Francisco Lugo
Chelsea,MA
Summary
Dynamic and reliable professional with a proven track record at Amazon Fresh, adept at merchandise stocking and customer service. Excelled in heavy lifting and fostering positive customer interactions, significantly enhancing team morale and operational efficiency. Skilled in forklift operation, showcasing a commitment to excellence and a willingness to learn.
Overview
4
4
years of professional experience
Work History
Stocker
Yell-O-Glow
01.2024 - 04.2024
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Maintained effective team member communication.
- Stocked designated items on shelves, end caps and displays.
- Assisted customers to personal vehicles with orders.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Interacted with guests in friendly and knowledgeable way.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
Picker & Packer
Amazon Fresh
09.2021 - 10.2021
- Minimized product returns due to incorrect shipments by double-checking packed items against order specifications prior to dispatching parcels.
- Facilitated seamless order fulfillment with proper preparation of shipping documents, including invoices, packing slips, and waybills.
- Ensured timely shipment of products by prioritizing urgent orders and coordinating with warehouse team members.
- Improved team morale by consistently displaying a positive attitude and willingness to assist coworkers in completing tasks as needed.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Oil Changer
Lightning Lube
01.2021 - 05.2021
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Collaborated with fellow technicians to troubleshoot complex mechanical issues, offering insights based on experience and knowledge.
- Promoted eco-friendly practices by properly disposing of used oil and filters according to environmental regulations.
- Stocked necessary supplies
Mover
Ultra Care Movers
09.2020 - 10.2020
- Arranged items at destination according to customer requests and instructions.
- Followed safety protocols to prevent accidents and injuries.
- Communicated with clients to understand their specific needs, tailoring services accordingly for a seamless moving experience.
- Maneuvered items carefully through narrow hallways and doorways to prevent damage.
Education
No Degree -
East Boston High School
East Boston, MASkills
- Willing to Learn
- Positive Attitude
- Shelf Stocking
- Customer Service
- Friendly and Personable
- Heavy Lifting
- Loading and unloading
- Customer Assistance
- Punctual and Reliable
- Product restocking
Languages
Spanish
Native or Bilingual
Timeline
Stocker
Yell-O-Glow
01.2024 - 04.2024
Picker & Packer
Amazon Fresh
09.2021 - 10.2021
Oil Changer
Lightning Lube
01.2021 - 05.2021
Mover
Ultra Care Movers
09.2020 - 10.2020
No Degree -
East Boston High School
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