Francisco Mcrea
Miami,FL
Summary
Results-driven IT and cybersecurity professional with extensive expertise in systems administration, network defense, and strategic team leadership. Adept at managing complex technical environments and aligning cybersecurity initiatives with organizational objectives to mitigate risks and protect critical assets. Experienced in threat analysis, vulnerability management, and deploying proactive security solutions across both Linux and Windows platforms.
Certified in CEH (v12), CompTIA Security+, Network+, and CISSP®, with a proven track record of leading cross-functional teams, driving security awareness programs, and ensuring operational excellence. Fully bilingual in English and Spanish, passionate about continuous learning, and committed to helping organizations stay resilient against evolving cyber threats.
Overview
1
1
Certification
Work History
Business Manager
Fralic Services
Miami, FL
- Leveraged market trends to successfully introduce and promote new products and services, driving increased sales opportunities.
- Conducted needs assessments to determine promotional strategies, and accurately forecast budget requirements.
- Utilized persuasive demonstrations and product sampling to convert prospects into loyal customers.
- Maintained exceptional customer satisfaction levels through effective problem resolution and continuous feedback integration.
- Streamlined operational workflows by advising leadership on policy enhancements and procedural improvements.
- Increased brand awareness and customer engagement through targeted promotional campaigns and events.
- Maximized revenue by implementing competitive pricing models and strategic discount structures.
- Evaluated client requirements to recommend and authorize equipment purchases that optimized operational efficiency.
- Represented the company at trade shows and industry events, showcasing products, and delivering impactful presentations.
- Supervised clerical teams, overseeing sales operations, and ensuring alignment with performance objectives.
- Ensured consistent product quality by enforcing strict procurement policies and supplier standards.
- Designed and managed sales programs, including staffing plans, and employee training initiatives.
- Elevated team performance through skill-building workshops, mentorship, and motivational leadership.
Ramp Agent
Grupo EULEN
Miami, FL
- Enforced comprehensive ramp safety and security protocols in strict adherence to station policies and FAA regulations.
- Directed aircraft safely between gates, taxiways, and parking areas using precise visual, hand, and verbal signals.
- Managed the loading, unloading, and transport of passenger baggage, ensuring timely and accurate delivery across airport facilities.
- Operated ramp equipment to push back, tow, and position aircraft in designated locations.
- Proficiently utilized bag tugs, belt loaders, and tractors in daily operations.
- Handled U.S. Mail, freight, and express parcels for integration into commercial flight cargo holds.
- Maintained accurate records of materials movement through real-time data entry into airport management systems.
- Optimized storage workflows to efficiently process and organize over [X] cargo containers daily.
- Connected, tested, and maintained ground power units, and other electrical support equipment for operational readiness.
- Inspected, sorted, and secured cargo at both loading and unloading points to prevent damage and loss.
- Documented operational output through daily logs to monitor units handled, and productivity levels.
- Applied classification tags and tracking information to containers for precise cargo identification.
- Served as a wing walker to protect aircraft from ground equipment during maneuvering.
- Performed daytime and overnight aircraft turnovers, including thorough interior cleaning, to meet passenger readiness standards.
Operation Supervisor
Air France KLM Martinair Cargo
Miami, FL
- Fostered a culture of teamwork, collaboration, and transparency by delivering targeted training and empowering staff to excel.
- Maintained consistent team performance by ensuring alignment with established departmental goals, policies, and procedures.
- Led continuous improvement initiatives by monitoring production metrics, analyzing data, and implementing process optimizations to boost efficiency, and reduce costs.
- Designed and implemented a data-driven program for operational enhancements, achieving measurable gains in productivity and cost control.
- Ensured timely and accurate completion of paperwork and data entry to maintain a seamless information flow across departments.
- Resolved escalated customer concerns with professionalism, empathy, and effective problem-solving strategies.
- Applied conflict resolution techniques to mitigate disputes, strengthen relationships, and maintain a positive work environment.
- Partnered with cross-functional teams to verify service quality and operational consistency.
- Assigned workloads and productivity goals are based on real-time customer demand and business priorities.
- Promoted workplace safety by monitoring compliance with safe work practices, documenting incidents, and introducing proactive prevention measures.
- Developed and maintained safety programs aimed at reducing workplace accidents and improving employee well-being.
- Monitored and coached team members to ensure compliance with quality standards, deadlines, and operational procedures.
- Authored and updated administrative policies, office documentation, and process manuals for organizational efficiency.
- Provided ongoing staff training and mentorship to close knowledge gaps, improve skills, and enhance performance.
- Directed daily activities of the office, administrative, and customer service teams to ensure optimal productivity and service delivery.
- Advised leadership on staffing, workflow improvements, and procedural enhancements to meet evolving business needs.
- Managed resource allocation and scheduling to maximize coverage and operational efficiency.
- Motivated employees to pursue professional development, and adopt independent problem-solving skills.
Passenger Service Agent
Interjet
Miami, FL
- Assisted passengers during flight disruptions, including missed connections and cancellations, by arranging alternative accommodations.
- Supported passengers with special needs, including unaccompanied minors, VIP clients, and individuals requiring mobility assistance.
- Ensured compliance with security protocols by verifying passenger documentation and monitoring boarding processes.
- Operated and positioned jet bridges for safe and efficient passenger boarding and deplaning.
- Checked in passengers daily for both domestic and international flights, ensuring accuracy and efficiency in processing.
- Coordinated with ramp service agents to maintain the availability of special equipment for passenger needs.
- Maintained strict adherence to federal, state, and municipal air travel regulations.
