Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Timeline
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Francisco Lara Arce

La Paz,El Salvador

Summary

Dynamic customer service professional with extensive call center experience, excelling in active listening and problem-solving. Proven track record of enhancing customer satisfaction through tailored solutions and effective communication. Adept at cross-selling strategies and fostering team collaboration, consistently exceeding performance goals in fast-paced environments. Friendly Wireless Team Member adept at providing individualized client services and answering questions on a wide range of topics. Dedicated to excellent customer service and meeting sales goals.

Overview

5
5
years of professional experience

Work History

Retention Customer Service Representative

Support Service Group
El Salvador, El Salvador
03.2025 - Current
  • Provided knowledgeable recommendations for products or services that aligned with individual customer needs, boosting satisfaction levels significantly.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered proactive solutions to common issues faced by customers, reducing the need for further contact and increasing overall satisfaction levels.
  • Developed rapport with customers by actively listening to their needs, resulting in strong relationships and positive feedback.

Appointment Setter

Global Contact Enterprises
El Salvador, El Salvador
10.2024 - 02.2025
  • Set appointments with salespeople and potential customers.
  • Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
  • Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
  • Answered phone calls and answered questions from potential customers.

Telecomunicador

Teleperformance
San Salvador, El Salvador
01.2021 - 05.2023
  • My first year in the call center was spent in the sales department, where I specialized in hotel reservations. I honed my communication and negotiation skills, mastering the art of understanding customer needs and presenting compelling offers. This role taught me the importance of building rapport and delivering exceptional service, laying a solid foundation for my future endeavors.
  • After a year in sales, I transitioned to the customer service department, where I focused on resolving internet connectivity issues. This role demanded patience, problem-solving skills, and a deep understanding of technical jargon. I learned to troubleshoot a wide range of technical difficulties, providing clear and concise solutions to ensure customer satisfaction.
  • Provided excellent customer service at all times
  • Remained punctual and professional at all times
  • Worked as a team player with a positive and enthusiastic spirit
  • Welcomed constructive criticism and turned it into an opportunity to grow and improve
  • Encouraged an excellent attendance and punctuality record
  • Self-motivated, with a strong sense of personal responsibility
  • Worked effectively in fast-paced environments
  • Skilled at working independently and collaboratively in a team environment
  • Self-motivated, with a strong sense of personal responsibility.

Education

Bachelor's Degree - English Language

Universidad Tecnológica De El Salvador
San Salvador, El Salvador
07.2025

Skills

  • Creativity
  • Active listening
  • Call center experience
  • Team collaboration
  • Adaptability under pressure
  • Quick learning
  • Time management
  • Customer service excellence
  • Leadership and decision-making
  • Call center operations
  • Cross-selling strategies

Hobbies and Interests

I enjoy immersing myself in captivating stories through movies, which allow me to explore different cultures, perspectives, and genres. Reading is another passion of mine, as it not only broadens my horizons but also inspires creativity and critical thinking. Listening to podcasts is one of my favorite ways to stay informed and entertained.

Languages

  • Spanish, Bilingual or Proficient (C2)
  • English, Advanced (C1)

Timeline

Retention Customer Service Representative

Support Service Group
03.2025 - Current

Appointment Setter

Global Contact Enterprises
10.2024 - 02.2025

Telecomunicador

Teleperformance
01.2021 - 05.2023

Bachelor's Degree - English Language

Universidad Tecnológica De El Salvador

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