Summary
Overview
Work History
Education
Skills
Timeline
Generic

Francisco Miles

Pensacola

Summary

Demonstrated effective team leadership and adaptability to changing demands. Reliable, results-driven, willingness to learn. Proactive and goal-oriented with excellent time management and committed to leveraging these qualities to drive team success and contribute to organizational growth. Brings positive attitude and commitment to continuous learning and growth. Skilled in inventory management, supply chain coordination, and process improvement.

Overview

33
33
years of professional experience

Work History

Warehouse Manager

K&D Medical Supplies, Florida, LLC
03.2021 - Current


  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
  • Collaborated closely with sales department to address any issues related to product availability or shipment delays.
  • Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.
  • Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
  • Increased customer satisfaction by ensuring orders were accurately and promptly fulfilled, leading to repeat business and positive reviews.
  • Optimized shipping and receiving operations, ensuring timely dispatch and receipt of goods with minimal delays or damage.

Sales Assistant

Fausak Tires & Service
03.2019 - 03.2021
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.
  • Built rapport with repeat customers, fostering long-term loyalty to the brand.
  • Established rapport with customers using active listening and interpersonal skills.
  • Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.

Parts Specialist

Kia Motors
03.2018 - 02.2019
  • Issued parts to technicians to complete customers' repairs.
  • Served customers in-store and by telephone to answer questions and place orders.
  • Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
  • Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
  • Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
  • Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
  • Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
  • Stocked and managed stock of parts.
  • Assisted customers in finding appropriate parts promptly.
  • Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.

Store Manager

Trax Tires and Automotive Services
11.2012 - 03.2018
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.

Service Manager

Pep Boys Auto Parts & Service
04.2010 - 11.2012
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.

Shop Manager

Big 10 Tires
07.1998 - 04.2010
  • Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
  • Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
  • Implemented store policies and procedures to remain compliant with corporate guidelines.
  • Evaluated employee performance through regular reviews, setting clear expectations, and offering constructive feedback for continuous development.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Wood Shop Personnel

Woodcraft Manufacturing Incorporation
02.1996 - 07.1998
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Lead Installer

Rolling Greens Inc
05.1992 - 02.1996
  • Improved customer satisfaction by providing efficient and accurate installations.
  • Exceeded company targets consistently by completing high-quality installations ahead of deadlines.
  • Participated in industry training programs, staying updated on the latest technologies and best practices in the field of installations.
  • Enhanced team collaboration with effective communication of project goals and requirements.
  • Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
  • Established strong relationships with clients through excellent communication skills and professionalism throughout the entire installation process.

Education

High School Diploma -

Baguio City High School - Loakan Annex
Philippines
03-1989

Skills

  • Warehouse operations
  • Inventory and stocking
  • Teamwork and collaboration
  • Customer Service and active listening
  • Problem-solving abilities
  • Reliability and attention to detail
  • Time management
  • Multitasking Abilities
  • Excellent and Effective communication

Timeline

Warehouse Manager

K&D Medical Supplies, Florida, LLC
03.2021 - Current

Sales Assistant

Fausak Tires & Service
03.2019 - 03.2021

Parts Specialist

Kia Motors
03.2018 - 02.2019

Store Manager

Trax Tires and Automotive Services
11.2012 - 03.2018

Service Manager

Pep Boys Auto Parts & Service
04.2010 - 11.2012

Shop Manager

Big 10 Tires
07.1998 - 04.2010

Wood Shop Personnel

Woodcraft Manufacturing Incorporation
02.1996 - 07.1998

Lead Installer

Rolling Greens Inc
05.1992 - 02.1996

High School Diploma -

Baguio City High School - Loakan Annex

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