Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Francisco Hidalgo

Hales corners,WI

Summary

Bilingual Community Manager with proven leadership qualities, known for excellent communication and organizational skills. Successfully managed day-to-day operations, ensuring tenant satisfaction and compliance with regulations.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Community Manager

The Germania Historic
Milwaukee, Wisconsin
03.2025 - 08.2025
  • Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
  • Responded to customer inquiries in a timely manner.
  • Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
  • Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals, and handling move-outs.
  • Oversaw repairs and enhancements by working closely with maintenance staff.
  • Monitored lease and renewal rental rates with leadership recommendations for change implementation.
  • Recommended property improvements based on detailed evaluations of current property conditions.
  • Updated resident accounts with latest personal information and recent payments.
  • Educated community members on products, services, and initiatives.
  • Managed day-to-day activities involving tenants, subcontractors and property management.
  • Compiled and conveyed operational and financial data to regional manager.
  • Met with clients to negotiate management and service contracts.

Community Manager

Prospect Management
04.2023 - 10.2024
  • Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
  • Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Conducted regular inspections to identify needed improvements and maintain highest standards.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Kept properties in compliance with local, state, and federal regulations.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Investigating and resolving issues
  • Mediating disputes and conflicts between neighbors in the community.
  • Maintaining common areas.
  • Collecting association fees from residents and ensuring that payments are processed promptly.
  • Overseeing any work carried out in the community, including dealing with third party contractors, hiring and managing them.
  • Prepared community annual budget utilizing previous years comparison.
  • Assist board members and educating them on making decisions

Community Manager

Spaulding Group
05.2022 - 03.2023
  • Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
  • Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Conducted regular inspections to identify needed improvements and maintain highest standards.
  • Responsible to oversee 200-unit apartment complex
  • Conduct moves in and move out inspections.
  • Hire Vendors to complete unit turn
  • Ensure all administrative paperwork is accurate, complete, and submitted on a timely basis.
  • Work closely with Housing Authority.
  • Screen and approve and/or deny rental applications. − Oversee all maintenance crew and assign work orders.
  • Assist with overnight emergencies − Work with attorneys and process evictions
  • Process rents and bank deposits.
  • Ensure all administrative paperwork is accurate, complete, and submitted on a timely basis.
  • Ensure distribution of all company or community issued notices (i.e., bad weather, emergency, etc.).
  • Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
  • Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
  • Facilitated open dialogue among community members by moderating discussions and addressing concerns in a timely manner.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Monitored community activities and maintained compliance with relevant laws, regulations and codes.

Property Manager

Renu Management
08.2019 - 04.2022
  • Responsible to oversee over 500 properties portfolio
  • Maintain all properties and assist with all maintenance needs.
  • Oversee all Investors Rehab properties.
  • Hire and train Contractors to comply with City Code and company expectations.
  • Work closely with accounting on processing all vendors invoices, maintenance expenses and investors’ money transfers.
  • Communicate with private owners as well as investors regarding all property needs.
  • Conduct yearly and bi-yearly property inspections and report to owner and investors.
  • Inspect and approve all vendors rehabs completion to comply with City safety codes.
  • Conduct Move In inspections and train residents on how to have a better and safer way to use property and avoid future maintenance issues.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Work closely with the Assessor’s Office to appraise and/or value real and personal property at fair market value for tax purposes.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Follow up City inspectors’ inspections and assign proper vendor or contractor to make property corrections according to City building code.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.

Property Manager

Barker Management Inc. / The Monfric Group
01.2012 - 06.2019
  • Oversee, train staff and assist multiple properties with Re-Habilitation
  • Demonstrate ability to understand financial goals, operate asset in owners' best interest in accordance with Policies & Procedures Manual
  • Maintain accurate records of all community transactions and submit on timely basis (i.e., rent rolls, delinquency reports, move-in/move-outs, etc.)
  • Process all rents and late fees/check charges are collected posted and deposited in a timely manner
  • Generate necessary legal action documents and process in accordance with State and Company guidelines
  • Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations and certificates of insurance
  • Ensure that A/P invoices are submitted to the corporate office for payment, handle petty cash and all funds
  • Ensure property is rented to fullest capacity
  • Confirm all leases and corresponding paperwork are completed and input to software System accurately and on a timely basis
  • Ensure current resident files are properly maintained
  • Ensure all administrative paperwork is accurate, complete and submitted on a timely basis
  • Lead emergency team for community
  • Ensure proper response and handling of all community emergencies with staff, residents, buildings, etc
  • Within company guidelines to minimize liabilities (i.e., criminal activity on community, employee/resident injuries, fires, floods, freezes, etc.)
  • Deal with resident concerns and requests on timely basis to ensure resident satisfaction with management
  • Develop and/or implement resident retention programs (i.e., resident functions, special promotions, monthly newsletters, etc.)
  • Ensure distribution of all company or community-issued notices (i.e., bad weather, emergency, etc.)
  • Train and maintain property in compliance with the Americans with Disability Act
  • As well as HUD regulations in order to pass annual REAC inspections as well as M.O.R
  • Company Safety committee associate
  • Oversaw capital improvement projects, coordinating with contractors to ensure timely completion within budget constraints.
  • Ensured timely rent collection and minimized delinquencies with effective communication and follow-up procedures.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.

