Francisco Hernandez
La Habra,CA
Summary
Personable Client Service Representative with 4 years of experience assisting customers with questions, processing transactions and handling clerical and administrative duties. Punctual and hardworking professional commended for high level of accountability and accuracy. Equipped with strong knowledge of financial and security regulations impacting bank operations.
Overview
7
7
years of professional experience
Work History
Client Service Representative/Teller
Bank of America
Fullerton, CA
02.2019 - Current
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Supported clients by handling service requests, answering questions and acting as consistent resource.
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
- Performed transactional, operational and customer support tasks through knowledge of bank procedures and products.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
Lead Production Specialist
Lamcor Group
Fullerton, CA
11.2016 - 01.2019
- Highly trained and knowledgeable worker that co-workers and customers can depend on to produce quality projects.
- Asses quality of work produced on a daily basis to ensure it meets client expectations
- Have clear communication with other leaders and team members to ensure expectations are met
- Communicate well with others to complete projects in a timely manner
- Prioritize customer satisfaction
- Follow-up and provide solutions to escalations
Education
Bachelor of Arts - Business Administration and Management
California State University, Fullerton
05.2022
Skills
- Seal of Biliteracy award in spanish and english
- Able to multitask in a fast paced environment
- Excellent attention to detail
- Adaptable to changing environments
- Reliable
- Strong work ethic
- Administrative Abilities
- Financial Planning
- Verbal Communication
- Debt Management
Related Coursework
- Management of Service Organizations
- Quality Management
- Strategic Management
- Financial Management
Timeline
Client Service Representative/Teller
Bank of America
02.2019 - Current
Lead Production Specialist
Lamcor Group
11.2016 - 01.2019
Bachelor of Arts - Business Administration and Management
California State University, Fullerton
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