Francisco J Baez
Lathrop,California
Summary
Dynamic and results-oriented professional with a proven track record at Pactiv, excelling in fast-paced environments through exceptional teamwork, problem-solving, and computer skills. Enhanced customer loyalty and streamlined software development processes, demonstrating a commitment to continuous improvement and operational excellence. Renowned for a friendly, positive attitude and a dependable, responsible approach to achieving significant outcomes.
Overview
27
27
years of professional experience
Work History
Offbearer
Pactiv
04.2015 - 08.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Customer Service and Inventory
Magic Beauty Salon
03.2021 - 04.2023
- Provided exceptional support for customers, leading to increased loyalty and repeat business.
- Handled escalated customer complaints professionally, working towards mutually agreeable resolutions while preserving the company''s reputation.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns in a timely manner.
- Supported management in decision-making processes by providing detailed reports on operational activities and performance outcomes.
- Optimized data access and storage to improve performance of analytics systems.
- Developed and maintained data warehouses and data marts to support business operations.
Computer Programmer Analyst
Juveniles Institution Administration
01.1998 - 08.2014
- Created databases, data entry systems, web forms, and other applications for diverse uses.
- Streamlined software development processes by implementing agile methodologies, resulting in increased efficiency and faster delivery times.
- Championed code refactoring initiatives that led to improved maintainability and scalability of existing applications.
- Incorporated security best practices into all aspects of software development life cycle, safeguarding sensitive data and preventing unauthorized access.
- Created comprehensive technical documentation that facilitated knowledge transfer among team members, promoting collaboration and accurate project estimations.
Education
Bachelor of Science - Computer And Information Systems
Hermosillo Institute of Technology
Hermosillo, Sonora, Mexico06-1994
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Dependable and Responsible
- Multitasking
- Computer Skills
- Organization and Time Management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Developed company webpage.
Languages
Spanish
Native or Bilingual
Timeline
Customer Service and Inventory
Magic Beauty Salon
03.2021 - 04.2023
Offbearer
Pactiv
04.2015 - 08.2024
Computer Programmer Analyst
Juveniles Institution Administration
01.1998 - 08.2014
Bachelor of Science - Computer And Information Systems
Hermosillo Institute of Technology
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