Francisco Mella

People

• Ability to recruit, select and develop associates and hold individuals accountable for performance
• Ability to function as a role model, ensuring that the guest remains the top priority
• Ability to organize, delegate, prioritize, meet deadlines, and follow-up on all store activities
• Proven ability to respectfully challenge and motivate the team
• Create a family environment, drive volume and anticipate guest needs
• Achieves excellent guest service by role-modeling company service standards
• Adheres to Human Resources standards
• Assesses associates consistently; reviews and communicates associate performance and deliverables
• Proactively provides timely feedback to associates, rewarding and recognizing achievement to drive retention
• Holds self and associates accountable for achievement of financial results and metric goals
• Manages conflict and coaches by applying company’s recommended processes, standards and guidelines
• Empowers and involves associates in decision-making processes
• Receives feedback and fosters dialog around solutions
• Develops associates through an individualized approach by matching talent with tasks and appropriately delegating and challenging
• Fosters team commitment through support, relationship building, and recognizing individual contributions
• Leads by managing through change and adversity

Process

• Develops business strategy and maximizes opportunities to generate additional store volume
• Ability to forecast and analyze business trends and manage payroll expense in order to maximize store performance
• Achieves quantifiable performance goals (net sales, DPT, UPT, payroll, shortage)
• Ability to control payroll expenses through effective and efficient staffing
• Analyzes business reports regularly to identify problems and/or areas of opportunity
• Directs guest service efforts that are consistent with Altar’d State standards; coaches associates on guest interactions to increase transactions and capture guest opportunities
• Develops team to accomplish store’s business objectives through recruitment, selection, coaching, investment, retention and motivation
• Ensures attainment of sales, payroll and inventory shortage goals
• Understands and is accountable for control of income and expense categories as relates to company’s profit and loss statements
• Directs merchandise presentation, restocking and recovery to maximize productivity
• Understands the Altar’d State culture and ensures compliance with all Altar’d State values, practices and operational standards
• Communicates effectively with executive team

Presentation

• Utilizes and manages the use of weekly reporting to track, analyze and communicate progress towards goals
• Demonstrates knowledge of visual standards and techniques, and ability to implement and substitute within company guidelines
• Understands and can clearly articulate the Company’s brand positioning, including the uniqueness of concept, current marketing and promotional initiatives, outreach events, in-store events and ministries
• Operates with the highest levels of personal integrity and business confidentiality
• Represents the brand by adhering to appropriate standards of dress and grooming
• Maintains clean store environment

• 5MM store
• Supported 4 different brands in the Nashville market (Lucky brand, Nautica, Brooks Brothers, Eddie Bauer.)
• Exceeded sales comp results by +8% to company goal
• Led a 25.3% conversion ending #1 in the district
• Reduced shrink from 9.8% to 1.8% in a year
• Impacted KPIs to exceed company standard - +7.2% SPT / +3.3% UPT / +5.2% ADU
• #1 store in comp percentage for 2022 Black Friday in the region (213 stores)

• Ran 3 different stores in the Orlando market. (1.2MM, 1.8MM, 3.5MM)
• Exceeded sales results by +10% to company goal
• Led high conversion stores ending #1 in the district
• Reduced shrink from 2.20% to 1.15% in a year
• Trained and developed multiple store managers in the district to achieve company expectations
• Conducted district workshops to train managers in 20+ stores on company standards

• Achieve the desired results by running an operationally controlled store and building shrink awareness to reduce shrink to meet store goals.
• Running an organized, clean, and controlled stockroom.
• Execute Door to Floor/Merchandise Flow/Recovery programs and expectations.
• Delegated daily tasks to team members to optimize group productivity.
• Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
• Directed and led employees, supervising activities to drive productivity and efficiency.

• Responsible for cash management at a 10+ million store Assisted with daily store opening and closing procedures Resolved customer service issues to ensure maximum customer satisfaction.