Summary
Overview
Work History
Skills
Languages
Timeline
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Francisco Hernandez

Las Vegas,NV

Summary

Skilled in customer service and problem-solving, I've excelled in roles at Choice Hotels and Classic Floors, enhancing guest experiences and delivering high-quality tile installations. Fluent in English and Spanish, I leverage teamwork and data entry skills to exceed expectations, demonstrating a commitment to excellence and a knack for fostering positive client relationships.

Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.

Overview

8
8
years of professional experience

Work History

Front Desk Agent

Choice Hotels
01.2024 - Current
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Maintained clean and organized front desk areas to uphold polished company image.

Tile Layer

Classic Floors
04.2017 - 01.2024
  • Effectively communicated with clients throughout the installation process, addressing any concerns or questions they had.
  • Exceeded customer expectations by delivering aesthetically pleasing tile installations that met their design preferences.
  • Delivered high-quality results by meticulously measuring, cutting, and laying tiles according to project specifications.
  • Provided clients with valuable advice on proper tile maintenance and care, promoting the longevity of their investments.
  • Maintained safe, clean and organized work environment.
  • Installed tile flooring in residential homes and commercial buildings.

Skills

  • Customer service
  • Problem-solving skills
  • Credit and cash payments
  • Listening skills
  • Front office support
  • Fluent in english and spanish
  • Teamwork and collaboration
  • Data entry

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Front Desk Agent

Choice Hotels
01.2024 - Current

Tile Layer

Classic Floors
04.2017 - 01.2024
Francisco Hernandez