Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Francisco Macias

San Jose,CA

Summary

With a proven track record at Crash Champions, I excel in customer service and inventory management, enhancing operational efficiency and customer satisfaction. Leveraging strong negotiation skills and a keen understanding of warehouse operations, I've successfully optimized parts storage and streamlined processes, significantly improving interdepartmental collaboration and achieving financial targets.

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

7
7
years of professional experience

Work History

Assistant Parts Manager

Crash Champions
02.2024 - Current
  • Provided exceptional customer service, addressing concerns or issues promptly to ensure customer satisfaction remained at a high level.
  • Collaborated with service technicians to ensure proper parts allocation for repairs, reducing downtime for customers'' vehicles.
  • Managed warranty returns effectively, liaising with manufacturers to ensure prompt processing of claims without excessive delays for customers or the dealership.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Ordered parts for customers, repair shops, and service departments for use in body shop.
  • Assisted Parts Manager in creating monthly sales forecasts based on historical data analysis and current market trends.
  • Maintained an organized workspace, optimizing workflow for increased efficiency in handling part orders and inquiries.
  • Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
  • Developed strong relationships with suppliers, negotiating favorable pricing and delivery terms that benefited the dealership''s bottom line.
  • Developed strategies to optimize parts storage and organization, reducing time spent searching for specific items.
  • Supported Parts Manager in budget planning and monitoring, ensuring financial targets were met while maintaining high-quality service standards.
  • Oversaw the implementation of a new electronic parts catalog system, streamlining the ordering process and increasing accuracy in part identification.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
  • Established effective communication channels with other departments to streamline processes and improve interdepartmental collaboration.
  • Worked effectively in fast-paced environments.
  • Ordered and ensure parts arrived in time to meet work repair plan promise dates

Seasonal Department Manager

Walmart
08.2021 - 02.2024
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Oversaw departmental budgets to ensure financial efficiency, leading to significant reduction in unnecessary expenditures.
  • Analyzed sales data to identify opportunities for growth and areas for improvement, informing strategic direction.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
  • Made sure all prices changes and displays were put up on a timely manner
  • Providing support to front end department and cashiers during special events and holidays
  • To count and set til for Seasonal departments registers was set during the morning and counted and put away in cash office by end of day.

Cashier

Target
09.2017 - 01.2018
  • Performed cash, card, and check transactions to complete customer purchases.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Streamlined checkout process for increased efficiency and reduced waiting times.

Education

No Degree - Business Administration

San Jose City College
San Jose, CA
05-2026

High School Diploma -

Apollo High School
San Jose, CA
05-2019

Skills

  • Customer service
  • Shipping and receiving
  • Warehouse operations
  • Parts ordering
  • Customer relations
  • POS systems operations
  • Staff training
  • Inventory management
  • Inventory audits
  • Sales promotion
  • Returns processing

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Assistant Parts Manager

Crash Champions
02.2024 - Current

Seasonal Department Manager

Walmart
08.2021 - 02.2024

Cashier

Target
09.2017 - 01.2018

No Degree - Business Administration

San Jose City College

High School Diploma -

Apollo High School

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Francisco Macias