Summary
Overview
Work History
Education
Skills
Timeline
Generic

FRANCISCO MAGALLANES

Laredo,TX

Summary

Results-oriented Assistant Store Manager offering 14 years of increasing revenue and profitability and managing loss and shrinkage. Well-versed in inventory control, buying and merchandising for perishable and non-perishable goods. Energetic and productive with ability to thrive in customer-focused, fast-paced environment. Build atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.

Overview

18
18
years of professional experience

Work History

Dispatcher

Vintage Transport
Laredo, TX
01.2022 - Current
  • Received and dispatched calls for emergency services.
  • Updated records of driver locations, delays, and cancellations.
  • Assigned drivers to appropriate routes based on customer needs.
  • Provided timely updates to customers regarding their orders or requests.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
  • Participated in team meetings discussing changes in procedures or processes.
  • Scheduled loads according to priority and available equipment.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Worked closely with transportation supervisor to dispatch and assign loads.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.

DISPATCHER

F&A EXPRESS, LLC
LAREDO, TX
08.2019 - 01.2022
  • Reviewed dispatch needs and communicated with drivers to execute services and special instructions that they need to know
  • Maintained database and dispatch logs with daily updates
  • Routed vehicles to drive team productivity and achieve daily goals
  • Oversaw dispatch coordination and directed drivers on special instructions
  • Conferred with the customer and team supervisors to address and resolve service needs
  • Advised of any issues to customer and the team such as traffic problems, weather conditions and other hazards
  • Relayed work orders and messages (any kind of technologies ) to and from supervisors and work crews using cellular and email as well to keep everyone on the same page
  • Make phone calls to schedule the appointments to dispatch the loads
  • Work with reports daily by sending to the customers every load they have and when the loads are schedule to deliver
  • Have communication with equipment control about trailers they need to be position in Mexico by giving a fast service
  • Charge detentions if the trailer is not loaded in the time stipulated in the contract
  • If we do not have loads that the driver usually runs to look for something to load in Laredo
  • Close the shipments that have been delivered in the portals enter the data in Axon which is the program we use to enter all the information from the customer, received and prepared work orders.

ASSISTANT STORE MANAGER

Rue21
Laredo, TX
08.2016 - 08.2019
  • Increase sales by 10% every month, give customer service, answer online inquiries, increase item of the day by 6%, directed strategies to create strong sales, implemented improvements sales and compete against last year and plan, count money, resolve computer issues by calling corporate office, make deposits to the bank, get change, record sales and money into computer system, scan staff information to corporate, make order supplies and prepare store for inventory.

ASSISTANT STORE MANAGER

Fallas Paredes/Factory
Laredo, TX
05.2008 - 07.2016
  • Staff scheduling Sales techniques Customer relations Staff management
  • Accomplished Assistant Store Manager with more than 14 years working in retail sector
  • Determined and passionate with excellent capabilities in building strong and successful teams and creating positive working environment
  • Bilingual Assistant Store Manager with superior sales and marketing skills
  • Highly effective in working with peers, sales associates and upper management alike
  • Responsible and mature assistant thriving in fast-paced environments
  • Capable of working as part of a team to achieve sales goals
  • Friendly and enthusiastic Retail Sales Associate
  • Highly successful at upselling and promoting new products
  • Professional knowledgeable about computer operations, team leadership and training
  • Dependable and punctual supervisor with top-notch abilities
  • Offering 14 years of experience and ready to take on dynamic, growth-oriented position in fast-paced.

TRAFFIC EXECUTIVE

DICEX
LAREDO, TEXAS
02.2007 - 05.2008
  • Freight, Used computer to be tracking spreadsheets to monitor information about customers, shipments and business activities
  • Prepared bills of lading, packing lists, dock receipts and certificates of origin for each shipment
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Worked with REMI customers to understand requirements and provide exceptional service.

Education

GED -

Laredo Community College
Laredo, Washington

GED -

Laredo Community College
Laredo, Washington

Skills

  • Database updates
  • Route navigation
  • Handle communications
  • Coordinate services
  • Teamwork
  • Customer relations
  • Driver communication
  • Management
  • Merchandising expertise
  • Sales and marketing
  • Systems and software programs
  • Order processing
  • Goals and performance
  • Business initiatives proficiency
  • Recruiting
  • Interviewing
  • Hiring
  • Coaching
  • Upselling
  • Cross-selling
  • Payment processing
  • Auditing
  • Planning
  • Delegating
  • Opening and closing procedures
  • Customer service
  • Stock organization
  • Efficiency enhancement
  • Operational best practices

Timeline

Dispatcher

Vintage Transport
01.2022 - Current

DISPATCHER

F&A EXPRESS, LLC
08.2019 - 01.2022

ASSISTANT STORE MANAGER

Rue21
08.2016 - 08.2019

ASSISTANT STORE MANAGER

Fallas Paredes/Factory
05.2008 - 07.2016

TRAFFIC EXECUTIVE

DICEX
02.2007 - 05.2008

GED -

Laredo Community College

GED -

Laredo Community College

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FRANCISCO MAGALLANES