- Processed both carry-on and checked baggage in compliance with airline policies and safety standards.
- Conducted passenger safety demonstrations, explained emergency procedures, and verified the operational readiness of onboard equipment.
- Performed pre-departure equipment and safety inspections to ensure readiness for travel.
- Verified boarding manifests against ticket sales to confirm accurate passenger counts.
- Provided in-flight services, including meal and beverage distribution, while ensuring passenger comfort.
- Assisted elderly, ill, and injured passengers during boarding and disembarking, applying proper restraint techniques for safety.
- Addressed passenger inquiries with up-to-date information on routes, schedules, ticketing, and pricing.
- Guided passengers to assigned seats, ensuring a smooth boarding flow.
- Managed boarding operations by opening and closing vessel or aircraft doors, and welcoming travelers.
- Monitored delays and communicated timely updates through announcements to waiting passengers.
- Resolved passenger concerns and complaints with professionalism and customer-focused solutions.
- Delivered clear education on safety procedures and emergency protocols to enhance passenger preparedness.
Customer Service
Guess?
Miami, FL
- Safeguarded store assets by monitoring vendors and delivery personnel, ensuring adherence to designated areas and protocols.
- Managed overstock inventory by scanning and relocating items to correct storage locations for efficient retrieval.
- Contributed to sustainability initiatives through the timely breakdown and baling of cardboard materials.
- Supported both soft lines and hardlines departments by accurately sorting, hanging, pricing, and restocking merchandise.
- Enhanced customer satisfaction by quickly locating backstock items for immediate sale or delivery.
- Unloaded and processed incoming truck shipments, breaking down pallets by department for rapid restocking.
- Maintained strict cleanliness and safety standards in processing, storage, and sales floor areas.
- Retrieved merchandise from storage to prepare for deliveries, sales floor replenishment, and promotional events.
- Prevented product damage and workplace incidents by consistently following safety protocols.
- Merchandised products to create appealing and organized sales-floor displays.
- Ensured accurate inventory control by inspecting shipments, counting products, and applying correct labels.
- Assembled floor models, prepared signage, and arranged displays to optimize visual merchandising.
- Operated baling and crushing equipment to efficiently process large volumes of cardboard waste.
- Organized backroom storage for easy access, ensuring proper placement, and debris removal.
- Rearranged shelving, racks, and temporary displays to accommodate new merchandise and promotional campaigns.
- Provided backup cashiering and customer service support as needed to maintain smooth operations.
- Minimized workplace hazards through careful and correct use of equipment.
- Maintained optimal sales by ensuring products were fully stocked, neatly organized, and attractively presented.
- Promoted team success by proactively assisting colleagues, and contributing to a cooperative work environment.
Education
High School Diploma -
G. Holmes Braddock Senior High School
Miami, FLAssociate of Science - Cyber Security
Caltech
Pasadena, CAMaster of Science - Cyber Security
SimpliLearn
Bachelor of Science - Computer Software and Media Application
EC-Council University
Master of Science - Computer And Information Systems Security
CompTIA Tech Career Academy
Skills
- Customer Service Excellence – Providing exceptional service, resolving escalated issues, and ensuring customer satisfaction in fast-paced environments
- Team Leadership & Training – Coaching, mentoring, and empowering employees to improve performance, efficiency, and collaboration
- Operational Coordination – Managing day-to-day workflows, assigning tasks, and ensuring alignment with organizational policies and goals
- Inventory & Stock Management – Receiving, organizing, labeling, and replenishing merchandise while maintaining accurate inventory records
- Safety & Compliance – Enforcing workplace safety procedures, monitoring compliance with regulations, and preventing security risks
- Process Improvement – Utilizing data and performance metrics to streamline workflows, reduce costs, and increase productivity
- Conflict Resolution – De-escalating disputes, addressing customer complaints, and maintaining positive relationships with stakeholders
- Merchandising & Display – Designing and arranging visually appealing product displays to drive sales and engagement
- Baggage & Cargo Handling – Safely loading, unloading, and transporting passenger baggage, freight, and special equipment
- Event & Trade Show Representation – Presenting products and services in professional settings to boost brand visibility and generate sales leads
- Equipment Operation – Proficient with bag tugs, belt loaders, tractors, jet bridges, baling equipment, and ground support machinery
- Documentation & Reporting – Maintaining accurate records, completing paperwork, and updating digital systems for smooth operations
- Cross-Functional Collaboration – Working effectively with multiple departments to ensure consistent quality and service delivery
- Adaptability & Time Management – Performing under pressure, meeting deadlines, and adjusting to dynamic operational demands
Certification
- Asset and Inventory Management
- Network Systems
- Programming with Python
- System Administration
- CEH v13- Certified Ethical Hacker
- Certified Cloud Security Professional
- CISM
- CISSP
- CompTIA Network +
- CompTIA Security+ (SYO-601)
- Offense Red Team
- Defense Blue Team
- ECC-CEH-Certificate
- ECC-Evaluation-Certificate
- Caltech CTME Cybersecurity Masterclass
- Cyber Security Expert
Languages
English
Professional
Spanish
Professional
Timeline
Business Manager
Fralic Services
Ramp Agent
Grupo EULEN
Operation Supervisor
Air France KLM Martinair Cargo
Passenger Service Agent
Interjet
Customer Service
Guess?
High School Diploma -
G. Holmes Braddock Senior High School
Associate of Science - Cyber Security
Caltech
Master of Science - Cyber Security
SimpliLearn
Bachelor of Science - Computer Software and Media Application
EC-Council University
Master of Science - Computer And Information Systems Security
CompTIA Tech Career Academy
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