Francisco Henriquez
Boston,MA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated Hospitality professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Food runner/hospitality position. Ready to help team achieve company goals.
Overview
21
21
years of professional experience
Work History
B&G Oysters
Barbara Lynch Collective
550 Tremont Street Boston , Massachusetts
03.2022 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
Luce Restaurant Italian Food
Scoot Jones
1 Shepperd Street Cambridge , Massachusetts
09.2018 - 02.2020
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Increased sales significantly by upselling higher-end products to customers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Checked identification for minimum age for sale of alcoholic beverages.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Answered customers' questions, recommended items and recorded order information.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Hospitality /Busser/ Food Runner /Crew Trainer
Number 9 Park St Fine Dining/ Barbara Lynch Gruppo
Boston, MA
07.1998 - 10.2017
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Cleared tables immediately after guests left in preparation for next party.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Answered questions from restaurant patrons regarding menu items.
- Organized and replenished supplies at food stations to optimize team performance.
- Assisted servers with table settings and beverage refills to support high-volume shifts.
- Sanitized tables and followed proper cleaning methods to avoid food borne illnesses.
- Cultivated warm relationships with regular customers.
- Maintained kitchen productivity, guaranteeing timely preparation and serving of dishes in alignment with customer specifications.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Enhanced dining room operations by removing empty dishes, glassware and silverware to shorten bussing times.
- Selected food items from serving or storage areas and placed in dishes, on serving trays or in takeout bags
- Refilled condiments on each table between guests or during slow periods.
- Backed up dishwashing staff by cleaning dishes, glasses and cutlery during busy periods.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Checked buffet regularly to handle restocking and cleaning needs..
Education
High School Diploma -
Jose Cellicio Del Valle
High School11.1989
Skills
- Vocational Automotive Trade School
- Farmer /Rancher
- Agriculture
- Pesticides and Regulation
- Animal/Stock Vaccination
Reading, Music, Community Faith volunteer. D
lot of spiritual books Including Teological reading , Music all Types, poetry, Tennis , Walking, Hiking , Help in Food Distribution To my Community
Languages
English
Full Professional
Spanish
Native or Bilingual
Italian
Professional Working
Portuguese
Limited Working
Timeline
B&G Oysters
Barbara Lynch Collective
03.2022 - Current
Luce Restaurant Italian Food
Scoot Jones
09.2018 - 02.2020
Hospitality /Busser/ Food Runner /Crew Trainer
Number 9 Park St Fine Dining/ Barbara Lynch Gruppo
07.1998 - 10.2017
High School Diploma -
Jose Cellicio Del Valle
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