Francisco J. Villa
San Diego
Overview
9
9
years of professional experience
1
1
Certification
Work History
Call Center Supervisor
BIG BRAND TIRES & SERVICE
Moorpark
02.2022 - Current
- Answering phones and responding to customer inquiries and complaints
- Setting Appointments
- Identifying, escalating priority issues, and reporting to the high-level management.
- Directed inbound calls to suitable departments.
- Oversaw daily tasks and performance of over 15 agents.
- Monitored and documented KPI data regularly.
- Processed hundreds of customer inquiries regularly.
- Managing administration, communicating, and coordinating with other departments.
- Conducted performance reviews of call center staff and documented results.
- Monitored call recordings to identify areas for improvement and compliance with protocols.
- Coordinated with IT department to troubleshoot and resolve technical issues impacting call center operations.
- Collaborated with other departments to develop solutions for customer needs.
- Supported sales team members to drive growth and development.
- Identified areas where additional training was needed among existing staff members.
Warehouse Manager
ELECTRIC CLOUD LLC
Simi Valley
06.2020 - 12.2020
- Coordinate and control manufacturing
- Maintain sight of weekly and daily goals
- Quality control
- Organize products
- Shipping and delivery
- Communicate problems to senior management
- Evaluate machinery being used
- Complete ingredient orders
- Inventory management
AutoZone Delivery Driver
AUTOZONE INC
Simi Valley
02.2019 - 06.2020
- Invoice Management
- Auto Parts Delivery
- Commercial Returns
- Commercial Account Payments
- Customer Service Representative
- Telecommunication with Commercial Shops
- Register Audits
- Computer Troubleshooting
- Place new merchandise on display
Cook/Dishwasher
VINTAGE GROCERS
Thousand Oaks
06.2018 - 08.2018
- Food prep and cooking
- Accept payment from customers and make change as necessary
- Request and record customer orders, and compute bills using cash registers, multi-counting machines, or pencil and paper
- Clean and organize eating, service, and kitchen areas
Grocery
TARGET
Moorpark
06.2017 - 01.2018
- Answer customers' questions about merchandise and advise customers on merchandise selection
- Take inventory or examine merchandise to identify items to be reordered or replenished
- Stock shelves, racks, cases, bins, and tables with new or transferred merchandise
- Receive, open, unpack and issue sales floor merchandise
- Clean display cases, shelves, and aisles
- Requisition merchandise from supplier based on available space, merchandise on hand, customer demand, or advertised specials
Porter
1ST AUTO GROUP
Simi Valley
01.2016 - 06.2016
- Inspect parts, equipment, or vehicles for cleanliness, damage, and compliance with standards or regulations
- Drive vehicles to or from workshops or customers' workplaces or homes
- Turn valves or handles on equipment to regulate pressure or flow of water, air, steam, or abrasives from sprayer nozzles
Education
Computer Network Systems Engineering - Network and Communications Management
MOORPARK COLLEGE
Moorpark, CA12.2019
Skills
- Bilingual Proficiency: Spanish & English
- KPI monitoring
- Employee training
- Customer service
- Performance evaluation
- Data analysis
- Communication skills
- Detail-Oriented
- Honest
- Effective Team Contributor
- Quick Adaptation Skills
- Self-Sufficient Problem Solver
- Attentive Communicator
- Proactive Self-Starter
- Skilled in Microsoft Software Applications
- Schedule coordination
Certification
- Network Pro
- Security Pro
- Computer Pro
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Call Center Supervisor
BIG BRAND TIRES & SERVICE
02.2022 - Current
Warehouse Manager
ELECTRIC CLOUD LLC
06.2020 - 12.2020
AutoZone Delivery Driver
AUTOZONE INC
02.2019 - 06.2020
Cook/Dishwasher
VINTAGE GROCERS
06.2018 - 08.2018
Grocery
TARGET
06.2017 - 01.2018
Porter
1ST AUTO GROUP
01.2016 - 06.2016
Computer Network Systems Engineering - Network and Communications Management
MOORPARK COLLEGE
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