Francisco Hernandez
Lawrenceville,GA
Summary
Diligent with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets. Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Highly experienced known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
4
4
years of professional experience
Work History
Pro Account Sales Associate
Lowes
05.2025 - Current
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Offered exceptional after-sales support to customers, handling inquiries promptly while going above-and-beyond to ensure complete satisfaction.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Sales Associate Specialist
ATL Addictions
12.2023 - Current
- Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
- Stayed up-to-date on industry trends and competitor activities, adjusting sales tactics accordingly for continued success.
- Maximized customer satisfaction with personalized service, addressing concerns promptly and professionally.
- Increased sales revenue by building strong customer relationships and providing tailored product recommendations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Performed cash, card, and check transactions to complete customer purchases.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Sales Associate, Gun Bar
Academy Sports and Outdoors
09.2023 - 04.2025
- Contributed to team sales goals by consistently meeting or exceeding personal targets.
- Handled customer inquiries professionally, resolving issues promptly to maintain positive relationships.
- Boosted average transaction value by offering relevant accessories and add-ons during the sales process.
- Organized promotional events at the Gun Bar, attracting new clientele and boosting revenue growth.
- Increased sales by proactively engaging customers and showcasing firearm features.
- Educated first-time buyers on firearm handling techniques, promoting responsible ownership practices.
- Maintained knowledge of, employed and enforced best practices for safe handling of firearms and accessories.
- Processed as many as [Number] background checks daily using both [Software] and traditional NICS phone-in checks.
- Assisted customers with purchasing decisions by providing relevant product and regulatory information.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Warehouse Forklift Operator Warehouse Associate
Best Buy
08.2023 - 10.2023
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Optimized warehouse space utilization by effectively stacking pallets using a forklift, maximizing storage capacity without sacrificing accessibility or safety.
- Ensured timely deliveries by efficiently loading and unloading trucks with the use of forklifts.
- Maintained an organized warehouse by systematically arranging products using a forklift according to company guidelines.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Improved overall warehouse cleanliness, routinely clearing debris from aisles with the use of attachments on the forklift.
- Transported stowed product inventory to various locations throughout unit, labeling and replenishing inventory items, making boxes and loading and unloading trailers to keep stock in proper condition.
- Packed items into appropriate containers for shipment.
Sales Associate Specialist
Bass Pro Shops Outdoor World
04.2021 - 05.2023
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
- Greeted customers and helped with product questions, selections, and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered questions about store policies and addressed customer concerns.
- Contributed to a positive work environment by collaborating with team members and offering support when needed.
- Skillfully navigated challenging situations with customers, resolving issues swiftly and professionally to maintain brand reputation.
- Assisted management in developing marketing strategies that effectively showcased products and promotions.
- Helped customers complete purchases, locate items, and join reward programs.
Records Specialist
International Pediatric Clinic
09.2022 - 01.2023
- Scanned paper records to transfer to digital filing systems.
- Safeguarded sensitive information from unauthorized access using encryption technologies and strict adherence to confidentiality policies.
- Ensured accurate recordkeeping by regularly auditing and updating database information.
- Improved customer service response times by efficiently locating and providing requested documentation when needed.
- Provided ongoing training to staff on proper document handling, storage, and disposal procedures, fostering a culture of records management excellence.
- Served as a subject matter expert within the organization, providing guidance and support to colleagues across departments on all aspects of records management best practices.
- Maintained and updated records through dedicated digital database.
- Developed an efficient archival system, allowing for easy location and retrieval of historical records as needed.
- Received records approval from individuals mentioned in filing system for transfer or release.
- Coordinated large-scale file migrations during office relocations or expansions while minimizing disruptions to daily operations.
- Managed both physical and electronic files effectively, ensuring seamless integration between formats for ease of access across departments.
- Maintained accuracy of records by verifying accuracy of data in records.
- Updated records with new information.
Education
Bachelor of Science - Criminal Justice
Georgia Gwinnett College
Lawrenceville, GA05-2026
Norcross High School
Norcross, GA05-2021
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
- Client service
- Store opening and closing
- Customer needs assessment
- Able to work in a fast-paced environment
- Call center experience
- Computer proficiency
- Microsoft Excel
- Client relations
- Call center operations
- Paperwork processing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Professional Working
Timeline
Pro Account Sales Associate
Lowes
05.2025 - Current
Sales Associate Specialist
ATL Addictions
12.2023 - Current
Sales Associate, Gun Bar
Academy Sports and Outdoors
09.2023 - 04.2025
Warehouse Forklift Operator Warehouse Associate
Best Buy
08.2023 - 10.2023
Records Specialist
International Pediatric Clinic
09.2022 - 01.2023
Sales Associate Specialist
Bass Pro Shops Outdoor World
04.2021 - 05.2023
Bachelor of Science - Criminal Justice
Georgia Gwinnett College
Norcross High School
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