Francisco Moreno
Plainsboro
Summary
Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
7
7
years of professional experience
Work History
IT Admin Assistant
Omni 360 Advisors
Plainsboro
07.2024 - 11.2024
- Provided daily administrative and technical support by coordinating internal requests, monitoring work email, and prioritizing tasks across departments.
- Managed user accounts, access controls, and cloud-based data migrations to ensure secure, accurate, and reliable systems.
- Created operational reports while monitoring system performance and resolving issues efficiently.
- Communicated with internal staff to relay information clearly, documented issues, and ensured timely follow-up.
- Translated technical processes into clear, actionable steps to support training, onboarding, and operational consistency.
Tech Support Specialist
C+A Global Ecommerce
Edison
02.2022 - 02.2023
- Provided front-line support across phone, chat, and ticketing systems, answering inquiries professionally and routing issues to appropriate channels.
- Communicated effectively with customers and internal teams to resolve issues, manage escalations, and maintain service standards.
- Updated, audited, and maintained product, order, and customer data within ERP systems to ensure accuracy and consistency.
- Identified recurring problem areas and escalated priorities with clear documentation and solution-focused communication.
Sales Associate
The Princeton University Store
Princeton
08.2017 - 02.2022
- Delivered professional customer service by answering questions, resolving issues, and supporting daily store operations.
- Assisted with sales, promotions, and merchandising initiatives to support revenue and customer engagement.
- Coordinated with internal staff to ensure timely communication and smooth execution of store activities.
Education
Associates Degree - Game Design
MCCC
West Windsor, NJDiploma -
South Brunswick High School
Monmouth Junction, NJSkills
- Zendesk (CRM)
- IBS Enterprise (ERP)
- Shopify
- Citrix
- VoIP
- Office 365
- Quickbooks
- Outlook
- PowerPoint
- Sharepoint
- Word
- Excel
- Teams
- Gmail
- Photoshop
- Indesign
- Illustrator
- Blender
- Wordpress
- HTML/CSS
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
IT Admin Assistant
Omni 360 Advisors
07.2024 - 11.2024
Tech Support Specialist
C+A Global Ecommerce
02.2022 - 02.2023
Sales Associate
The Princeton University Store
08.2017 - 02.2022
Associates Degree - Game Design
MCCC
Diploma -
South Brunswick High School