Francisco Morales
Stockton,CA
Summary
Seasoned Operations Manager and talented leader with 15+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Operations Manager
Safeway
11.2022 - Current
- Daily review and manage the operations quarterly P&L
- Lead, coach, and develop 2 superintendents, 15 supervisors, and 400+ union employees
- Responsible for the combined inbound/outbound of 13 million cs./QTR
- Staffing warehouse operations based on forecasted volume
- Manage the CBA and successfully resolve union grievance and issues.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Implemented quality control systems to boost overall product consistency and reliability.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Increased profit by streamlining operations.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Analyzed and reported on key performance metrics to senior management.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Transportation Superintendent
Safeway
03.2022 - 11.2022
- Lead 13 supervisors, 8 payroll/backhaul clerks and 405 unionized drivers
- Responsible for an average of 1,600 outbound loads/week to retail stores
- Work closely with Trans Manger to control costs through strategic backhaul coordinating and routing schemes
- Determine appropriate equipment & staffing needs to ensure on time deliveries and top-tier service while meeting DOT guidelines
- Act as a liaison between warehouse operations, plants, and division retail partners
- Manage all department programs: Prospero, PINC, Power Fleet, Lytx, One Network, Encompass, Mobi.
- Managed multiple simultaneous projects while maintaining strict deadlines and adhering to budget constraints.
- Managed a team of drivers, providing support and guidance to improve performance and productivity.
- Developed strong relationships with clients, ensuring their satisfaction and loyalty to the company.
- Conducted regular evaluations of transportation procedures for continuous improvement opportunities.
- Observed staff to review compliance and safety to minimize losses due to violations or damage.
- Oversaw team of 390+ drivers by reviewing performance to promote timely and efficient deliveries and operations.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Collaborated with other departments, aligning goals to improve overall company performance.
- Coordinated logistics activities across multiple locations for seamless distribution operations.
- Fostered a positive work environment by promoting open communication channels between staff members.
- Managed budgeting for transportation department, achieving significant cost reductions without compromising service quality.
- Streamlined communication between departments to ensure smooth operation of transportation network.
- Implemented green initiatives, reducing carbon footprint of transportation operations.
- Reduced delivery times through meticulous route analysis and optimization.
- Led initiatives to upgrade fleet with more fuel-efficient vehicles, demonstrating commitment to sustainability.
Produce Warehouse/ARC Superintendent
Safeway
02.2021 - 03.2022
- Lead 19 supervisors and 460 union warehouse employees
- (including the ARC dept) Daily staffing of warehouse operations based on forecasted volume
- Attend and present quarterly budget to corporate
- Responsible for the shipping and receiving of 1.2 million cases/week
- Responsible for daily DC asset and material needs (totes, pallets, bins)
- Daily communication with external customers and oversight of vendor pickup schedules to and from the ARC dept.
Produce/ARC Warehouse Supervisor
Safeway
08.2019 - 02.2021
- Build weekly schedule for over 400 employees to meet daily volume
- Manage daily shift labor of 150 EE’s – Forklifts, sanitation, loaders
- Shipped an average of 150k-190k cases daily, approx
- 100-130 loads
- Strategic planning with the selection and loading crew to minimize loading time, while maximizing cube
- Coach, train and assist in the hiring process of EE’s
- Reviewed daily labor needs to ensure the team is staffed, managed, and properly trained.
Warehouse Supervisor
Courage Production
09.2015 - 08.2019
- Plan, organize and monitor shipping, receiving, storage and distribution of the company
- Oversee the receiving, storage, and distribution of 20 million pounds annually
- KPI’s - Rework over 130,000 annually ($4/lb.) On track to save over $520,000
- Perform quarterly physical inventory, cycle counts of raw and finished goods
- (99.8% 2017 EOY) Oversee the safety program/culture
- (Reduced accidents by 20%)
- Managed the day-to-day operations of the warehouse facility, overseeing receiving, storage, picking, packing, and shipping processes.
- Conducted regular performance evaluations for warehouse staff, providing constructive feedback and implementing professional development plans.
- Collaborated with other departments to improve interdepartmental communication and reduce operational bottlenecks.
- Oversaw the maintenance of warehouse equipment, scheduling routine inspections and repairs as needed.
