FRANCISCO N. RIVERA
North Carolina,NC
Summary
Senior HR Generalist and Bilingual Talent Acquisition Professional with 15+ years of experience managing employee relations, full-cycle recruiting, payroll, benefits, compliance, and strategic HR initiatives across industrial, manufacturing, logistics, construction, and aviation sectors. Skilled in HR policy administration, labor law compliance, and workforce development. Proven ability to manage high-volume recruitment, resolve complex employee relations issues, and implement process improvements that enhance HR operations and employee satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior HR Generalist
E-TECH TECHNOLOGIES & SERVICES
01.2021 - 07.2025
- Ensured accuracy in I-9s, W-4s, medical questionnaires, and other hiring forms.
- Entered and maintained applicant data in ATS for accurate recordkeeping.
- Conducted pre-employment screenings, reference checks, and background verifications.
- Facilitated employee orientations and client-specific testing before placement.
- Handled employee relations, including conflict resolution, disciplinary actions, and performance improvement plans.
- Oversee employee relations, including conflict resolution, disciplinary actions, investigations, and performance improvement plans.
- Lead full-cycle recruiting efforts from job posting and candidate sourcing to interviewing, hiring, onboarding, and retention strategies.
- Develop, update, and enforce HR policies and procedures in compliance with federal, state, and local labor laws.
- Administer compensation and benefits programs, including health insurance, retirement plans, leave management, and annual enrollment processes.
- Facilitate new hire orientations and coordinate employee training and development initiatives, including leadership programs.
- Manage performance management processes, including goal setting, performance evaluations, and coaching for managers.
- Maintain and audit I-9, W-4, and personnel records to ensure legal and policy compliance.
- Track and analyze HR metrics such as turnover, recruitment KPIs, and engagement survey results to recommend process improvements.
- Serve as the primary HR contact for managers and employees on workplace policies, benefits, and career development.
- Partner with leadership on workforce planning, succession planning, and organizational development projects.
- Lead HR compliance initiatives including safety programs, labor audits, and EEO reporting.
- Coordinate employee engagement activities to strengthen culture, morale, and retention.
- Assisted in payroll processing, ensuring accurate compensation for all staff members on time each pay period.
- Facilitated annual performance reviews that offered constructive feedback, setting goals for professional growth and development among staff members.
- Conducted thorough investigations into workplace complaints, resolving conflicts fairly and efficiently while maintaining confidentiality.
HR Skilled Trades Recruiter
TRADES MASTERS / WORKRISE
10.2019 - 12.2020
- Managed high-volume recruitment for skilled trades roles across industrial and construction projects.
- Manage full-cycle recruitment for skilled trades roles, including sourcing, screening, interviewing, and onboarding candidates in construction, manufacturing, logistics, and industrial environments.
- Develop and post detailed job descriptions across multiple platforms to attract qualified trade professionals.
- Conduct pre-employment screenings including reference checks, background verifications, and E-Verify/I-9 processing.
- Coordinate job fairs, trade school partnerships, and community outreach programs to build a strong talent pipeline.
- Collaborate with hiring managers and site supervisors to understand technical skill requirements and project staffing needs.
- Oversee employee dispatch scheduling, confirm job start details, and manage call-offs or replacements.
- Track recruitment KPIs such as time-to-fill, retention rates, and cost-per-hire to improve staffing strategies.
- Ensure compliance with labor laws, workplace safety regulations, and company hiring policies.
HR Generalist
LGSTX CARGO SERVICES INC – ATSG GROUP
06.2018 - 04.2019
- Built recruiting processes for a new operations station, managing walk-in candidates and interview scheduling.
- Managed high-volume recruitment for skilled trades roles across industrial and construction projects.
- Maintained compliance with TSA and FAA regulations in all onboarding processes.
- Updated ATS records to ensure accuracy and reporting compliance.
- Screen resumes, conduct interviews, and assist managers in candidate selection.
- Manage onboarding and orientation programs for new hires.
- Serve as a point of contact for employee concerns and grievances.
- Mediate conflicts and facilitate resolutions in compliance with company policies and aviation regulations.
- Promote a positive work environment through engagement activities.
- Ensure adherence to aviation industry regulations, labor laws, and company HR policies.
- Maintain up-to-date employee records and documentation, including licenses and certifications.
- Coordinate with safety and regulatory teams to track compliance training.
- Identify training needs specific to aviation roles (e.g., safety procedures, customer service).
- Organize and track mandatory recurrent training and certifications.
- Facilitate performance appraisal processes and provide coaching to supervisors.
- Assist in setting performance goals aligned with operational safety and efficiency.
- Monitor employee progress and implement improvement plans when necessary.
- Administer benefits programs with current and new employees.
- Manage leave requests, travel allowances, and shift differentials.
- Maintain HR databases and generate reports related to workforce metrics.
- Prepare documentation for audits, internal or external inspections.
- Support HR projects, such as employee engagement surveys or wellness programs.
- Collaborate with safety officers on employee health programs.
- Participate in safety briefings and incident investigations as needed.
- Reviewed and screened applicant resumes to identify qualified candidates.
Recruiter / Training Coordinator
MENZIES AVIATION
07.2017 - 06.2018
- Conducted high-volume recruitment for ramp agents, supervisors.
- Coordinated schedules to arrange management interviews with applicants.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Studied job descriptions and qualifications to determine applicant requirements.
- Created engaging job postings that accurately reflected position requirements while showcasing company culture.
