Francisco Morales
St Cloud,FL
Summary
Accomplished Professional Manager with a proven track record du Expert in CRM software and Salesforce, with a knack for fostering client relationships and streamlining operations. Achieved significant improvements in customer satisfaction and efficiency, demonstrating strong organizational skills and a commitment to excellence. Strong experience on Logistics and team performance.
Overview
11
11
years of professional experience
Work History
Professional Home Inspector
Noble Property Inspections
02.2023 - Current
- Maintained up-to-date licensing and certifications to stay current with industry trends and advancements in home inspection techniques.
- Advised potential buyers on potential safety hazards within homes, contributing to well-informed purchasing decisions.
- Consistently met tight deadlines for report submissions, assisting clients in making timely decisions about their properties.
- Established strong relationships with clients, fostering trust in my expertise as a Professional Home Inspector.
Business Contact Manager
FedEx RWNL
03.2014 - 01.2023
- Designed and implemented customized workflows within CRM platforms to streamline daily operations and enhance efficiency levels.
- Launched quality assurance practices for each phase of development
- Reduced response time to customer inquiries by optimizing contact management procedures.
- Identified potential business opportunities through diligent monitoring of client interactions and needs assessments.
- Led people and achieved results through others and organized and managed multiple projects.
- Verified fulfillment of contract requirements and developed internal relationships with various teams for coordinated performance.
- Streamlined communication processes for improved customer satisfaction and retention.
Education
State Licensed Inspector - Real State
Inspector Certification Associates
Orlando, FL01-2022
Associate of Science - Engineering
C.U.T.B. University of P.R.
San Juan, P.R.05-1998
Skills
- Strong Organization
- Microsoft Office
- Coaching and Mentoring
- CRM Software
- Salesforce proficiency
- Timekeeping abilities
- Retail Employee Training
- Retail Design
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Professional Home Inspector
Noble Property Inspections
02.2023 - Current
Business Contact Manager
FedEx RWNL
03.2014 - 01.2023
State Licensed Inspector - Real State
Inspector Certification Associates
Associate of Science - Engineering
C.U.T.B. University of P.R.
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