FRANCISCO MARQUEZ
Monterey Park,CA
Summary
Dynamic operations leader skilled in driving process improvements and boosting operational efficiency in retail environments. Proven track record in leading diverse teams, resolving customer issues, and enhancing stock logistics which contributed to increased customer satisfaction. Dedicated to fostering a high-performing team culture that prioritizes safety and service excellence.
Overview
9
9
years of professional experience
Work History
NIGHT OPERATION ASSISTANT MANAGER
Home Depot
Westminster, CA
01.2024 - 03.2026
- Led customer service and store presentation initiatives, enhancing customer experience through a clean, organized, and well-stocked environment.
- Supervised hiring, onboarding, training, and performance management of associates, fostering a skilled and responsive team.
- Oversee backend logistics operations, including freight receiving and inventory placement.
- Resolved customer issues while supporting special orders and general product sales, contributing to increased customer satisfaction.
NIGHT REPLENISHMENT MANAGER
Home Depot
Similar Valley, CA
01.2022 - 01.2024
- Directed nightly unloading, stocking, and product organization, achieving replenishment goals.
- Coached team members in real-time, enhancing productivity and accuracy.
- Received trucks and processed merchandise swiftly, maintaining operational flow.
DEPARTMENT SUPERVISOR
Home Depot
Houston, TX
01.2021 - 01.2022
- Supervised department associates, aligning team efforts with store priorities and targets.
- Coordinated and facilitated training sessions, enhancing team skills and performance.
- Participated in interviews, providing management with informed hiring recommendations.
SALE ASSOCIATE
Home Depot
Houston, TX
01.2020 - 01.2021
- Delivered customer service through proactive engagement and follow-up, enhancing customer satisfaction.
- Identified customer needs and recommended products and solutions, improving purchase decisions.
- Maintained product knowledge to guide customers effectively in their projects.
GENERAL MAINTENANCE
Katy Independent School District
Katy, TX
01.2017 - 01.2020
- Performed minor facility repairs in electrical, plumbing, and painting to maintain facility standards.
- Conducted regular facility inspections and upheld all safety regulations.
- Executed work orders and reported key issues for timely specialist intervention.
- Communicated hazards and maintenance needs to Maintenance Supervisor to ensure prompt resolution.
Education
Associate in science (AS) - Computer Science
PASADENA COMMUNITY COLLEGE
Pasadena, CA01-2008
Skills
- Logistics Coordination
- Inventory Management
- Freight & Stocking Operations
- Inventory Optimization
- Safety compliance
- Process Improvement
- Operational optimization
- Team Leadership & Development
- Coaching skills
- Scheduling & Staffing
- Customer Service Excellence
- Performance Metrics
- Problem solving
Timeline
NIGHT OPERATION ASSISTANT MANAGER
Home Depot
01.2024 - 03.2026
NIGHT REPLENISHMENT MANAGER
Home Depot
01.2022 - 01.2024
DEPARTMENT SUPERVISOR
Home Depot
01.2021 - 01.2022
SALE ASSOCIATE
Home Depot
01.2020 - 01.2021
GENERAL MAINTENANCE
Katy Independent School District
01.2017 - 01.2020
Associate in science (AS) - Computer Science
PASADENA COMMUNITY COLLEGE