FRANCISCO OCASIO ALVARADO
Milo’s Tea
Orlando,FL
17
years of professional experience
1
Certification
1
Language
Results-driven Operations and Transportation Leader with over 15 years in high-volume distribution, e-commerce fulfillment, fleet operations, and military supply chains. Expertise in managing large teams, optimizing dispatch and route execution, and enhancing delivery performance through strategic partnerships. Skilled in developing frontline teams, driving accountability, and implementing continuous improvement initiatives as a Lean Six Sigma Green Belt.
Work History
Operations Manager
1 Year 9 Months- Lead end-to-end logistics across transportation, warehousing, finished goods, raw materials, inventory control, and production replenishment within a high-volume manufacturing operation.
- Managed inbound and outbound transportation execution, coordinating carrier capacity, live loads, appointments, shipment priorities, and service commitments to ensure timely delivery.
- Monitor carrier performance, detention, dwell time, service failures, and transportation exceptions, driving corrective actions to improve reliability and control cost.
- Coordinate transportation capacity with production schedules, warehouse availability, customer requirements, and inventory needs to maintain uninterrupted product flow.
- Manage third-party carriers and transportation service providers, resolving capacity constraints, delivery exceptions, claims, and service-performance issues.
- Reduced freight expense through carrier negotiations, shipment consolidation, and improved inbound/outbound transportation planning.
- Reduced production downtime by 4% and increased warehouse throughput by 3% through JIT practices and Lean Six Sigma process improvement.
- Apply Lean Six Sigma, DMAIC, 5S, and JIT methodologies to eliminate waste, standardize processes, improve material flow, and strengthen operational execution.
- Maintained inventory accuracy as high as 99.9% through disciplined cycle counting, reconciliation, WMS controls, transaction analysis, and root-cause corrective actions.
- Utilized AI-assisted operational analytics to evaluate KPIs, inventory exceptions, performance trends, and root-cause opportunities, validating findings against ERP/WMS data for operational insights.
- Partnered cross-functionally with production, customer service, procurement, warehouse, quality, and supply chain teams to resolve service disruptions, enhancing overall operational execution.
Senior Operations Manager
9 Months- Directed high-volume distribution and transportation operations across fleet management, driver execution, warehousing, fulfillment, inventory, and labor planning.
- Managed fleet of 80 trucks and trailers, optimizing equipment availability, maintenance, and safety to support operational readiness.
- Oversaw 80 professional drivers, enhancing dispatch, scheduling, and performance management through effective coaching and safety practices.
- Managed daily dispatch, driver assignments, route scheduling, and load execution to support safe, reliable, and on-time pickup and delivery performance.
- Coordinated preventive maintenance, inspections, repairs, and scheduled service for trucks and trailers to maximize fleet availability and minimize unplanned downtime.
- Monitored transportation KPIs, analyzing on-time performance, driver productivity, and safety metrics to identify improvement areas and ensure service reliability.
- Led and developed a 50-person operations team, improving project completion rates by 9% through hands-on coaching, accountability, and performance management.
- Partnered across Operations, Transportation, Maintenance, Inventory, and Supply Chain to resolve operational constraints and improve service execution.
Senior Operations Manager
3 Years 7 Months- Led high-volume e-commerce fulfillment and last-mile delivery operations, with responsibility across Picking, Packing, Inventory, dispatch readiness, and order execution through customer delivery.
- Acted as the primary liaison between delivery service providers (DSPs) and operations, aligning fulfillment, dispatch readiness, delivery capacity, and service execution to support strong OTIF performance.
- Directed daily operations by balancing order volume, labor, delivery capacity, route requirements, backlog, productivity, and customer commitments.
- Monitored daily delivery performance, ensuring dispatch readiness and on-time departures while addressing route execution, delivery exceptions, and service performance.
- Coordinated fulfillment and transportation teams to ensure customer orders were accurately picked, packed, staged, and released on time for scheduled delivery routes.
- Responded to real-time operational disruptions including call-outs, capacity gaps, volume fluctuations, late departures, equipment constraints, and delivery exceptions.
- Streamlined picking, packing, staging, and dispatch workflows, eliminating bottlenecks and enhancing order accuracy.
- Used operational KPIs and root-cause analysis to identify performance gaps, establish corrective actions, and improve daily execution.
- Acted as liaison between WMS developers, IT, transportation, and operations, translating frontline operational needs into system and process improvements.
- Coached and trained frontline leaders and associates, fostering accountability and safety awareness to strengthen team capabilities.
Supply / Logistics Chief
10 Years 3 Months- Directed logistics, transportation, warehousing, inventory control, equipment accountability, and mission-critical material distribution.
- Directed logistics, transportation, warehousing, inventory control, and mission-critical material distribution to ensure operational readiness and support mission objectives.
- Led and developed teams of up to 50 Marines in high-tempo environments where safety, discipline, accountability, teamwork, and mission readiness were essential.
- Cultivated high-performance culture emphasizing ownership, resilience, attention to detail, teamwork, and disciplined execution, resulting in enhanced team cohesion and effectiveness.
- Served as a hands-on leader, working alongside Marines to solve complex operational problems, reinforce standards, and accomplish mission requirements.
- Mentored junior Marines and emerging leaders through technical training and coaching, fostering skill development and readiness for increased responsibilities.
Education
Associate Degree in Statistics - Statistics
Business Analytics Certification - Business Analytics
Lean Six Sigma Green Belt
APCIS - Supply Chain / Operations
Skills
Transportation & Fleet Management
Last-mile delivery
E-Commerce Fulfillment
Delivery service management
Dispatch & Route Execution
Driver leadership
Fleet safety
Driver compliance
Service performance
Performance management
Lean Six Sigma
Continuous improvement
Root cause analysis
AI analytics
WMS / ERP Systems
SAP
Telematics
Manhattan Associates
Excel
Power BI
Tableau
SQL
Statistical Analysis
Capacity planning
Food Safety Management
Quality Assurance
Food Safety Compliance
Emergency Preparedness
Accomplishments
- Collaborated with team of 5 in the development of 5S PROGRAM IMPLEMENTATION.
Certification
Lean Six Sigma Green Belt | Lean Six Sigma / Lean Six Sigma Certification, APICS Certification | Supply Chain / Operations
Section name
- Francisco Ocasio Alvarado | Operations
- Transportation
- Last-Mile Delivery
- Continuous Improvement
Personal Information
- Title: OPERATIONS & TRANSPORTATION LEADER | LAST-MILE DELIVERY | FLEET MANAGEMENT | LEAN SIX SIGMA
- Availability: Open to Relocation
- Work Permit: Authorized to work in the U.S.
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager
Milo’s Tea
01.2025 - CurrentRead More
Senior Operations Manager
ADUSA
02.2024 - 11.2024Read More
Senior Operations Manager
Grove Collaborative
06.2020 - 01.2024Read More
Supply / Logistics Chief
United States Marine Corps
12.2009 - 03.2020Read More
University of Alabama at Birmingham
Business Analytics Certification from Business Analytics
Read More
Lean Six Sigma / Lean Six Sigma Certification
Lean Six Sigma Green Belt
Read More
Florida International University
Associate Degree in Statistics from Statistics
Read More
Association For Supply Chain Managment
APCIS from Supply Chain / Operations
Read More