier issues, preventing shortages.
Planned production operations while establishing priorities and sequences for manufacturing processes.
Developed and implemented significant process improvements to enhance department quality and throughput.
Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability.
Maintain transparency with customers and tracking their specific needs and expectations.
Conduct Warehouse, Driver meetings
Plan, direct and implement warehouse operations and administrative support to meet productivity and service goals
Remain knowledgeable regarding changes in hardware and software technology
Operate in compliance with federal, state and local statues
Control operations, and KPI’s to ensure standards are at or above both internal and external customer levels
Developed team motivation that resulted in individual team members being multi task orientated, reducing overhead cost while increasing internal and external service levels.
Managing and controlling of inventory, shipping accuracy
Implemented process and procedures for "Best Practices"
Develop suitable programs to maintain company standards, maintenance, housekeeping, quality and safety of equipment and facilities in a manner that assures most efficient operation
Skills
Managing Operations efficiently
Problem Resolution
Budget Management
Cost Control
Coaching and Mentoring
Motivational Leadership
Problem-Solving
Verbal and Written Communication
Staff Hiring and Retention
Performance Tracking and Evaluation
Work Planning and Prioritization
Establish continuous improvements culture
Team building with emphasis on speed of service
Demonstrating KPI strategies with associates and all key personnel
LMS
Experienced in furniture logistics & operations
Skilled and accomplished furniture repair technician
Customer Service
Recruitment and Hiring
Complex Problem Solving
Interests
Hobbies/Activities
, Former member of U.S.A hockey from 1980 – 2003; participating throughout the Los Angeles, Orange county, South Bay and San Diego areas.
Private Coach, volunteer and hockey instructor at the Boys & Girls Club, Wayne Gretzky hockey center facilities, Whittier and Brea Hockey clubs.
Languages
Bi-Lingual. (Spanish, as a 2nd language)
Timeline
Deli MIT
WinCo Foods
11.2022 - Current
DC Department Manager II
Bobs Discount Furniture
12.2017 - 10.2022
Service Repair Technician/Warehouse Supply Specialist