- Processed hiring documentation including I-9 and background checks.
- Delivered employee orientations and training in line with client requirements.
- Coordinate job fairs, trade school partnerships, and community outreach programs to build a strong talent pipeline.
- OJT training for new personnel.
- Maintained compliance with TSA and FAA regulations in all onboarding processes.
- Management of the airline’s training programs and learning management systems.
- Recruitment and orientation of new employees.
HR Manager
OIL SERVICES & SOLUTIONS S.A.
09.2014 - 06.2016
- Directed recruitment and onboarding for technical and managerial roles in industrial projects.
- Handled employee relations and disciplinary actions to maintain workforce performance.
- Track and analyze HR metrics such as turnover, recruitment KPIs, and engagement survey results to recommend process improvements.
- Serve as the primary HR contact for managers and employees on workplace policies, benefits, and career development.
- Partner with leadership on workforce planning, succession planning, and organizational development projects.
- Lead HR compliance initiatives including safety programs, labor audits, and EEO reporting.
- Coordinate employee engagement activities to strengthen culture, morale, and retention.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
- Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.
HR IMS Administrator
SCHLUMBERGER LAND RIGS / SAXON ENERGY SERVICES
06.2011 - 09.2014
- Oversee the implementation and continuous improvement of the integrated management system (IMS) across quality, safety, environment, and other relevant areas.
- Ensure all processes and policies comply with applicable industry standards and regulations.
- Coordinate cross-functional teams to maintain system effectiveness and promote organizational alignment.
- Create and update detailed operational procedures and work instructions.
- Regularly review documents to incorporate process improvements and regulatory changes.
- Analyze inventory levels and turnover rates to identify inefficiencies.
- Implement strategies to minimize excess or obsolete stock and optimize procurement.
- Collaborate with finance and operations to reduce carrying costs while ensuring supply continuity.
- Develop or curate e-learning content tailored to employee needs and compliance requirements.
- Manage learning management systems (LMS) to schedule courses and track completion.
- Encourage employee engagement and monitor training outcomes.
- Accurately calculate salaries, bonuses, deductions, and taxes.
- Ensure timely disbursement of payroll and compliance with legal requirements.
- Maintain confidentiality and resolve any payroll-related issues or discrepancies.
- Draft detailed job descriptions that clearly define roles, responsibilities, and qualifications.
- Create competency matrices to map required skills and proficiency levels for each position.
- Use these tools for recruitment, performance appraisal, and training planning.
- Assess organizational and regulatory training requirements annually.
- Plan and schedule training activities, allocating resources and budget accordingly.
- Monitor execution and adjust the plan based on feedback and emerging needs.
- Maintain comprehensive, organized, and confidential employee files.
- Ensure all records, such as contracts, evaluations, certifications, and disciplinary actions, are up to date.
- Comply with data protection laws and facilitate easy access for authorized personnel.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
Labor Accident Inspector (Contract)
INSTITUTO ECUATORIANO DE SEGURIDAD SOCIAL
09.2010 - 12.2010
- Prepared reports detailing findings of inspections, investigations, and tests.
- Ensured compliance with industry regulations through meticulous attention to detail during inspections.
- Delivered detailed reports on findings from inspections, helping stakeholders understand areas requiring attention or improvement in order to maintain regulatory compliance.
- Identified potential hazards and recommended corrective actions, ensuring a safer work environment for all employees.
HR Specialist
ASIACREATION GROUP
06.2007 - 08.2010
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
Education
Master of Science - Big Data & Business Intelligence
EIG Business School
Master of Science - System Information & Business Intelligence
Universidad Internacional Del Ecuador
Bachelor of Arts - Business Administration
Universidad Técnica Particular De Loja
Skills
- Client Relationship Management
- High-Volume & Skilled Trades Recruitment
- Compliance & Workforce Documentation
- ATS Management Systems
- Dispatch Coordination & Call-Off Handling
- Weekly Payroll Input & Processing
- Pre-Employment Screening & Reference Checks
Certification
- Executive Leadership in Business Intelligence & Big Data Analytics (2023) - UIDE
- Python Programming (2023) - UIDE
- Scrum Project Management (2022) - UIDE
- IRCA Certified Lead Auditor (ISO 9001, 14001, 18001) – Bureau Veritas
LNGG
English (Advanced)
Spanish (Native)
Timeline
Senior HR Generalist
E-TECH TECHNOLOGIES & SERVICES
01.2021 - 07.2025
HR Skilled Trades Recruiter
TRADES MASTERS / WORKRISE
10.2019 - 12.2020
HR Generalist
LGSTX CARGO SERVICES INC – ATSG GROUP
06.2018 - 04.2019
Recruiter / Training Coordinator
MENZIES AVIATION
07.2017 - 06.2018
HR Manager
OIL SERVICES & SOLUTIONS S.A.
09.2014 - 06.2016
HR IMS Administrator
SCHLUMBERGER LAND RIGS / SAXON ENERGY SERVICES
06.2011 - 09.2014
Labor Accident Inspector (Contract)
INSTITUTO ECUATORIANO DE SEGURIDAD SOCIAL
09.2010 - 12.2010
HR Specialist
ASIACREATION GROUP
06.2007 - 08.2010
Master of Science - Big Data & Business Intelligence
EIG Business School
Master of Science - System Information & Business Intelligence
Universidad Internacional Del Ecuador
Bachelor of Arts - Business Administration
Universidad Técnica Particular De Loja
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