Summary
Overview
Work History
Education
Skills
Timeline
Generic

FRANCISCO JARILLO

Carson,California

Summary

Dynamic and results-driven technician with extensive experience at So Cal Gas, excelling in home appliance repairs and problem diagnosis. Proven leadership in training teams and enhancing customer satisfaction through effective communication and organizational skills. Proficient in multimeter usage, ensuring safe and reliable service while consistently meeting customer needs.

Overview

12
12
years of professional experience

Work History

ETR

So Cal Gas
Compton, CA
06.2021 - Current
  • At So Cal Gas ETRs ( Energy Technician Residential) we are trained to provide safe and reliable gas appliances to customers' homes. With that comes a lot of safety procedures and policies that we follow in order to keep our customers safe. We run service calls such as Carbon Monoxide orders, structure fires and gas leak orders. We determine what the problem is and fix any gas leaks that we're able to repair the same day. We verify that the appliance would be safe for the customer to use such as flame characteristics and venting. Once we confirm that appliance is safe to use we offer our repair fees. Giving the customer a piece of mind with our professional services helps the customer feel safe and informed with the kind of work we do. Any leaks that we're not able to fix we make the situation safe and notify the customer so they could hire a qualified professional to make repairs. Once that is done the customer calls us back we make sure no more leaks are present and service all of the customers gas appliances.

SENIOR APPLIANCE TECHNICIAN

Asurion Wireless Services
Carson, CA
04.2020 - 05.2021
  • At Asurion I'm responsible for training any newer techs that don't have much experience and making sure I answer any questions they may have about the repair along with any issues they may run into while being on the field.
  • I'm also responsible for any technical questions any of my co workers may have over the phone that could include troubleshooting any appliance from any make or model over the phone.
  • During my day time I'm also running my R600 sealed systems by contacting my customers showing up with the parts needed and fixing the unit.
  • Any emergency call on sight I'm also going down to the customers home and making sure I take care of the customer regardless the situation.

EBS TECHNICIAN

Electrolux Home Appliances
Carson, CA
09.2018 - 04.2020
  • At Electrolux we contact our customers before heading to their home as we show up we go inside the customers house and diagnose customers appliance that needs service it may be a refrigerator, washer, gas/electric dryer or stoves, dishwashers etc.
  • After our diagnosis are complete we either order our parts on sight or if we have the parts in our truck stock we fix it that same day of service to avoid a secondary trip.
  • The next day we follow up with our customers and make sure the work performed was taking care of the customers needs.
  • We're also responsible for our truck stock inventory and return our not needed parts back to homebase.

DMS TECHNICIAN

LG Electronics Inc
Long Beach, California
06.2015 - 09.2018
  • At LG we go out to the customers home and diagnose all the LG major appliances from refrigerators, air conditioners, washers, gas dryers and dishwashers.
  • If we are unable to find the problem we contact our techline and troubleshoot over the phone with our multimeter ready to go.
  • After we find the issue if we have the part we replace only the necessary parts if we don't then we order the correct part needed and reschedule the customer to their best availability.
  • After the repairs we always follow up with our customers and make sure the unit is working up to factory standards.
  • We also do sealed systems repairs on refrigerators and air conditioners we recover the system pressurize the system for any leaks if we find any leaks we replace the defective evaporator or even the compressor.
  • After that we vacuum the system to 500 microns and charge the unit up based on factory standards.

FIELD SERVICES SUPERVISOR

Black Friday Outlet
Ontario, CA
10.2013 - 05.2015
  • At Black Friday I was the supervisor of technicians making sure that they complete our goals inside the warehouse.
  • I was ordering any necessary parts they needed and keeping track of them making sure they were going to arrive on time so we could fix the appliance and taking it out to the showroom for the sales team to sale.
  • I was also responsible for contacting any customers that needed service and setting up our technicians with the appropriate parts for them to take when going on the service call.
  • Any customer that was escalated we would take care of them right away and I had the service technician follow up with the customer making sure they were happy with our service.

Education

H O M E A P P L I A N C E T E C H N I C I A N -

Hacienda La Puente Adult School
La Puente, CA

H I G H S C H O O L D I P L O M A -

Nogales High School
La Puente, CA

Skills

  • Home appliance repairs/maintenance
  • Problem diagnosis
  • Multimeter usage
  • Strong communication skills
  • Teamwork
  • Multitasking
  • Working under pressure
  • Reading schematics
  • Microsoft Office Word/Excel/Power Point
  • Organizational skills
  • Analytical thinking
  • Oral communication
  • Written communication
  • Team leadership

Timeline

ETR

So Cal Gas
06.2021 - Current

SENIOR APPLIANCE TECHNICIAN

Asurion Wireless Services
04.2020 - 05.2021

EBS TECHNICIAN

Electrolux Home Appliances
09.2018 - 04.2020

DMS TECHNICIAN

LG Electronics Inc
06.2015 - 09.2018

FIELD SERVICES SUPERVISOR

Black Friday Outlet
10.2013 - 05.2015

H O M E A P P L I A N C E T E C H N I C I A N -

Hacienda La Puente Adult School

H I G H S C H O O L D I P L O M A -

Nogales High School

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