Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Francisco Hernandez

Orlando,FL

Summary

Personable and dedicated Customer Service Representative with extensive experience in sales industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

19
19
years of professional experience

Work History

Sales Support Specialist

Spectrum
Orlando, FL
01.2016 - 09.2023
  • Provide friendly customer service to clients with technical issues.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • De-escalated irate customers with communication skills and sales expertise.
  • Resolved order issues by consulting with appropriate departments.
  • Configured routers, modems, access points, and other networking devices.

Communication Specialist in the Army Reserves

U.S. Army
Fort Sill, OK
01.2005 - 01.2018
  • Being able to provide telecommunications in a combat environment.
  • Maintained professionality and efficiency while working closely with leadership.
  • Reviewed all outgoing communications prior to release for accuracy and consistency.
  • Responded promptly to inquiries from customers via email or telephone calls.

Pharmacy Technicians

CVS
Kissimmee, FL
01.2012 - 01.2014
  • Dispense medicine to patients, provide dosage instructions and filling subscriptions.
  • Maintained proper storage and security conditions for drugs.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Managed filing of prescriptions, both electronically and manually.
  • Provided customer service to patients by answering questions about medications and health-related topics.
  • Answered telephones to respond to questions or requests.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.

Education

Multiple Courses in Leadership Development -

U.S. Army
01.2018

A.A.Degree/ Information Technology -

Valencia College
01.2017

Poinciana High School
01.2008

Skills

  • Call Center Operations
  • Fluent in Spanish / English
  • Complaint Resolution
  • Team Member Motivation
  • Attention to Detail
  • Technical Support

Languages

Spanish
Professional

Timeline

Sales Support Specialist

Spectrum
01.2016 - 09.2023

Pharmacy Technicians

CVS
01.2012 - 01.2014

Communication Specialist in the Army Reserves

U.S. Army
01.2005 - 01.2018

Multiple Courses in Leadership Development -

U.S. Army

A.A.Degree/ Information Technology -

Valencia College

Poinciana High School

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Francisco Hernandez