Francisco Guillem
Queens ,NY
Summary
Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
19
19
years of professional experience
Work History
Restaurant Waiter
Junior's Restaurant
01.2022 - 03.2023
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Exhibited expert knowledge of alcoholic beverage service standards, laws and regulations.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Captain Waiter
Royal Caribbean International
01.2004 - 05.2021
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Conducted interactive server training exercises that included Type and Type service scenarios.
- Trained and managed dining room staff with diverse service backgrounds.
Captain Waiter
Hotel Barcelo
02.2018 - 01.2019
- Completed restaurant opening and closing functions that included POS report generation.
- Exhibited expert knowledge of alcoholic beverage service standards, laws and regulations.
Education
Bachelor Of Administrative Studies - Business Administration
01.2004
Skills
Ability to speak 5 language such as
English, Español, French, Italian and Portuguese
Basic computer knowledge
Ability to communicate with different nationality
- Banquet Coordination
- Alcohol Ordering
- Hospitality Management
- Sales Goals
- Food Hygiene
- Allergy Management
- Guest Relations
- Customer Preferences
- Dietary Restrictions
- Professional Relationships
- Multitasking Abilities
Timeline
Restaurant Waiter - Junior's Restaurant
01.2022 - 03.2023
Captain Waiter - Hotel Barcelo
02.2018 - 01.2019
Captain Waiter - Royal Caribbean International
01.2004 - 05.2021
UASD Universidad Autónoma of Santo - Bachelor Of Administrative Studies, Business Administration
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