Francisco J. Piñeiro
Hobart,USA
Summary
Results-driven professional with focus on enhancing client engagement and delivering strategic solutions. Proven track record of managing and leading complex projects and fostering strong client and team relationships. Known for strong collaboration skills and ability to adapt to dynamic environments.
Overview
10
10
years of professional experience
Work History
Sr. Engagement Manager
Strategic Education Inc.
03.2022 - Current
- Developed relationships directly with B2B contacts to drive engagement.
- Effective storyteller, with strong presentation skills, successfully articulating SEI’s value proposition, overcoming objections, and building trust and credibility to influence decision makers and secure business.
- Mentored team members, hosted training sessions, fostering professional development and growth within the organization.
- Coordinated and executed employee-facing outreach events to generate student leads and B2B contacts.
- Built a culture of collaboration among team members encouraging open communication and sharing ideas ultimately improving overall performance.
- Developed and managed a network of high quality and executive contacts.
- Presented detailed progress reports to management, highlighting key achievements and outlining recommendations for future success.
- Met and exceeded assigned responsibilities of role.
- Provided regular, critical assessments to leadership team including insights and proposed solutions to role and organizational challenges.
- Practiced regular collaboration across the broader team to ensure alignment with strategic objectives and adoption of best practices.
- Proactively took on special projects, leadership responsibilities and provided value for areas outside of my direct core responsibilities.
Co-Founder & Sub-executive Director
Puerto Rico Cambia Inc.
11.2014 - Current
- Established foundational processes for business operations.
- Led and coordinated community service events
- Hosted fundraisers.
- Led disaster Relief Projects
- Motivated and recruited volunteers.
- Managed payroll
- Oversaw sponsorship sales and partnership acquisitions.
- Board of Directors- Properly conducted meetings with stakeholders and investors.
- Secured lucrative partnerships by establishing strong relationships with key industry players.
Account Manager
Strategic Education Inc.
10.2020 - 03.2022
- Supported several accounts: CVSH, T-Mobile, Best Buy
- Served as the lead point of contact for key contacts and decision-makers.
- Built and maintained strong, long-lasting client relationships.
- Directly drove continuous YOY growth for accounts.
- Discovered new opportunities within accounts to continue expanding our team’s outreach to potential students and B2B contacts.
- Combined leadership, management, and interpersonal skills to create a collaborative team culture.
- Took on additional responsibilities to support other teams and accounts.
- Helped train and mentor new account managers.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Accounts Manager & Marketing Analyst
Jimmy Thordsen Inc.
08.2019 - 06.2020
- Supervised & Coordinated Promotional Events for: T-Mobile, Bristol-Myers Squibb, DDB Latina.
- Hired and trained promoters.
- Submitted expense reports, quotes and payroll
- Created and managed social media pages and website.
- Analyzed marketing efforts, created new promotional programs and project management.
- Developed client relationships.
- Increased account profitability by identifying areas for cost reduction without sacrificing quality or service levels.
- Strengthened relationships with key clients, leading to increased repeat business.
- Managed a diverse portfolio of accounts, demonstrating adaptability across various industries and client needs.
Student Success Coach & Admissions Officer
Strayer University
01.2018 - 10.2019
- Recruited new students and supported existing student population.
- Supported continuing students and assisted with financial aid and registration.
- Resolved student issues.
- Participated and led weekly meetings with team.
- Made 80+ phone calls a day (Inbound & Outbound).
- Hired and trained new employees.
- Serviced a student population of 800+.
- Improved student success rates by implementing personalized coaching strategies and goal-setting techniques.
- Provided exceptional customer service to prospective students, answering inquiries via phone or email promptly and professionally.
Campaign Manager
Principal Marketing
06.2017 - 01.2018
- Conducted interviews, trained employees and recruited.
- Developed and trained individuals through one on one mentorship.
- Territory management of a group of 8-12 people.
- Drove revenue based on company utilized systems.
- Executed meetings based on marketing techniques and management training.
- Practiced sales and marketing techniques, specialized in in-store shopper marketing techniques
International Admissions Counselor
St. Joseph’s College
07.2016 - 06.2017
- Represented college in college fairs.
- Obtained prospective student leads and drove admissions.
- Guided and assist students through the proper application process and financial aid.
- Specifically, supported and recruited bilingual international students.
Education
MBA - Digital Entrepreneurship
Strayer University
01.2019
Bachelor of Science - Business Administration And Management
St. Joseph's College
Rensselaer, IN01.2017
Skills
- Customer satisfaction
- Training and mentoring
- Data-driven decision making
- Organizational development
- Cultural awareness
- Industry expertise
- Strategic thinking
- Engagement strategy
- Teamwork and collaboration
- Excellent communication
- Team leadership
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sr. Engagement Manager
Strategic Education Inc.
03.2022 - Current
Account Manager
Strategic Education Inc.
10.2020 - 03.2022
Accounts Manager & Marketing Analyst
Jimmy Thordsen Inc.
08.2019 - 06.2020
Student Success Coach & Admissions Officer
Strayer University
01.2018 - 10.2019
Campaign Manager
Principal Marketing
06.2017 - 01.2018
International Admissions Counselor
St. Joseph’s College
07.2016 - 06.2017
Co-Founder & Sub-executive Director
Puerto Rico Cambia Inc.
11.2014 - Current
MBA - Digital Entrepreneurship
Strayer University
Bachelor of Science - Business Administration And Management
St. Joseph's College
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