Francisco Lopez
Cypress,CA
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Personable and dedicated Customer Service Representative with extensive experience in Customer Service/Hospitality industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Office Manager
PCC Automotive
Huntington Beach, CA
08.2022 - Current
- In charge of arranging all appointments with the auto body team and customers
- Process payroll every week and track all employee hours and schedule
- Make sure all invoices were distributed to customers and our vendors
- In charge with the task of making sure everything is organized and running smoothly so the business can operate without any problems
- Make employees schedule every week
- Arrange meetings with employees to see how we could be better as a team.
Store Stylist
Banana Republic
Newport Beach, CA
08.2021 - Current
- Provide one-on-one customer service
- Recommend fashionable items and create a look that fits the customer
- Ensure store is set to our standards
- Help with shipment and distribute new collections throughout the store in an aesthetically pleasing manner
- Take care of cash or card transactions at the cashwrap.
Environmental Specialist
Marriott Inc
Irvine, CA
08.2019 - 06.2022
- Made sure that all rooms cleaned that day by the housekeeping staff were inspected and cleaned to our hotel standards
- Given the task to ensure that our public areas were spotless at all times, to make sure the guest had a lasting impression of cleanliness throughout their stay
- Had to be organized and well with time in order to execute the daily task given to me.
Server
NV Night Lounge
Anaheim, CA
01.2021 - 08.2021
- Manage all bottle service transactions and all bottle inventory
- When bottle service needed help with service I assisted them
- Manage all money that is given to the club
- Assist customers with their orders
- Made sure everything was prepared for the bartenders.
Education
High School Diploma -
Cypress High School
Cypress, CA05-2019
Skills
- Exceptional translation and interpretation skills in Spanish
- Operations Management
- Data Entry
- Inventory Control
- Office Management
- Customer Service
- Billing
- Experienced team working skills and ability to work under pressure and a fast pace environment
- Skilled in planning sales strategies and evaluating customer needs
- Experienced with using: Microsoft Excel, Google workspace, PowerPoint, Word
References
- Karinna Jimenez, PCC Automotive, General manager, 714-600-5069
- Dionard Campan, Banana Republic, Manager, 801-404-4841
- Dazia Travers, Marriott, Supervisor, 770-873-3312
Languages
Spanish
Native/ Bilingual
Timeline
Office Manager
PCC Automotive
08.2022 - Current
Store Stylist
Banana Republic
08.2021 - Current
Server
NV Night Lounge
01.2021 - 08.2021
Environmental Specialist
Marriott Inc
08.2019 - 06.2022
High School Diploma -
Cypress High School
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