Forward-thinking team leader skilled at operating departments efficiently to meet goals, with emphasis on the B2B area. Proactive and hardworking individual focused on continuous operational improvement. Client-focused Business Expert offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.
Overview
24
24
years of professional experience
Work History
Partner Development Manager
Solar Mosaic
05.2022 - Current
Initiate new Business Partnerships and maintain existing relationships to help reach strategic goals.
Identify potential ways for the organization and Partners to achieve mutual goals.
Implement a cohesive Business Development Strategy to identify and advance new opportunities to drive growth, sustainability and Impact.
Lead discussions with Partners , evaluate collaboration engagements and develop new business opportunities.
Stay informed on industry developments and market trends to gain competitive advantage.
Collaborate with colleagues and support staff to maximize team efficiency.
Network with other professionals and organizations to expand contacts and opportunities.
Develop and implement strategies to enhance partner relations.
Market Business Director
Apple INC
05.2014 - 05.2022
Own and manage a defined territory / set of accounts.
Cultivate and retain relationships with our partners through the delivery of personalized service
Develop and maintain key external partner relationships at the Owner, Sales Rep, and Admin levels
Conduct outbound telephone consultations with partners on assigned accounts to educate them on the value of the product.
Conduct train-the-trainer sessions with partners to ensure strong knowledge of the Mosaic Home
Improvement POS application, compliance requirements, and campaigns via conference call and webinars
Support follow up training as required
Ensure complete partner satisfaction by resolving issues in a thoughtful and efficient manner
Provide backup coverage when Regional Sales Manager is out of office
Provide the right solutions and getting products on time to customers.
Fostered strong rapport with clients, vendors and stakeholders through consistent follow-up and communication.
Store Manager /Area
Supervisor
Nutrition S'mart Of Palm Beach
07.2004 - 05.2014
Provide an outstanding experience and support for the
Business Accounts
Build and manage a network of Business Accounts.
Worked with Apple Corporate (California) during a 6
month period to support US, Canada and Mexico
enterprise accounts (Facebook, Google, American
Airlines, Instacart, etc.)
Educated staff on organizational mission and goals to
help employees achieve success
Boosted customer experiences by delivering superior
customer service, issue resolution and merchandising
Provide Custom Online Demos for US, Canada and Mexico
in Spanish for the entire company
Supervised 11 locations in the South Florida Area.
Payroll Processing for 27 employees.
Monthly Profit / Loss reports.
Monthly inventory.
Hiring/Termination of employees as needed.
Supervise and change schedules as needed.
Generated weekly/monthly sales report for headquarters
office
Built successful retail teams by instilling culture of
collaboration and developing daily plans centered on
common group goals
Oversaw continuous floor maintenance and recovery
efforts, keeping displays and shelves customer-ready and
professionally presented
Entered and priced inventory to assist with efficient
restocking
Coordinated merchandising displays, signage and sales
enablement
Trained and oriented associates to maximize team
performance
Personnel supervision.
Payroll Processing for 46 employees.
General Manager
NCB Mc. Donald's INC
01.2000 - 07.2004
Hiring / Discharging employees as needed.
Responsible for profit/loss reports for the location.
Generate PO's for all departments.
Monthly inventory.
Responsible for petty cash, deposits, overage / shortage.
Report to owners with dividends in a quarterly basis.
Generated weekly/monthly sales reports as requested by owners
Weekly reports of petty cash expenses.
Ordering uniforms as needed.
Quarterly equipment inventory.
Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
Managing shift and/or areas without supervision
Generated weekly/monthly sales report for headquarters office
Provided consistent organization for the office in general, assuring that all necessary systems and services were in place to enable the business to run smoothly
Completing all assigned shift paperwork
Be responsible for the shift money and make the correspondent deposit
Drove year-over-year business growth while leading operations, strategic vision and long-range planning
Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives