Francisco M. Lopez
San Diego,CA
Summary
Dynamic leader with a proven track record at Pro Park, adept in relationship building and Excel/POS management. Skilled in fostering client rapport and driving revenue generation, demonstrating exceptional multitasking and safety awareness. Achieved significant improvements in customer satisfaction and operational efficiency, embodying teamwork and independence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Account Manager
Pro Park
01.2023 - 01.2025
- Developed and trained supervisors and line-level employees
- Reviewed and approved work schedules to ensure adequate coverage while minimizing expenses
- Developed and maintained strong client relations and attended client meetings
- Assisted supervisors in handling customer complaints and day-to-day operational issues
- Managed and submitted employee, operations, and payroll reports
- Oversee the customer service program to ensure customer satisfaction
- Developed budgets and watch financials to meet business goals
- Reviewed and evaluated audits to ensure integrity of revenue control
- Ensured compliance with company policies and procedures, as well as those of our client
- Responded to operational issues when needed (at times, after normal business hours)
- Maintained the highest professional and ethical standards for both our organization and our client
Food Service Worker
UCSD Health Hillcrest
02.2023 - 05.2023
- Cross trained in multiple areas
- Dish room, line cook, room service and pantry restock
Valet Supervisor
Pro Park
06.2021 - 01.2023
- Coordinate breaks and lunch for everyone working
- Delegate tasks to employees which consist of parking and retrieving guest vehicles in a safe and timely manner, as well as taking luggage to hotel guests’ rooms and assisting upon departure
- Maintaining a close relationship with other departments of hotel to ensure everything runs smoothly
- Assisting guests with any claims and following up with a telephone call
- Attending morning stand up with all departments and relaying any incidents
- Print in house guest list to clear hot cars and clean flash
- Conducted lot check and physical key inventory at end of shift
- Update revenue reconciliation daily using Microsoft excel
- Sending weekly communication to all department managers
- Checking and closing payroll
Service Manager
Chipotle
12.2020 - 06.2021
- Managing food safety, shift changes, breaks, lunches and ensuring all team members are following Chipotle food and safety protocols
- Overseeing all food preparations are done correctly and tasting its absolute best
- Making sure all guests have a welcoming experience
- Opening shift I turned on grill and fryers and made sure coolers were on
- Count registers to make sure each one had the correct amount of change
- The closing shift consisted of making sure crew put everything away and all equipment was cleaned, and restaurant/bathrooms were mopped and clean
- I also closed out registers at the end of shift and counted cash to make sure receipts and cash match
Hospitality Assistant
Homewood Suites by Hilton
03.2018 - 11.2020
- Prep and cook breakfast upon arrival while setting up breakfast area for all hotel guests
- Leave a clean and safe area for PM crew
- Received food delivery twice a week and stored everything in its proper location
Associate Dining
Sheraton by Marriott
03.2019 - 04.2020
- Prep, cook and serve food for employees
- Maintain a clean and safe area, unload and store all new orders in its place
Rental Agent
Kearny Mesa Toyota
10.2014 - 11.2017
- Fuel, maintain all operations on vehicles and inspect all new and returning vehicles
- Clean and update for future customers as well as provide customers service for all potential clients as well returning customers with basic questions and needs and insurance questions
Ride Operator
SeaWorld
04.2010 - 01.2015
- Operated multiple rides, ensuring all guests safely entered and exited rides
- Maintained a clean, safe, and organized area for all guests and staff
- Greeted all guests and resolved any technical issues with rides
Education
High School Diploma -
Mission Bay High School
San Diego, CA06-2008
Skills
- Leadership
- Teamwork
- Independence
- Safety Awareness
- Trust building
- Bilingual
- Excel/POS
- Trend forecasting
- Relationship building and management
- Weekly payroll
- Revenue generation
- Lead development
- Client rapport
- Customer service
- Organization
- Multitasking
Volunteer Experience
Volunteered at Emerson elementary with summer and spring break sport camps. Led groups of fifteen at a time for two weeks at a time. Ran multiple sports and education time which consisted of math, writing, and reading prompts., Leading a crew of eight for Chipotle has given me a sense of leadership and ownership that has prepared me for more and bigger leadership roles. Closing cashier registers and counting the money to make sure receipts and money matches. Fill out deposit slips for the extra money earned on my shift and deposit in safe.
Additional Information - Description
While working at Pro Park I have continued to grow as a leader, learning how to deal with different personalities and guiding them in achieving our goal in providing excellent customer service to our hotel guests. I have also learned how to do payroll and input revenue into excel to keep track of our daily, weekly, and monthly income.
Certification
- SerSafe Manager Certification
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Food Service Worker
UCSD Health Hillcrest
02.2023 - 05.2023
Account Manager
Pro Park
01.2023 - 01.2025
Valet Supervisor
Pro Park
06.2021 - 01.2023
Service Manager
Chipotle
12.2020 - 06.2021
Associate Dining
Sheraton by Marriott
03.2019 - 04.2020
Hospitality Assistant
Homewood Suites by Hilton
03.2018 - 11.2020
Rental Agent
Kearny Mesa Toyota
10.2014 - 11.2017
Ride Operator
SeaWorld
04.2010 - 01.2015
High School Diploma -
Mission Bay High School
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