Collector

NK Financing Corp.
02.2009 - 07.2011
  • Responsible for collecting on delinquent accounts in 30 to 120 days past due, skip trace and perform field chase along with repossessing vehicle when needed
  • Resolve all collection issues including coordinating transportation for all vehicles to the auction and dealers
  • Process and update new or existing insurance claims
  • Maintain collection and insurance department in compliance
  • Prepare and provide monthly collections reports to the Vice President of the Company

Collector

Challenge Financial
05.2007 - 01.2009
  • Collect accounts over 90 days delinquent, skip trace, contact and locate customers to educate on contract and default status
  • Make proper documentation and follow FDCPA procedures at all times
  • Resolve debtor issues, negotiate payment arrangements, locate collateral and assign for reposition as needed
  • Verify employment and other information on file account status to credit bureaus

Collector

Lobel Financial
05.2005 - 05.2007
  • Responsible for collecting between 30-60 day past due accounts and skip trace to locate debtor as well as collateral
  • Input proper documents on file to organize reposition in a timely manner
  • Perform collection calls to make proper arrangements to comply with sign contract
  • Maintain portfolio in compliance to company weekly and monthly goal

Collector

Westlake Financial
02.2003 - 03.2005
  • Communicate with debtor regarding past due balance along with establishing and maintaining a positive relationship with the customer
  • Perform over 150 calls per day, skip trace and collect accounts over 60 days delinquent
  • Coordinate and reposition orders in a timely manner
  • Verify and update income and credit information on customer's file
  • Maintain portfolio in compliance to meet company's weekly and monthly goal

Store/Collections Manager

Don Roberto Jewelers
04.1997 - 01.2003
  • Exceed and achieve massive sales and collection quotas and continuously motivate staff
  • Recruit, hire, interview, train, evaluate and terminate staff
  • Process, underwrite, and approve credit applications also negotiate payments
  • Control security regarding keys, alarms, inventory, and safety
  • Provide excellent customer service while following company policy at all times
  • Operate the collection department including filling small claims and monitor store production
  • Improved overall collections efficiency by implementing strategic collection plans and processes.
  • Reviewed, researched, and corrected discrepancies and customer concerns.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Established procedures for collection of past due amounts.
  • Reduced delinquency rates with proactive account monitoring and timely communication.

Education

Fair Housing Training -

Los Angeles, Ca
12.2017

Certified Professional of Occupancy - Housing

NAHMA
Los Angeles, Ca
10.2016

General Education -

Abram Friedman Occupational Center
Los Angeles, Ca
02.2012

Bellflower High School -

Bellflower, Ca
03.1997

Skills

  • Real Page software skills (Onesite)
  • EIV System knowledge
  • Bilingual: fluent in speaking, reading and writing Spanish and English
  • Ability to Prioritize Projects
  • Good Communication Skills
  • Proven Leadership Qualities
  • Type 40 Wpm and Proficient 10 Key
  • Organized and Dependable
  • Excellent Multitasking skills
  • Computer Literate; MS-Word, Excel, Outlook, and Skip trace systems

Certification

NAHMA Certified CPO

Timeline

Community Manager

The Germania Historic
03.2025 - 08.2025

Community Manager

Prospect Management
04.2023 - 10.2024

Community Manager

Spaulding Group
05.2022 - 03.2023

Property Manager

Renu Management
08.2019 - 04.2022

Property Manager

Barker Management Inc. / The Monfric Group
01.2012 - 06.2019

Collector

NK Financing Corp.
02.2009 - 07.2011

Collector

Challenge Financial
05.2007 - 01.2009

Collector

Lobel Financial
05.2005 - 05.2007

Collector

Westlake Financial
02.2003 - 03.2005

Store/Collections Manager

Don Roberto Jewelers
04.1997 - 01.2003

Fair Housing Training -

Certified Professional of Occupancy - Housing

NAHMA

General Education -

Abram Friedman Occupational Center

Bellflower High School -

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