Giselle Villa
Las Vegas,NV
Summary
Accomplished Underwriter and Personal Banker at Wells Fargo, adept in analyzing data and fostering customer relationships. Demonstrated expertise in underwriting guidelines and risk assessment, enhancing process efficiencies and customer satisfaction. Proven track record in developing trust with clients and contributing to significant business growth through strategic financial solutions.
Overview
11
11
years of professional experience
Work History
Underwriter
Wells Fargo
10.2020 - 11.2024
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
- Made approval and denial recommendations by determining accurate risk levels.
- Contributed to ongoing improvements in underwriting procedures by participating in team meetings and providing insightful suggestions for process enhancements.
Personal Banker
Wells Fargo
03.2014 - 10.2020
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
Education
Dental Hygiene
CSN
Las Vegas, NVSkills
- Underwriting guidelines
- Analyzing data
- Documentation review
- Risk assessment
- Customer relationship development
- Call center customer service
- Customer satisfaction
Accomplishments
- Trained 10 underwriting interns and trainees.
- Processed over 200 applications daily.
- Improved policies and procedures, reducing underwriting losses .
- Achieved monthly audits with over 95% by working with accuracy and efficiency.
Languages
Spanish
Native or Bilingual
Timeline
Underwriter
Wells Fargo
10.2020 - 11.2024
Personal Banker
Wells Fargo
03.2014 - 10.2020
Dental Hygiene
CSN
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