- Implemented strict quality control measures, reducing product damage and increasing customer satisfaction levels.
- Coordinated emergency response drills regularly ensuring preparedness in case of incidents or accidents at the workplace.
- Monitored inventory levels closely, making proactive adjustments to prevent stockouts or overstock situations.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Determined staffing needs, developing schedules to staff all shifts.
- Evaluated team performance and provided feedback on areas requiring improvement.
- Supervised team of helpers, laborers and material movers to efficiently complete tasks.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
Warehouse Supervisor
Safeway
06.2013 - 09.2015
- Manage truck loading (13-25 loaders), order selecting (80-90 selectors) and receiving (20-25 receiving crew)
- Shipping 100-130 routes daily plus an average of 35 Hawaii routes weekly
- Plan warehouse work operations in accordance with shipments, receiving, store orders, perish-ability, and stock rotation requirements
- Work closely with warehouse supervisors, hourly associates, drivers, and transportation department.
Warehouse Supervisor
WCD (Trader Joes)
06.2008 - 06.2013
- Supervised 45+ employees including order selectors, IC, receivers, loaders, clerks, QA, and sanitation
- Supplied 67 Trader Joes stores, with an average of 115,000 cases shipping daily
- Trained employees on WMS; Gold Stock, and JR
- (Trainer of the trainer, travel team) Ensure receiving, picking, packing, shipping to stores, stocking (replenishing) is all done in a timely manner
- Arranged donations with non-profit organizations for pick-ups.
Education
2 years -
Humphreys College
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Organizational Management
- Continuous improvements
- Performance Management
- Logistics Management
- Retail Operations Management
- Process improvement strategies
- P&L Management
- Performance Evaluations
- Warehouse Operations
- Budget Control
- Warehouse Logistics
- Inventory Control
Personal Traits
- Maintain and improve Safety and quality
- Problem-solving and analytical skills
- Able to multitask, prioritize, organize work, and meet required deadlines.
- Ability to achieve company goals and surpass production expectations.
- Strong background w/a unionized workforce
- Highly dedicated and results driven
- Certificate of Achievement in Lean Six Sigma Process Improvement Course
- Ability to assess complications and/or unusual circumstances and develop reasonable outcomes.
- HACCP certified 2012
- OSHA 30 certified
- CPR, AED, @ Basic First Aid Kit Certified 2018
Honorsandachievements
- Promoted to Superintendent w/in 18 months
- Key player in YMS PINC rollout at the Tracy DC.
- 2022 Rockstar recipient (great energy, highly dedicated, and results driven)
References
REFERENCES AVAILABLE UPON REQUEST
Accomplishments
- Earned the “[Award Name]” Award in [Year] for [Accomplishment].
- Saved the company approximately $[Amount] million by [Action taken].
- Promoted to [Job Title] after [Number] years with the company.
Certification
- Six Sigma Certification (Green Belt, Black Belt, Master Black Belt) - American Society for Quality.
- OSHA Certified
- CPR/AED Certification
Languages
Spanish
Full Professional
Timeline
Operations Manager
Safeway
11.2022 - Current
Transportation Superintendent
Safeway
03.2022 - 11.2022
Produce Warehouse/ARC Superintendent
Safeway
02.2021 - 03.2022
Produce/ARC Warehouse Supervisor
Safeway
08.2019 - 02.2021
Warehouse Supervisor
Courage Production
09.2015 - 08.2019
Warehouse Supervisor
Safeway
06.2013 - 09.2015
Warehouse Supervisor
WCD (Trader Joes)
06.2008 - 06.2013
2 years -
Humphreys College
Similar Profiles
Riley AllenRiley Allen
Deli Clerk at SafewayDeli Clerk at Safeway
Riley SweeneyRiley Sweeney
Courtesy Clerk at SafewayCourtesy Clerk at Safeway
Branden SmithBranden Smith
Retail Sales Associate at SafewayRetail Sales Associate at Safeway
Aterica MiddletonAterica Middleton
Manager at SafewayManager at Safeway
LEESHAWN HAYTERLEESHAWN HAYTER
Crew Member at The Habit Burger GrillCrew Member at The Habit Burger Grill