Summary
Overview
Work History
Education
Skills
Timeline
Generic

Francisco Martir Nevarez

Juncos,PR

Summary

Dynamic professional with a proven track record at Advantmed, excelling in customer engagement and data-driven decision making. Recognized for enhancing client satisfaction through effective communication and problem-solving. Proficient in Excel, I consistently improved appointment scheduling efficiency while fostering strong relationships and meeting deadlines in a high-volume environment.

Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.

Overview

5
5
years of professional experience

Work History

Appointment Scheduler

Advantmed
Remote
08.2024 - Current
  • Achieved high customer satisfaction through timely and accurate appointment confirmations and reminders.
  • Cultivated strong client relationships by offering personalized service for booking, rescheduling, or canceling appointments.
  • Communicated company policies and procedures effectively to clients during scheduling interactions.
  • Delivered exceptional customer service by employing attentive listening and empathetic communication.

Call Center Representative

InfoSense
Remote, PR
04.2023 - 07.2024
  • Secured new deals by pitching products and services to potential customers.
  • Boosted sales revenue through effective promotion of offerings.
  • Minimized dropped calls by implementing call control techniques for smooth conversations.
  • Achieved departmental goals by consistently meeting individual performance metrics.
  • Participated in training programs to enhance product knowledge and stay updated on industry trends.
  • Received recognition for positive feedback from customers and supervisors, strengthening team reputation.
  • Maintained an average of 140 outbound and inbound calls daily, ensuring high engagement.

Call Center Executive

Humana
Remote
04.2020 - 09.2020
  • Processed large volumes of claims efficiently in fast-paced environment.
  • Conducted thorough assessments of claims documents, ensuring accuracy prior to approval.
  • Resolved customer concerns promptly to maintain high levels of service satisfaction.
  • Streamlined data entry processes, enhancing efficiency in claim management.
  • Analyzed claim trends to anticipate issues and adjust processing strategies proactively.

Education

BBA - Project Management

NUC
Online Division
06-2026

Skills

  • Project management
  • Risk assessment
  • Microsoft Excel
  • Data analysis
  • Customer service
  • Team collaboration

Timeline

Appointment Scheduler

Advantmed
08.2024 - Current

Call Center Representative

InfoSense
04.2023 - 07.2024

Call Center Executive

Humana
04.2020 - 09.2020

BBA - Project Management

NUC
Francisco Martir Nevarez
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