Summary
Overview
Work History
Education
Skills
Accomplishments
LANGUAGE
Interests
Timeline
Generic

FRANCISCO MARTINEZ

Dallas,Tx

Summary

Experienced with cash handling, customer service, and banking operations as Teller. Utilizes strong communication and problem-solving skills to address customer needs efficiently.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

15
15
years of professional experience

Work History

Teller

Trinity Capital Bank of Texas
08.2020 - Current
  • Identified suspected fraud based on behavioral and transaction markers
  • Verified currency and coin requirements, limitations and regulations were maintained
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Conducted audits of cash drawers 2 to 3 times daily to prevent discrepancies and maintain financial integrity.

Stock Room Associate

The Neiman Marcus Group
05.2016 - 04.2025
  • Completed special projects assigned by management within specified deadlines
  • Monitored supply levels and replenished necessary materials such as tape, labels, or packing material when needed
  • Utilized computer systems to input data related to receiving, shipping, and inventory management
  • Communicated effectively with management regarding backroom activities, issues, or concerns
  • Operated efficiently under pressure during busy seasons, prioritizing tasks effectively while maintaining a strong commitment to detail-oriented work.
  • Contributed to a positive working environment through strong collaboration with team members and proactive problem-solving when challenges arose.

Stock Assistant

DSW
01.2010 - 02.2015
  • 3 to 5 Provided excellent customer service by answering questions and providing product insights
  • Handled fragile merchandise with extra care to limit damages
  • Confirmed stock labels were visible and readable
  • Worked closely with team members to process shipments and unload incoming trucks
  • Retained clean, neat aisles, and removed debris from public areas
  • Used 3 to 5 electronic scanning devices to log in products for inventory

Education

Associate of Science - Surgical Tech

El Centro College
Dallas, TX
05.2030

GED -

Texas Education Agency
Dallas, TX
01.2017

Skills

  • Exceptional customer service
  • Relationship building and management
  • Goal-oriented focus
  • Patience and empathy
  • Stress tolerance
  • Compliance, banking laws, and regulations
  • Strong Work Ethic
  • Cash handling and management
  • Merchandise pick-up procedures
  • Hospitality and accommodation
  • Stockroom arrangements
  • Storeroom organization

Accomplishments

  • Achieved daily goals by completing task with accuracy and efficiency.
  • Promoted to Lead Teller based on superior performance.
  • Earned OST of the Year for outstanding customer service.

LANGUAGE

English Fluent
Spanish Fluent

Interests

  • Participating in fundraising events to support local charities, schools, or community projects
  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Enjoy participating in marathons for overall physical and mental well-being
  • Exploring various forms of art, such as sculptures, ,visual art and conceptual art, to nurture creativity and personal growth

Timeline

Teller

Trinity Capital Bank of Texas
08.2020 - Current

Stock Room Associate

The Neiman Marcus Group
05.2016 - 04.2025

Stock Assistant

DSW
01.2010 - 02.2015

Associate of Science - Surgical Tech

El Centro College

GED -

Texas Education Agency

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FRANCISCO MARTINEZ